Access Guide
Introduction
- Services / facilities within the building include furnished display rooms and temporary exhibitions, tea room.
- Services / facilities within the grounds include ticket office and gift shop, a stable block containing a bookstore, toilet block, display gardens with picnic areas.
-
Comments
View
- The stable block, gift shop and toilet block are located to the left of the house after the site entrance.
- The tea room is located within the house, but has a separate entrance at the rear of the house.
- At certain times access to the house is by guided tour only.
- Please contact the venue for details.
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Bexleyheath.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Bexleyheath.
COVID-19 Information
- Due to current circumstances this venue is temporarily closed.
Opening Hours
Parking (Blue Badge Parking)
- The venue does have its own car park.
- Parking is free for Blue Badge holders.
-
Venue Car Park
View
- The car park is located to the left of the house entrance.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The nearest Blue Badge bay is 40m (43yd 2ft) from the ticket office.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is loose chippings.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
-
Comments
View
- No other vehicles are allowed into the grounds.
- Information boards may need to be moved by staff from the driveway to access the parking areas.
- There is unrestricted on-street parking in the road outside the venue.
- The Blue Badge parking area is located in front of the house.
- Tickets must be purchased from the ticket office before entering the house.
- The path from the vehicle and pedestrian entrance gate and the parking bays to the ticket office and shop is loose gravel.
Outside Access (Ticket Office and Shop Entrance)
- This information is for the entrance located at the front of the detached shop building.
- There is level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are permanently held open.
- The width of the door opening is 106cm (3ft 6in).
-
Comments
View
- The ticket office and shop building is about 30m from the entrance gate into the grounds.
- There is stable-yard block paving outside the shop.
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the ticket office and shop entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
-
Comments
View
- A small part of the shop display, at the rear of the shop, is raised up by one medium step.
Outside Access (Stable Block and Secondhand Book Shop Entrance)
- This information is for the entrance located at the front of the detatched stable building.
- There is level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are permanently held open.
- The width of the door opening is 100cm (3ft 3in).
-
Comments
View
- There is original and uneven stable block paving in front of and inside the building.
- There is an honesty box to pay for the secondhand books.
Outside Access (Main Entrance - House)
- This information is for the entrance located at the front of the venue.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 133cm (4ft 4in) wide.
Level Change (Main Entrance - House)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is portable.
- Please contact a member of staff.
- The ramp does not have handrails.
- The width of the ramp or slope is 75cm (2ft 6in).
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in front of the entrance.
- There is / are 2 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do not have handrails.
- The ramp or slope does bypass the step(s).
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are medium.
-
Comments
View
- There is level access to the ground floor rooms.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are not available.
- Video tours are not available.
- There is a hearing assistance system.
- Concessions are available.
- There is not a wheelchair to borrow.
-
Comments
View
- Staff are available in each of the rooms to explain and assist.
- An iPad with images and further information is also available for visitors who cannot access the 1st floor.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting levels are medium.
-
Other
View
- The services / areas on the floors which are not accessible are addtional display rooms and exhibitions.
Outside Access (Tea Room Entrance)
- This information is for the entrance located at the rear of the house.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 80cm (2ft 7in) wide.
-
Comments
View
- The cafe is located off the courtyard at the rear of the house.
- There is step-free access to the courtyard using the path to the right of the house.
Level Change (Tea Room Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope is moderate.
- The ramp/slope is portable.
- Please contact a member of staff for use of the portable ramp.
- The ramp does not have handrails.
- The width of the ramp/slope is 75cm (2ft 6in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the doorway.
- There is/are 1 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does bypass the step(s).
Eating and Drinking (Tea Room)
- The following information is for the cafe.
- The cafe is located at the rear of the house, via the Tea Room entrance.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 3m (3yd 10in) from the Tea Room entrance.
- The standard height for tables is 73cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is soups and cakes.
Accessible Toilet
- Accessible toilet facilities are available.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is tactile and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the ticket office and shop.
- This accessible toilet is located within the toilet block, next to the shop and ticket office.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door is heavy.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 65cm (2ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin and sanitary disposal units.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
-
Comments
View
- There is step-free access to the toilet block within the grounds from the shop building.
- There are gravel paths and some uneven brick paths in the area.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Shared Toilet(s)
View
- The shared toilets that were surveyed are located within the toilet block, next to the ticket office and shop.
- The shared toilet(s) is/are approximately 10m (10yd 2ft) from the ticket office and shop.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels are medium.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the left hand side shared standard toilet.
- The height of the baby change table once extended is 96cm (3ft 2in).
- Inside the venue, there is level access to the baby change facility.
-
Comments
View
- The toilet block is about 30m from the entrance gate into the grounds.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
-
Comments
View
- The paths around the gardens include brick, gravel and grass surfaces.
- There are several sets of shallow, unmarked brick steps.
- Some of these can be bypassed on the grass.
- Some seats and picnic benches are available in the garden.