You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Welling.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Welling.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• There are external queuing points.
• The external queuing points are clearly marked/signed.
• There are separate doors for entering and exiting.
• There is a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are hand held.
• Hand sanitisers are available inside the venue.
• There is a one-way system throughout.
• The one-way system is clearly marked/signed.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at desks/counters.
• Toilets are available.
• The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
• For more information on the 'We're Good to Go' Industry Standard please click here.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.
• The car park type is underground.
• The car park is underneath the store.
• There are 10+ designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 370cm x 510cm (12ft 2in x 16ft 9in).
• The nearest designated bay is 7m (22ft 12in) from the lift.
• The furthest designated bay is 55m (60yd) from the lift.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is tarmac.
• The car park does have a height restriction barrier.
• The maximum height is 240.

Collapse all Expand all

• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Street Entrance). Skip to the next section.

Outside Access (Street Entrance)

• This information is for the entrance located on the High Street.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 290cm (9ft 6in) wide.

Collapse all Expand all

• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 290cm (9ft 6in) wide.
• Comments View
  • There are further security posts with a clearance of 250cm just after the internal doors.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located in the car park.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 320cm (10ft 6in) wide.

Collapse all Expand all

• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 320cm (10ft 6in) wide.
• Comments View
  • This entrance is for the travelators to access the store from the car park.
  • The lift for the venue is 55m to the left of this entrance.

You are on Level Change (Car Park to Shop). Skip to the next section.

Level Change (Car Park to Shop)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.

You are on Reception (Customer Service / Click & Collect). Skip to the next section.

Reception (Customer Service / Click & Collect)

• The desk/counter is 12m (13yd 4in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.

You are on Restaurant Bar Internal (Costa Coffee). Skip to the next section.

Restaurant Bar Internal (Costa Coffee)

• The following information is for the cafe.
• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the service counter.
• No tables are permanently fixed.
• All chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 1m (3ft 3in) from the entrance to the cafe.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• Menus are wall only.
• Picture menus are not available.
• The type of food served here is hot and cold snacks.

Collapse all Expand all

• Comments View
  • Plastic cups are available.
  • Plastic cutlery is not available.
• Opening Times View
  • Monday 08:00 - 20:00..
  • Tuesday 08:00 - 20:00..
  • Wednesday 08:00 - 20:00..
  • Thursday 08:00 - 20:00..
  • Friday 08:00 - 20:00..
  • Saturday 08:00 - 19:00..
  • Sunday 10:30 - 16:30..

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are B-G.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.
• Comments View
  • The travelator can be used to access other floors.
  • The floors which are accessible by travelator are B-G.
  • The head and foot of the travelator are clearly marked and have audio assistance.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the car park / near main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are B-G.
• The lift is 13m (14yd) from High Street entrance.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 133cm x 240cm (4ft 4in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is low.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 50m (54yd 2ft) from the main entrance.
  • This accessible toilet is located at the far end of the store, past the checkouts from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is light.
  • The dimensions of the accessible toilet are 145cm x 230cm (4ft 9in x 7ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm (1ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 107cm (3ft 6in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There is a shelf next to the toilet, but it was broken at the time of our visit (December 2016).
  • Transfer space was blocked by the large metal bin at the time of the survey (December 2016).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located near the checkouts.
  • The female and male toilets are approximately 50m (54yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the separate baby care room, next to the accessible toilet.
  • The height of the baby change table once extended is 78cm (2ft 7in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level (unknown at time of research).

Collapse all Expand all

• Comments View
  • 1 manual wheelchair and 1 electric scooter available for.