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East Croydon Station

George Street, Croydon, CR0 1LF

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Access Guide

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Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • There is a tram stop within 150m (164yds) of the venue.
  • The name of the nearest tram stop is George Street.

COVID-19 Information

Opening Hours

Parking

  • The venue does not have its own car park.

Access Point (Main Entrance)

  • Access Point View
    • This information is for the access point located to the front of the venue.
    • There is an information board/map at this access point.
    • There is ramped/sloped and stepped access at this access point.
    • This is no gate at this access point.
    • There are bollards at this access point.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Step(s) View
    • The step(s) is/are located to the right as you face the entrance5.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.

Access Point (Billinton Entrance)

  • Access Point View
    • This information is for the access point located Billinton Hill.
    • There is an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • This is no gate at this access point.
    • There are bollards at this access point.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Access Point (Landsdowne Walk)

  • Access Point View
    • This information is for the access point located George Street.
    • There is an information board/map at this access point.
    • There is stepped access at this access point.
    • This is no gate at this access point.
    • Ticket barrier is 100cm in width.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Access Point (George Street - Tram Stop Entrance)

  • Access Point View
    • This information is for the access point located George Street.
    • There is an information board/map at this access point.
    • There is step-free access at this access point.
    • This is no gate at this access point.

Access Point (George Street Entrance)

  • Access Point View
    • This information is for the access point located George Street.
    • There is step-free access at this access point.
    • This is no gate at this access point.
    • There are bollards at this access point.
    • The width between the bollards is 150cm. The width of the barrier is 105cm.

Lift (Landsdowne Walk Entrance)

  • There is a lift for public use.
  • The lift is located on Landsdowne Walk.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are P-F.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Reception (Ticket Office)

  • The desk is 20m (21yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the foyer and the platforms.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Train Station

  • There are generally 35 to 40 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 15m (16yd 1ft) from the main entrance.
  • This office is located at the left of the foyer.
  • There is a ticket office.
  • The ticket office is located at the rear of the foyer.
  • The ticket office is 20m (21yd 2ft) from the main entrance.
  • The train companies operating from within this station are Southern Railway Gatwick Express South Eastern Thames.
  • The train companies operating from within this station are Southern Railway Gatwick Express South Eastern Railway Thameslink.
  • The train companies that operate within this station include:.
  • Please click here for access information for Southern Railway.
  • Please click here for access information for Gatwick Express.
  • Please click here for access information for South Eastern Thames.
  • Please click here for access information for South Eastern Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located on Billinton Hill.
  • The taxi rank is 5m (5yd 1ft) from the Billinton Hill entrance.
  • Shops and services within the station include AMT Coffee Shop, Burger King, Costa Coffee, Delice De France, Expresso Bar, Pumpkin Cafe, Starbucks, Timpson Shoe Repair, Upper Crust, Whistle Stop Food Store and WH Smith.
  • All key concourse shops and services have level access.
  • There are 6 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1-2-3-4-5-6.
  • The platform(s) accessed by ramp / slope is / are 1-2-3-4-5-6.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3-4-5-6.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1-2-3-4-5-6.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2-3-4-5-6.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 2-4-5.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask a member of staff.

Level Change (Platforms 1-6)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down to platforms 4 and 5.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.

Lift (Footbridge to Platforms)

  • There is a lift for public use.
  • The lift is located on platform 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are P-F.
  • The lift is 15m (16yd 1ft) from the Landsdowne Walk entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 170cm x 170cm (5ft 7in x 5ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Other Floors (Footbridge)

  • Steps View
    • The floors which are accessible by stairs are P-F.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Accessible Toilet (Platform 2)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is written text and pictorial signage on or near the toilet door.
    • The accessible toilet is 18m (19yd 2ft) from the lift.
    • The accessible toilet is located along platform 2.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 190cm x 290cm (6ft 3in x 9ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • There is a similar accessible toilet on platform 5 with baby change facilities.

Accessible Toilet (Platform 4)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • The accessible toilet is 18m (19yd 2ft) from the lift.
    • The accessible toilet is located along platform 4.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 140cm x 100cm (4ft 7in x 3ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Platform 2)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.