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Tenpin

Valley Park Leisure Complex, Hesterman Way, Croydon, Surrey, CR0 4YA

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Access Guide

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Introduction

  • The bowling centre is open daily from 10:00 till late.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Croydon.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is East Croydon.
  • There is not a tram stop within 150m (164yds) of the venue.
  • Comments View
    • The nearest tram and bus stop is Ampere Way opposite the entrance to the leisure park.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 305cm x 485cm (10ft x 15ft 11in).
    • The nearest Blue Badge bay is 13m (14yd 8in) from the main entrance.
    • The furthest Blue Badge bay is 15m (16yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 166cm (5ft 5in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the car park to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The desk is 19m (20yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the centre.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Level Change (Playing Area)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from reception to the playing area.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 130cm (4ft 3in).
  • There are steps to access this area / service.
  • The steps are located leading from reception to the playing area.
  • There is / are 3 step(s) to the area / service.
  • Lighting levels at the steps are low.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Restaurant Bar Internal

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is 1m (3ft 3in) from the bar entrance.
  • The distance between the floor and the lowest table is 63cm (2ft 1in).
  • The distance between the floor and the highest table is 63cm (2ft 1in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 41m (44yd 2ft) from the main entrance.
    • This accessible toilet is located opposite reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from reception.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 225cm x 285cm (7ft 5in x 9ft 4in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 220cm (7ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 98cm (3ft 2in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.