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Volunteer Centre Croydon

Ground Floor Centrale Shopping Centre, London Road, Croydon, CR0 1TY

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Access Guide

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Opening Times

  • Monday 10:00 - 17:30.
  • Tuesday 10:00 - 17:30.
  • Wednesday 10:00 - 17:30.
  • Thursday 10:00 - 17:30.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in the centrale shopping centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 500cm x 600cm (16ft 5in x 19ft 8in).
    • The nearest Blue Badge bay is 12m (13yd 4in) from the lift entrance.
    • The furthest Blue Badge bay is 80m (87yd 1ft) from the lift entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Drop off Point View
    • There is not a designated drop off point.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is East Croydon.
  • There is not a tram stop within 150m (164yds) of the venue.
  • The name of the nearest tram stop is Centrale.

Outside Access (North End Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are light.
  • The width of the door opening is 160cm (5ft 3in).

Outside Access (Tamworth Road Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).

Level Change (Tamworth Road Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • There are escalators available at the Tamworth Road entrance. The escalator steps are not clearly marked.

Lift

  • There is a lift for public use.
  • The lift is located at the Tamworth Road entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4-5.
  • The lift is approximately 12m (13yd 4in) from the Tamworth Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 95cm (3ft 1in).
  • The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Main Entrance)

  • This information is for the entrance located on the ground floor of the shopping centre.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 215cm (7ft 1in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on either side leading to the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.

Reception

  • The desk is 4m (4yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Accessible Toilet

  • The nearest accessible toilets are located on the ground floor of the Centrale Shopping Centre.
  • These are approximately 50m from the main entrance.

Standard Toilet(s)

  • The nearest standard toilets are located on the ground floor of the Centrale Shopping Centre.
  • These are approximately 50m from the main entrance.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are not available.