You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 0800 138 1018
• SMS Text: 07860 034 269
• Email: [email protected]
• The assisted travel helpline is open every day from 08:00 - 22:00, except on Christmas Day.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 05:00 - 01:00.
• Tuesday 05:00 - 01:00.
• Wednesday 05:00 - 01:00.
• Thursday 05:00 - 01:00.
• Friday 05:00 - 01:00.
• Saturday 05:00 - 01:00.
• Sunday 05:00 - 01:00.

You are on Location (On Windmill Hill). Skip to the next section.

Location (On Windmill Hill)

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Enfield Chase.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • For parking charges please click here.
  • The car park is located opposite the main entrance on Windmill Hill.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are level changes with no dropped kerbs.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The station car park has 2 staff parking bays and 6 pay and display parking bays.
  • A pay and display car park is available opposite the station in Florence Avenue. Parking in this street is free for Blue Badge holders.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the station on Windmill Hill.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
• Comments View
  • The clear opening width of the entrance is 140cm.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 26/04/2022.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are self service ticket machines and a digital destination screen located in the reception lobby.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 01.00-05.00.
• There is a ticket office.
• The ticket office is located In entrance lobby.
• The ticket office is 5m (5yd 1ft) from the main entrance.
• The train companies operating from within this station are Great Northern.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is not a taxi rank at the station.
• Shops and services within the station include Coffee shop on Platform 1 and a Convenience store next to the Station.
• Not all key concourse shops and services have level access.
• Concourse shops or services accessed by ramp / steps or lift are Coffee shop.
• There are 2 platform(s) in the station.
• The platform(s) accessed by steps only is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There is an emergency help point located on both platforms.
  • There is waiting room with automatic door located on Platform 1. The door width is 80cm and the door opens inwardly.

You are on Level Change (Access to both platforms). Skip to the next section.

Level Change (Access to both platforms)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located beyond the ticket barriers and to the left.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • In order to access the stairs to Platform 1 you need to walk through the subway arch.

You are on Accessible Toilet (Left Hand Transfer - Currently Out of Order). Skip to the next section.

Accessible Toilet (Left Hand Transfer - Currently Out of Order)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 40m (43yd 2ft) from the stairs.
  • This accessible toilet is located at the far end of platform 1.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from The Ticket Office.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 155cm x 225cm (5ft 1in x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 172cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Level Change (From platform 1 to Accessible Toilet). Skip to the next section.

Level Change (From platform 1 to Accessible Toilet)

• There is a ramp/slope located leading up to the toilet door .
• The ramp/slope is used to access The ramp is used to access accessible toilet.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.

You are on Standard Toilet(s) (Currently Out of Order). Skip to the next section.

Standard Toilet(s) (Currently Out of Order)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Platform 1.
  • The female and male toilets are approximately 40m (43yd 2ft) from the the stairs on Platform 1.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • As of December 2022 toilets at this station are out of order.