You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 0800 138 1018
• SMS Text: 07860 034 269
• Email: [email protected]
• The assisted travel helpline is open every day from 08:00 - 22:00, except on Christmas Day.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 06:35 - 10:00.
• Tuesday 06:35 - 10:00.
• Wednesday 06:35 - 10:00.
• Thursday 06:35 - 10:00.
• Friday 06:35 - 10:00.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Cockfosters.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Ticket Office). Skip to the next section.

Outside Access (Ticket Office)

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• Entrance View
  • This information is for the entrance located at the front left of the station.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 72cm.
• Ramp/Slope View
  • The ramp/slope is located directly in front of the entrance door.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.

You are on Access Point (Main Entrance). Skip to the next section.

Access Point (Main Entrance)

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• Access Point View
  • This information is for the access point located at the front right of the station.
  • There is an information board/map at this access point.
  • There is stepped access at this access point.
  • There is no gate at this access point.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 4m (4yd 1ft) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 27/04/2022.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • Ticket machines are available outside the station.

You are on Level Change (Footbridge - Platforms 4 ,1). Skip to the next section.

Level Change (Footbridge - Platforms 4 ,1)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located beyond the main entrance and to the far end of the footbridge.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The footbridge gives access to platforms 4 and 1.
  • Platform 4 is immediately beyond the main entrance.

You are on Step-Free Access to Platform 4. Skip to the next section.

Step-Free Access to Platform 4

• Step-free sloped access to platform 4 is to the left as you face the station.
• The slope runs down along the side of the station, is steep and has no handrails.
• The surface of the ground is tarmac and loose gravel (photographs 1 and 2).
• The entrance is located at the end of the slope to the right.
• The ramped entrance is steep, is 160cm wide and has handrails on both sides.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 10:00 - 06.25.
• There is a ticket office.
• The ticket office is located immediately beyond the ticket office entrance.
• The ticket office is 4m (4yd 1ft) from the ticket office entrance.
• The train companies operating from within this station are Great Northern Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern Railway.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 4.
• The platform(s) accessed by steps only is / are 1 and 4.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 4.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There is a portaramp located on platform 4 for assistance with access to trains.
  • Platforms 2 and 3 are permanently closed and are only available in the case of an emergency.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 18m (19yd 2ft) from the bottom of the stairs.
  • This accessible toilet is located On Platform 4.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is push pad activated.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The dimensions of the accessible toilet are 200cm x 260cm (6ft 7in x 8ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.