You are on Introduction. Skip to the next section.

Introduction

• This is an open air shopping centre.
• All stores are accessed via the ground floor street level, with the exception of TK Maxx, which can also be accessed on the first floor.
• The Palace Gardens Shopping Centre entrance is located on Church Street.
• The Palace Exchange entrance is located on London Road.

You are on Opening Times. Skip to the next section.

Opening Times

• Please contact the venue for details of opening times.
• Please click here for information on opening times.

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• Comments View
  • Different stores are open at different times.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Enfield Town.
• The nearest underground station is Oakwood.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located off Sydney Road.
  • The car park type is multi storey.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 460cm (7ft 7in x 15ft 1in).
  • The nearest Blue Badge bay is 14m (15yd 11in) from the Car Park entrance.
  • The furthest Blue Badge bay is 29m (31yd 2ft) from the Car Park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (The Car Park - Level 1 Entrance). Skip to the next section.

Outside Access (The Car Park - Level 1 Entrance)

• This information is for the entrance located on the first floor.
• There is level access into the venue.
• There are no doors at this entrance.

You are on Level Change (Link Bridge). Skip to the next section.

Level Change (Link Bridge)

• There is a ramp/slope to access this area/service.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Steps View
  • The floors which are accessible by stairs are LG, G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located in the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, G, 1, 2, 3, 4.
• The lift is approximately 3m (3yd 10in) from the car park level 1 entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 198cm x 157cm (6ft 6in x 5ft 2in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Access Point (Palace Gardens). Skip to the next section.

Access Point (Palace Gardens)

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• Access Point View
  • This information is for the access point located in Church Street.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • The ramp/slope is located leading from the road to the entrance.
  • The gradient of the ramp/slope is slight.

You are on Access Point (London Road). Skip to the next section.

Access Point (London Road)

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• Access Point View
  • This information is for the access point located in London Road.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
  • There are bollards at this access point.
• Ramp/Slope View
  • The ramp/slope is located leading from the road to the entrance.
  • The gradient of the ramp/slope is slight.

You are on Access Point (Palace Exchange). Skip to the next section.

Access Point (Palace Exchange)

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• Access Point View
  • This information is for the access point located by Caffè Nero on The Town.
  • There is not an information board/map at this access point.
  • There is step-free access at this access point.
  • There is no gate at this access point.
  • There are bollards at this access point.

You are on Palace Exchange - Hatton Walk - Palace Gardens. Skip to the next section.

Palace Exchange - Hatton Walk - Palace Gardens

• The shopping centre is predominantly open air and therefore conditions are variable dependent upon the weather and time of day.
• The internal areas are the car park, the lifts and toilet facilities.
• The shopping area consists of the shops along Hatton Walk which is slightly uneven in places.
• The venue does not have a hearing loop.
• The venue does not play music.
• The Palace Exchange Shopping Centre leads directly into the Palace Gardens Shopping Centre.

You are on Other Floors (Shopping Centre). Skip to the next section.

Other Floors (Shopping Centre)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Lift (Palace Gardens). Skip to the next section.

Lift (Palace Gardens)

• There is a lift for public use.
• The lift is located opposite Waitrose.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 40m (43yd 2ft) from the Palace Garden entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 150cm x 140cm (4ft 11in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Shopping Centre). Skip to the next section.

Lift (Shopping Centre)

• There is a lift for public use.
• The lift is located in the link bridge corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• The lift is approximately 40m (43yd 2ft) from the car park level 1 entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 137cm x 157cm (4ft 6in x 5ft 2in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Accessible Toilet (Palace Exchange). Skip to the next section.

Accessible Toilet (Palace Exchange)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 35m (38yd 10in) from the London Road entrance.
  • This accessible toilet is located on the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Security.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 150cm x 259cm (4ft 11in x 8ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 155cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet (Palace Gardens Entrance). Skip to the next section.

Accessible Toilet (Palace Gardens Entrance)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 46m (50yd 11in) from the Palace Gardens entrance.
  • This accessible toilet is located next to Waitrose.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Toilet Attendent.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 189cm x 300cm (6ft 2in x 9ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 225cm (7ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Palace Gardens Entrance). Skip to the next section.

Standard Toilet(s) (Palace Gardens Entrance)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor next to Waitrose.
  • The female and male toilets are approximately 50m (54yd 2ft) from the Palace Garden entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Standard Toilet(s) (Palace Exchange). Skip to the next section.

Standard Toilet(s) (Palace Exchange)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located next to T K Maxx.
  • The female and male toilets are approximately 35m (38yd 10in) from the London Road entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Parent and Baby Room (Palace Gardens Entrance). Skip to the next section.

Parent and Baby Room (Palace Gardens Entrance)

• There is a parent and baby room for public use.
• The parent and baby room is located next to the accessible toilet and Waitrose in Palace Gardens.
• The parent and baby room is approximately 46m from the Palace Gardens entrance.
• There is step-free access to the parent and baby room.
• Staff do need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 85cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water cannot be provided for an assistance dog.