Access Guide
Introduction
- Services / facilities within the building include a café, restaurant, toilets and baby change room.
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Comments
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- There are departments for women's clothing, men's clothing, childrens' clothing, shoes, handbags, home and furniture, bedding, electrical, beauty and cosmetics, toys, haberdashery and stationary.
Opening Times (Store)
- Monday 09:30 - 17:30.
- Tuesday 09:30 - 17:30.
- Wednesday 09:30 - 17:30.
- Thursday 09:30 - 18:00.
- Friday 09:30 - 18:00.
- Saturday 09:30 - 18:00.
- Sunday 10:30 - 16:30.
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Enfield Town.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Palace Gardens Multi-Storey Car Park.
- The car park is located on Sarnesfield Road.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is an additional multi-storey car park located off London Road.
- The link below give details for both car parks that can be used for direct access to the shopping centre and Pearsons.
- Palace Gardens Multi-Storey Car Park and Palace Exchange Multi-Storey Car Park (link opens in new tab).
Outside Access (The Shopping Centre - Manual Doors)
- This information is for the entrance located to the rear of the store, opposite Marks and Spencer.
- There is level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) both ways.
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 140cm (4ft 7in).
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Comments
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- From this entrance, there is direct access to the shoe and handbags department to your left, and cosmetics to your right.
Outside Access (The Shopping Centre - Hatton Walk - Automatic Doors)
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Entrance
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- This information is for the entrance located on the corner of Hatton Walk and opposite Marks and Spencer.
- There is ramped/sloped or stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 130cm.
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Ramp/Slope
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- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The lighting levels at the ramp/slope are low to moderate.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located leading up to the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is not a/are not handrail(s) at the step(s).
Pay and Service Counters
- There are Pay and Service counters throughout the store on each floor.
- The height of the counters varies between 90cm and 105cm.
- The card payment machines can be lowered or removed from the cradle when required.
- The lighting at all counters is moderate to good.
Outside Access (The Town)
- This information is for the entrance located to the front of the store , opposite the market square.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 140cm (4ft 7in).
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the store.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G, 1, 2.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
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Comments
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- The escalators are located to the centre of the store on each floor.
Lift
- There is a lift for public use.
- The lift is located to the rear of the cosmetics department.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2.
- Wall mounted information boards are provided at lift landings.
- There are manual, double doors which are easy to open to access the lift lobby on all floors.
- The lift is approximately 15m (16yd 1ft) from the Hatton Walk entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 70cm (2ft 4in).
- The dimensions of the lift are 125cm x 150cm (4ft 1in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
Reception (Customer Services Desk - Second Floor)
- The desk/counter is 52m (56yd 2ft) from the lift.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 20/08/2021.
- The hearing assistance system was working at the time of testing.
Entrance (Caffé Massarella)
- This information is for the entrance located on the first floor.
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Entrance
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- There is step-free access at this entrance, via lift.
- There are no doors at this entrance.
- The width of the door opening is 560cm.
Eating and Drinking (Caffé Massarella)
- The following information is for the café.
- The café is located on the first floor.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 6m (6yd 1ft) from the Caffé Massarella entrance.
- The standard height for tables is 72cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Entrance (Skylight Restaurant)
- This information is for the entrance located on the third floor, within the furniture department.
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Entrance
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- There is step-free access at this entrance, via lift.
- There are no doors at this entrance.
Eating and Drinking (Skylight Restaurant)
- The following information is for the restaurant.
- The restaurant is located on the second floor.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 4m (4yd 1ft) from the Skylight Restaurant entrance.
- The distance between the floor and the lowest table is 50cm (1ft 8in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- The standard height for tables is 72cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Level Change (Skylight Restaurant)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the rear of the food counter, on the path to the seating area.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- The ramp does have handrails.
- The handrails are on the right going up.
- The width of the ramp/slope is 110cm (3ft 7in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right of the ramp.
- There is/are 5 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
- The ramp/slope does bypass the step(s).
Accessible Toilet
- Accessible toilet facilities are available.
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Comments
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- The toilets were closed for maintenance at the time of the survey (20/08/2021).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the second floor.
- The female toilet(s) is/are approximately 15m (16yd 1ft) from the lift.
- Inside the venue, there is level access to the female toilet(s).
- This is by lift.
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the second floor.
- The male toilet(s) is/are approximately 21m (22yd 2ft) from the lift.
- Inside the venue, there is level access to the male toilet(s).
- This is by lift.
- Lighting levels in the male toilets are good.
Parent and Baby Room (Second Floor)
- There is a parent and baby room for public use.
- The parent and baby room is located opposite the carpet department.
- The parent and baby room is approximately 16m from the lift.
- There is step-free access to the parent and baby room, via lift.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is lever.
- There is/are not chair(s) in the parent and baby room.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- Home visits / services are not available.