Access Guide
Assisted Travel Contact Information
- Call:- 0343 222 2000 (TfL call charges).
- Open 08:00-20:00 every day (except Christmas Day).
- For further information please click here.
Opening Times (Ticket Office)
- Monday 06:45 - 20:00.
- Tuesday 06:45 - 20:00.
- Wednesday 06:45 - 20:00.
- Thursday 06:45 - 20:00.
- Friday 06:45 - 20:00.
- Saturday 06:45 - 19:10.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located next to the station.
- The car park type is open air/surface.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 500cm x 400cm (16ft 5in x 13ft 1in).
- The nearest Blue Badge bay is 20m (21yd 2ft) from the entrance.
- The furthest Blue Badge bay is 24m (26yd 9in) from the entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 225cm (7ft 5in).
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located outside both entrances.
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Comments
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- The car park is located at the Queen Anne's Place entrance providing level access to platform 2.
Outside Access (Main Entrance - Platform 1)
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Entrance
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- This information is for the entrance located at the front of the station.
- There is step-free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The width of the door opening is 130cm.
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Comments
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- This entrance gives direct access to Platform 1.
- Photographs 3 and 4 show the additional entrance located to the far left of the main entrance.
Access Point (Queen Anne's Place - Platform 2)
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Access Point
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- This information is for the access point located within Queen Anne's Place.
- There is step-free access at this access point.
- There is no gate at this access point.
- The width of the gap is 105cm.
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Comments
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- This access point gives direct access to Platform 2.
Reception (Ticket Office)
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 20:00 - 06:30 Monday to Friday and 19:10 - 06:45 Saturday.
- There is a ticket office.
- The ticket office is located beyond the main entrance.
- The ticket office is 4m (4yd 1ft) from the main entrance.
- The train companies operating from within this station are Transport for London.
- The train companies that operate within this station include:.
- Please click here for access information for Transport for London.
- There is a taxi rank at the station.
- The taxi rank is located next to the car park.
- The taxi rank is 20m (21yd 2ft) from the main entrance.
- Shops and services within the station include a snack shop.
- There are 2 platform(s) in the station.
- The platform(s) which has/have level access is / are 1, 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1.
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Level Change (Footbridge)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on platforms 1 and 2.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
- This accessible toilet is located on platform 1 within the waiting room.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the ticket office.
- The door opens inwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 155cm x 230cm (5ft 1in x 7ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and waste paper pedal bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 75cm (2ft 6in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.