Access Guide

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Introduction

Services / facilities within the building include housing assessment teams, homeless person teams, housing advice centre and benefits.

Opening Times

Monday 09:00 - 16:00.
Tuesday 13:00 - 16:00.
Wednesday 09:00 - 16:00.
Thursday 09:00 - 16:00.
Friday 09:00 - 16:00.
Saturday Closed.
Sunday Closed.

Location

The venue is situated within the centre of the borough.
This venue is situated in Ponders End.
The venue is not situated on a road which has a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
The nearest mainline station is Ponders End.

Parking

The venue does not have its own car park.

Public Car Parks. View
- There is a car park for public use within 200m (approx).
- The name of the car park is the Netto Car Park.
- The car park is located on The High Street.
On Street Parking and Drop-off Details. View
- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 206cm x 500cm (6ft 9in x 16ft 5in).
- On street Blue Badge parking is located on Orchard Road.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.

Outside Access (Main Entrance)

This information is for the entrance located on Orchard Road.
There is not level access into the venue.
The main doors open automatically.
The doors are double width.
The door opening is 151cm (4ft 11in) wide.

Second set of doors View
- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 146cm (4ft 9in) wide.

Level Change (Main Entrance)

There is a ramp or slope to access this service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.

Inside Access

There is level access to the service.
Motorised scooters are allowed in public parts of the venue.
Lighting levels are bright.
Customers can charge scooters or wheelchairs at the venue.

Reception

The reception desk is 8m (26ft 3in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The type of system is a fixed loop.
Staff are trained to use system.

Comments View
- The photograph on the right shows the waiting area.

Accessible Toilet

There are accessible toilet facilities within this venue.

Location and Access View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 13m (14yd 8in) from the main entrance.
- This accessible toilet is located to the left as you enter the venue.
- There is level access to this accessible toilet.
Features and Dimensions View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 144cm x 185cm (4ft 9in x 6ft 1in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
Position of Fixtures View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 113cm (3ft 8in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Comments View
- Baby change facilities are located within the venue.
- The baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 102cm (3ft 4in).
- Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Availability and Location of Standard Toilets View
- Standard toilets are available.
Access to Standard Female and Male Toilet(s) View
- The female and male toilets are located to the left as you enter the venue.
- The female and male toilets are 11m (12yd) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are bright.