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Palmers Green Station

Aldermans Hill, Palmers Green, London, N13 4PN

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Access Guide

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Assisted Travel Contact Information

  • Assisted Travel Helpline: 0800 058 2844
  • Assisted Travel Text Relay service (for the hard of hearing): 0800 138 1018
  • SMS Text: 07860 034 269
  • Email: [email protected]
  • The assisted travel helpline is open every day from 08:00 - 22:00, except on Christmas Day.

Opening Times (Ticket Office)

  • Monday 06:50 - 18:30.
  • Tuesday 06:50 - 18:30.
  • Wednesday 06:50 - 18:30.
  • Thursday 06:50 - 18:30.
  • Friday 06:50 - 18:30.
  • Saturday 07:25 - 13:50.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Arnos Grove.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • For parking charges please click here.
    • The car park is located at the rear of the station.
    • The car park type is open air/surface.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 300cm x 450cm (9ft 10in x 14ft 9in).
    • The nearest Blue Badge bay is 80m (87yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Comments View
    • There is access from the car park to Platform 2 via a steep ramp which leads to 5 medium steps with handrails on both sides.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station on Aldermans Hill.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 130cm (4ft 3in).

Access Point (Car Park to Platform 2)

  • Access Point View
    • This information is for the access point located leading from the car park to platform 2.
    • There is not an information board/map at this access point.
    • There is ramped/sloped and stepped access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is easy to open.
    • The gate has a padlock.
    • The width of the gap is 110cm.
    • The gate is open Monday - Friday, 16.00 to 20.00.
  • Ramp/Slope View
    • The ramp/slope is located leading from the car park to the steps.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The width of the ramp/slope is 120cm (3ft 11in).
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located at the end of the slope leading onto the platform.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There is a handrail on the left on the ramp shown in photograph 4, just before the steps leading to the platform.

Reception (Ticket Office)

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.

Ticket Barriers

  • The ticket barriers are located to the right of the ticket office.
  • The ticket barriers are staffed during peak periods.
  • There is a help point available for other times of the day.
  • The standard barriers open automatically away from you and have a width of 63cm.
  • The accessible barriers open automatically away from you and have a width of 106cm.
  • The accessible barriers are ideal for wheelchair users or passengers with children or luggage.
  • Assistance can be provided if required.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at either side of the footbridge leading down to on to the platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 18:30 - 06:30.
  • There is a ticket office.
  • The ticket office is 4m (4yd 1ft) from the main entrance.
  • The train companies operating from within this station are Great Northern Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a cafĂ© and a snack shop.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by steps only is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on platform 1, to the left as you face the snack shop.
    • The female and male toilets are approximately 11m (12yd 1in) from the the footbridge.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Comments View
    • A key is required to access both the standard female and male toilets.
    • The key is available from the snack shop.
    • The standard female and male toilets are only accessible by stairs.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A raised or tactile plan of the building is available on request.