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Mall - Wood Green

159 High Road, Wood Green, London, N22 6YQ

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About this venue

At The Mall Wood Green we offer our customers a wide range of facilities and events to ensure a unique shopping experience for the whole family.

Access Guide

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Related Access Guides

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Alexandra Palace.
  • The nearest underground station is Wood Green.

Opening Times

  • Monday 09:00 - 19:00.
  • Tuesday 09:00 - 19:00.
  • Wednesday 09:00 - 19:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Opening Times (East and West Car Parks)

  • Monday 06:00 - 01:30.
  • Tuesday 06:00 - 01:30.
  • Wednesday 06:00 - 01:30.
  • Thursday 06:00 - 01:30.
  • Friday 06:00 - 03:30.
  • Saturday 06:00 - 03:30.
  • Sunday 06:00 - 01:30.

Parking (East Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located on Pelham Road.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 22m (24yd 2in) from the east car park lift.
    • The furthest Blue Badge bay is 38m (41yd 1ft) from the east car park lift.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Please use postcode N22 6LN for this car park.
    • There are pay stations available on the ground and first floor levels of the shopping centre.
    • There are 10+ parent and child bays available and you must obtain a permit for your vehicle from either the Ask Me Point or the Management Suite, both on the first floor.
    • The Blue Badge parking and parent and child parking bays are located on the third floor.

Parking (West Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located on Caxton Road.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the west car park lift.
    • The furthest Blue Badge bay is 38m (41yd 1ft) from the west car park lift.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Please use postcode N22 6TB for this car park.
    • There are pay stations available on the ground and first floor levels of the shopping centre.
    • There are 10+ parent and child bays available and you must obtain a permit for your vehicle from either the Ask Me Point or the Management Suite, both on the first floor.
    • The Blue Badge parking and parent and child parking bays are located on the third floor.

Outside Access (Mayes Road Entrance)

  • This information is for the entrance located on Mayes Road, opposite Iceland Foods.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • There is another set of doors to the left, with the same specification on both the first and second set of doors.

Level Change (Mayes Road Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance and between the first and second set of doors.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • Comments View
    • The ramp between the first and second set of doors have handrails on both sides.

Outside Access (High Road 1 Entrance)

  • This information is for the entrance located on High Road, opposite Argos.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double (with one leaf locked).
    • The width of the door opening is 90cm (2ft 11in).

Outside Access (High Road 2 Entrance)

  • This information is for the entrance located on High Road, opposite Five Guys.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 145cm (4ft 9in).

Outside Access (High Road 3 Entrance)

  • This information is for the entrance located on High Road, opposite Costa.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 145cm (4ft 9in).

Outside Access (High Road 4 Entrance)

  • This information is for the entrance located on High Road, next to Footlocker.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 145cm (4ft 9in).

Level Change (High Road 4 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Reception (Ask Me Point - First Floor)

  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The Ask Me Point is located on the first floor next to Home Store.
    • The Ask Me Point can assist with parking permits and lost property.

Reception (Management Suite - First Floor)

  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The Management Suite is located on the first floor near the accessible toilets and standard toilets.
    • There is a single door to access the management suite.
    • The door opens automatically towards you
    • The door is push pad operated.
    • The width of the door opening is 82cm.
    • The Management Suite can assist with parking permits and lost property.

Inside Access

  • There is not level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Market Hall Food Court)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on both approaches to the Market Hall Food Court leading from the main walkway from the Mayes Road entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Other Floors (East Car Park)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7, 8 and 9.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G and 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.
  • Comments View
    • The escalators are located just after you enter from High Road 4 entrance.

Other Floors (West Car Park)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • The Stairs are located just beyond the west car park lifts and High Road 1 entrance.

Other Floors (City Square)

  • Steps View
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • The stairs are located opposite Primark in City Square.

Other Floors (Escalator 1)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G and 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.
  • Comments View
    • The escalator is located just after you enter from the High Road 2 entrance.

Other Floors (Escalator 2 and 3)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G and 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.
  • Comments View
    • The escalators are located next to Boots and are close to the High Road 4 entrance.

Lift (Market Hall)

  • There is a lift for public use.
  • The lift is located next to Primark in City Square.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 207cm x 146cm (6ft 9in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (East Car Park)

  • There is a lift for public use.
  • The lift is located just beyond the escalators as you enter the High Road 4 entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 4, 6 and 8.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 207cm x 146cm (6ft 9in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (West Car Park)

  • There is a lift for public use.
  • The lift is located next to High Road entrance 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 207cm x 146cm (6ft 9in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located on the first floor, next to the management suite and standard toilets.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the management suite or ask me point.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 98cm (3ft 3in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 165cm x 270cm (5ft 5in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, non-infectious waste and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 107cm (3ft 6in).
  • Comments View
    • Radar key can be purchased from a member of the management team.

Standard Toilet(s)

Parent and Baby Room

  • The parent and baby room is located on the first floor next to the management suite, accessible toilet and standard toilets.
  • There is a single width door to access the parent and baby room.
  • The door opens away from you (push).
  • The door is heavy.
  • The width of the door opening is 92cm.
  • There are two baby changing tables available.
  • The height of the baby change tables is 90cm.
  • There is one standard child toilet available.
  • There is a private cubicle available.
  • The private cubicle has a single chair inside.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.