You are on Introduction. Skip to the next section.

Introduction

• Please be aware that this access guide was surveyed on a ‘non-match’ day, and that disabled supporters have advised us that on a busy match day/night the access experience can vary. We would encourage you to fully research this with the club concerned before attending a fixture.
• If you require further information or would like to know more please visitThe National Association of Disabled Supporters (NADS)website at:.
• www.nads.org.uk.
• NADS is the national registered charity which represents the views, issues and concerns of disabled football supporters to football and governmental authorities and provides independent advice on disability issues as they affect the football, cricket and rugby communities.
• Their key objectives are to promote an inclusive agenda, raise disability awareness through sport and ensure an equality of experience for all fans.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the borough.
• This venue is situated in Hornchurch.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Upminster.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the side of the entrance gates.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 designated parking bay(s) within the car park.
  • The nearest designated bay is 26m (28yd 1ft) from the entrance gates.
  • The furthest designated bay is 32m (34yd 2ft) from the entrance gates.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is loose chippings.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are 3 bays marked as reserved Blue Badge parking, however they are not marked out due to the car park surface.

You are on Outside Access (Entrance Gates). Skip to the next section.

Outside Access (Entrance Gates)

• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 700cm (22ft 12in) wide.

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• Comments View
  • There are turnstiles either side of the main entrance gates.
  • The turnstiles are 42cm in width.

You are on Level Change (Entrance Gates). Skip to the next section.

Level Change (Entrance Gates)

• There is a ramp or slope to access this service.
• The ramp or slope is located inside of the gates.
• The ramp or slope is permanent.

You are on Outside Access (AFC Clubhouse). Skip to the next section.

Outside Access (AFC Clubhouse)

• This information is for the entrance located in the stadium.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are light.
• The door opening is 142cm (4ft 8in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are light.
  • The door opening is 140cm (4ft 7in) wide.

You are on Level Change (AFC Clubhouse). Skip to the next section.

Level Change (AFC Clubhouse)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 100cm (3ft 3in).
• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 5 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The photograph on the right shows the lip at the 2nd set of doors.

You are on Inside Access (AFC Clubhouse). Skip to the next section.

Inside Access (AFC Clubhouse)

• There is level access to the service.
• Scooters are allowed in some parts of the venue.
• The scooter cannot be used in the clubhouse.
• Lighting levels are varied.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Eating and Drinking (AFC Clubhouse). Skip to the next section.

Eating and Drinking (AFC Clubhouse)

• The following information is for the bar.
• No chairs are permanently fixed.
• All chairs have armrests.
• The nearest table is 3m (9ft 10in) from the clubhouse entrance.
• The distance between the floor and the lowest table is 64cm (2ft 1in).
• The distance between the floor and the highest table is 64cm (2ft 1in).
• Menus are available in Braille.

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• Comments View
  • Availability and type of food is according to the event or fixture.

You are on Standard Toilet(s) (AFC Clubhouse). Skip to the next section.

Standard Toilet(s) (AFC Clubhouse)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located straight ahead as you enter the clubhouse.
  • The female and male toilets are 12m (13yd) from the clubhouse entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Sports Ground. Skip to the next section.

Sports Ground

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• Non-Segregated Seating View
  • Home and Away wheelchair users do not have separate seating areas.
  • Wheelchair users do not have a designated accessible seating area.
  • Accessible toilets are available.
  • The accessible toilet is located in the toilet block.
  • There is not an audio description service.
  • There is no designated seating area for mobility impaired walkers or wheelchair users. Areas next to the trackside fence have no seating and are accessible. .

You are on Outside Access (Changing Rooms). Skip to the next section.

Outside Access (Changing Rooms)

• This information is for the entrance located pitchside.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are light.
• The door opening is 116cm (3ft 10in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open away from you (push).
  • The doors are double width.
  • The doors are light.
  • The door opening is 116cm (3ft 10in) wide.

You are on Level Change (Changing Rooms). Skip to the next section.

Level Change (Changing Rooms)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 110cm (3ft 7in).
• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 10 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp access to the changing rooms is only available when the football clubhouse is open.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There are standard changing rooms available.
• The standard changing room is 75m (82yd) from the entrance gates.
• The standard changing room is 21m (23yd) from the track and pitch.
• The standard changing rooms are located in a separate block behind the football clubhouse.
• There is not level access to the standard changing rooms.

You are on Standard Shower (Changing Rooms). Skip to the next section.

Standard Shower (Changing Rooms)

• There are standard level access shower facilities available.
• The showers are located in the standard changing rooms.
• There is not level access to the services from the shower facilities.

You are on Standard Toilet(s) (Changing Rooms). Skip to the next section.

Standard Toilet(s) (Changing Rooms)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the male and female changing rooms.
  • The female and male toilets are 5m (16ft 5in) from the changing rooms entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.

You are on Accessible Toilet (Toilet Block). Skip to the next section.

Accessible Toilet (Toilet Block)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • The accessible toilet is 3m (9ft 10in) from the toilet block entrance.
  • The accessible toilet is located within the male and female toilets in the toilet block.
  • There is not level access to the accessible toilet.
• Features and Dimensions View
  • This is not a unisex toilet.
  • Separate adapted toilets in the male and female to.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 79cm (2ft 7in).
  • The door is light.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is push.
  • There is not a mixer tap.
  • There is not a functional emergency alarm available.
  • No emergency alarm fitted in the cubicle.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors in the accessible toilet.
  • The height of the toilet seat above floor level is 40cm (1ft 4in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 123cm (4ft 0in) high.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The sink is 83cm (2ft 9in) high.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • Lighting levels are bright.

You are on Standard Toilet(s) (Toilet Block). Skip to the next section.

Standard Toilet(s) (Toilet Block)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located to the right as you enter the ground.
  • The female and male toilets are 40m (44yd) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Level Change (Toilet Block). Skip to the next section.

Level Change (Toilet Block)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 122cm (4ft 0in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are not Text Relay aware.
• Children are welcomed at the venue.