Access Guide
Introduction
- Services / facilities within the building include 2 interview rooms and a meeting room.
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Comments
View
- Family Mosaic is located on the first floor of Holgate House.
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday 09:00 - 17:00.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Romford.
- The nearest underground station is Romford.
Parking
- The venue does not have its own car park.
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Public Car Parks
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Slaney Road Pay and Display.
- The car park is located on Slaney Road.
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On Street Blue Badge Parking
View
- On street marked Blue Badge bays are not available.
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On Street Standard Parking
View
- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
View
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located off the courtyard.
- There is level access into the venue.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 75cm (2ft 6in).
Other Floors
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Steps
View
- The floors which are accessible by stairs are G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Reception
- The desk/counter is 5m (5yd 1ft) from the lift.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are not welcomed in public parts of the venue.
- The lighting levels are bright.
Interview Rooms and Meeting Room
- Family Mosaic has two interview rooms and a meeting room.
- The interview rooms are accessed by a single door which opens away from you, is light and 75cm wide.
- The room has chairs and a desk.
Accessible Toilet
- There is not an/are not accessible toilet(s) within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on the first floor, opposite the lift.
- The female and male toilets are approximately 2m (2yd 7in) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to BSL level 3.
- Home visits / services are available.