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Havering Association for People with Disabilities

Whittaker Hall, 1A Woodhall Crescent, Hornchurch, Essex, RM11 3NN

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Access Guide

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Opening Times

  • Monday 09:00 - 16:00.
  • Tuesday 09:00 - 16:00.
  • Wednesday 09:00 - 16:00.
  • Thursday 09:00 - 16:00.
  • Friday 09:00 - 16:00.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Hornchurch.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Emerson Park.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Woodhall Crescent Public Car Park.
    • The car park is located directly in front of the building.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Comments View
    • There are 3 Blue Badge bays situated within the car park and the dimensions of the bays are 230 x 490cm.
    • The bays are located directly in front of the building.
    • Blue Badge parking is free and all other users need to pay at Ring Go machines located at the car park entrance.
    • The venue has a limited amount of visitor parking badges which facilitate free parking.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The width of the ramp/slope is 110cm (3ft 7in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left as you face the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Comments View
    • There are fixed loops in the main hall and meeting room.
    • There are tactile and braille signage for each of the rooms within the centre.
    • There is IT equipment available within this centre.
    • Auxiliary aids are available for computer users.
    • A large text keyboard is available for computer users.
    • A large rollerball mouse is available for computer users.
    • A height adjustable table is available for computer users.

Reception

  • The desk/counter is 12m (13yd 4in) from the entrance door.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.

Kitchen

  • The kitchen is located to the left as you enter the building.
  • There is step-free level access to the kitchen.
  • There is a single manual door which open away from you.
  • The width of the door opening is 85cm.
  • There is ample room for a wheelchair user to manoeuvre (150cm x 150cm) within the kitchen.
  • Facilities/features in the kitchen areas include; low level worktops/counters, low level sinks, fridges, ovens, hobs with knee recess and microwaves.
  • The kitchen has hard flooring.
  • Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • The area has a non-slip floor.
  • The colour contrast between the floor and walls in the kitchen areas is medium.
  • There is a dual height worktop/counter at 78cm and 90cm.
  • The counters/worktops have a low colour contrast to the sink, to the hob and to the wall.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The cupboards/units have a low colour contrast to the floor and to the wall.
  • The sink tap types are lever.
  • The rear work surfaces including the sink unit have electric adjustable heights.

Meeting Room

  • Accessed via the corridor from the main entrance through the computer room then to the right.
  • There is a single door to enter that opens away from you with a width of 87cm.
  • The Meeting room consists of a table and chairs with armrests and a sofa, the chair and sofa heights are at 47cm and the table height is 71cm.
  • The floor is carpeted and there is ample space for wheelchair manoeuvrability.

Computer Room

  • Accessed via the corridor from the main entrance into computer room.
  • There is a single door to enter that opens away from you with a width of 87cm.
  • The Computer Room consists of seating with armrests at a height of 46cm and computer desks at a height of 70cm.
  • The floor is wood laminate.
  • There is ample space for wheelchair manoeuvrability.

Outdoor Seating Area - Garden

  • Accessed via the corridor from the main entrance, through the computer room.
  • There are double doors at the entrance to the garden that open away from you with a width of 109cm.
  • There is a small lip greater than 1.5cm.
  • The outdoor space consists of paths and trails with very slight slopes.
  • The paths are 130cm wide.
  • There is seating through the garden with and without armrests at a height of 44cm and patio tables are at a height of 70cm.
  • The garden consists of grassed areas and concrete pathing.
  • There is ample space for wheelchairs throughout the area.

Level Change (Outdoor Seating Area - Garden)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the entrance to the garden.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 138cm (4ft 6in).

Accessible Toilet (1 Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
    • This accessible toilet is located off the main corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 170cm x 240cm (5ft 7in x 7ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 130cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 125cm (4ft 1in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 83cm (2ft 9in).
  • Colour Contrast and Lighting View
    • There is a low colour contrast between the external door and wall.
    • There is a low colour contrast between the internal door and wall.
    • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a low colour contrast between the dropdown rail(s) and wall.
    • There is a medium colour contrast between the walls and floor.
    • The lighting levels are moderate to good.

Accessible Toilet (2 Right Hand Transfer)

  • This accessible toilet is located at the far end of the corridor after entrance.
  • There is step-free level access into the accessible toilet.
  • This accessible toilet is approximately 15m from the entrance.
  • There is pictorial and written text signage on or near the door.
  • There is a manual door which opens outwards and has a good colour contrast.
  • The door has a sliding bolt lock.
  • The width of the accessible toilet door opening is 86cm.
  • The dimensions of the cubicle are 150cm x 235cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the toilet seat.
  • The lateral transfer space is 66cm from the side of the toilet pan to the wall.
  • There is a lever flush on the transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and a vertical grab rail on the non transfer side.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder and towel dispenser.
  • The following fixtures cannot be reached from the toilet seat: the wash basin and hand dryer.
  • The height of the toilet seat above floor level is 49cm.
  • The height of the toilet roll holder is 90cm.
  • The wash basin tap type is lever.
  • The height of the wash basin is 84cm.
  • The height of the towel dispenser is 112cm.
  • The height of the hand dryer is 128cm.
  • There is a pull cord emergency alarm but it is not at a recommended height for seated users (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle does not have a full length mirror.
  • The height of the coat hook is 137cm from the floor.
  • The cubicle also has: a sanitary bin.
  • The following have a good colour contrast with their surroundings: the internal door and the floor.
  • The following have a less clear colour contrast with their surroundings: all grab rails, the dropdown rail and the toilet seat.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.