Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Havering Association for People with Disabilities

Whittaker Hall, 1A Woodhall Crescent, Hornchurch, Essex, RM11 3NN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times

  • Monday 09:00 - 16:00.
  • Tuesday 09:00 - 16:00.
  • Wednesday 09:00 - 16:00.
  • Thursday 09:00 - 16:00.
  • Friday 09:00 - 16:00.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Hornchurch.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Emerson Park.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Woodhall Crescent Public Car Park.
    • The car park is located directly in front of the building.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Comments View
    • There are 3 Blue Badge bays situated within the car park and the dimensions of the bays are 230 x 490cm.
    • The bays are located directly in front of the building.
    • Blue Badge parking is free and all other users need to pay at Ring Go machines located at the car park entrance.
    • The venue has a limited amount of visitor parking badges which facilitate free parking.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The width of the ramp/slope is 110cm (3ft 7in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left as you face the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Comments View
    • There are fixed loops in the main hall and meeting room.
    • There are tactile and braille signage for each of the rooms within the centre.
    • There is IT equipment available within this centre.
    • Auxiliary aids are available for computer users.
    • A large text keyboard is available for computer users.
    • A large rollerball mouse is available for computer users.
    • A height adjustable table is available for computer users.

Reception

  • The desk/counter is 12m (13yd 4in) from the entrance door.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.

Kitchen

  • The kitchen is located to the left as you enter the building.
  • There is step-free level access to the kitchen.
  • There is a single manual door which open away from you.
  • The width of the door opening is 85cm.
  • There is ample room for a wheelchair user to manoeuvre (150cm x 150cm) within the kitchen.
  • Facilities/features in the kitchen areas include; low level worktops/counters, low level sinks, fridges, ovens, hobs with knee recess and microwaves.
  • The kitchen has hard flooring.
  • Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • The area has a non-slip floor.
  • The colour contrast between the floor and walls in the kitchen areas is medium.
  • There is a dual height worktop/counter at 78cm and 90cm.
  • The counters/worktops have a low colour contrast to the sink, to the hob and to the wall.
  • There are overhead and under counter cupboards/units available for worktops/counters.
  • The cupboards/units have a low colour contrast to the floor and to the wall.
  • The sink tap types are lever.
  • The rear work surfaces including the sink unit have electric adjustable heights.

Accessible Toilet (1 Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
    • This accessible toilet is located off the main corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 170cm x 240cm (5ft 7in x 7ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 130cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 125cm (4ft 1in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 83cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • There is a low colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.

Accessible Toilet (2 Right Hand Transfer)

  • This accessible toilet is located at the far end of the corridor after entrance.
  • There is step-free level access into the accessible toilet.
  • This accessible toilet is approximately 15m from the entrance.
  • There is pictorial and written text signage on or near the door.
  • There is a manual door which opens outwards and has a good colour contrast.
  • The door has a sliding bolt lock.
  • The width of the accessible toilet door opening is 86cm.
  • The dimensions of the cubicle are 150cm x 235cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the toilet seat.
  • The lateral transfer space is 66cm from the side of the toilet pan to the wall.
  • There is a lever flush on the transfer side.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and a vertical grab rail on the non transfer side.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder and towel dispenser.
  • The following fixtures cannot be reached from the toilet seat: the wash basin and hand dryer.
  • The height of the toilet seat above floor level is 49cm.
  • The height of the toilet roll holder is 90cm.
  • The wash basin tap type is lever.
  • The height of the wash basin is 84cm.
  • The height of the towel dispenser is 112cm.
  • The height of the hand dryer is 128cm.
  • There is a pull cord emergency alarm but it is not at a recommended height for seated users (within 10cm from the floor).
  • There is not a shelf.
  • The cubicle does not have a full length mirror.
  • The height of the coat hook is 137cm from the floor.
  • The cubicle also has: a sanitary bin.
  • The following have a good colour contrast with their surroundings: the internal door and the floor.
  • The following have a less clear colour contrast with their surroundings: all grab rails, the dropdown rail and the toilet seat.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.