Access Guide
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Romford.
- There is a bus stop within 150m (164yds) of the venue.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Romford.
Opening Times
- Monday 08:00 - 20:00.
- Tuesday 08:00 - 20:00.
- Wednesday 08:00 - 20:00.
- Thursday 08:00 - 20:00.
- Friday 08:00 - 20:00.
- Saturday 08:00 - 20:00.
- Sunday 10:00 - 16:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- There is a 2 hour limit, however extra time can be arranged if needed.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).
- The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 150cm (4ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 150cm (4ft 11in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the main entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
Reception (Customer Services)
- The reception desk is 20m (22yd) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access (Store)
- There is level access to the service.
- This venue does play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are bright.
- Customers cannot charge scooters or wheelchairs at the venue.
Inside Access (Garden Centre)
- There is not level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Customers cannot charge scooters or wheelchairs at the venue.
Level Change (Garden Centre)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are not Text Relay aware.
- Children are welcomed at the venue.