You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Ingrebourne Valley Visitor Centre - cafe, shop, study centre and accessible and standard toilets.
• Services / facilities within the grounds include a children's play area, marsh area, lakes and a fitness trail.

You are on Opening Times (Ingrebourne Valley Visitor Centre). Skip to the next section.

Opening Times (Ingrebourne Valley Visitor Centre)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday 09:00 - 17:00.
• Sunday 09:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Romford.
• The nearest underground station is Hornchurch.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located off Squadrons Approach.
  • The car park type is open air/surface.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are level changes with no dropped kerbs.
  • The car park surface is concrete.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).

You are on Outside Access (Car Park). Skip to the next section.

Outside Access (Car Park)

• This information is for the entrance located off the car park.
• There is not level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 115cm (3ft 9in).

You are on Level Change (Car Park). Skip to the next section.

Level Change (Car Park)

• The ramp or slope is located on the path leading to the entrance.
• The ramp does not have handrails.

You are on Outside Access (Squadrons Approach). Skip to the next section.

Outside Access (Squadrons Approach)

• This information is for the entrance located off Squadrons Approach.
• There is level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 85cm (2ft 9in).

You are on Parks and Gardens. Skip to the next section.

Parks and Gardens

• The park or garden does have footpaths.
• The path(s) has a / have tarmac, concrete and gravel surface(s).
• The majority of the path(s) is / are wide enough for wheelchair users.
• There are bench seats situated along the paths for people to rest.

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• Comments View
  • There is a path with a steep gradient leading to the southern part of the park which can be overcome by using alternate paths which are well signposted.

You are on Outside Access (Ingrebourne Valley Visitor Centre). Skip to the next section.

Outside Access (Ingrebourne Valley Visitor Centre)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 100cm (3ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) is / are single.
  • The width of the door opening is 100cm (3ft 3in).
• Comments View
  • The doors are permanently held open whilst the centre is open and when weather permits.

You are on Reception (Ingrebourne Valley Visitor Centre). Skip to the next section.

Reception (Ingrebourne Valley Visitor Centre)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access (Ingrebourne Valley Visitor Centre). Skip to the next section.

Inside Access (Ingrebourne Valley Visitor Centre)

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Eating and Drinking (Ingrebourne Valley Visitor Centre). Skip to the next section.

Eating and Drinking (Ingrebourne Valley Visitor Centre)

• The following information is for the cafe.
• The cafe is located at the rear of the venue.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 19m (20yd 2ft) from the main entrance.
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Study Area - Ingrebourne Valley Visitor Centre. Skip to the next section.

Study Area - Ingrebourne Valley Visitor Centre

• Within the main centre is a study centre, which can be used by visitor groups and playgroups.

You are on Accessible Toilet (Ingrebourne Valley Visitor Centre). Skip to the next section.

Accessible Toilet (Ingrebourne Valley Visitor Centre)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, Braille and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
  • This accessible toilet is located to the left past the reception desk.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door is light.
  • The dimensions of the accessible toilet are 220cm x 230cm (7ft 3in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Standard Toilet(s) (Ingrebourne Valley Visitor Centre). Skip to the next section.

Standard Toilet(s) (Ingrebourne Valley Visitor Centre)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left past the reception desk.
  • The female and male toilets are approximately 14m (15yd 11in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • At the entrance located off Squadrons Approach is a coach drop off and parking area.