You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include shops and cafe's at ground floor level and the Public Advice and Service Centre at 2nd floor level.

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• Comments View
  • There is not a 1st floor level within the shopping centre.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Romford.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Romford.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• There are external queuing points.
• The external queuing points are clearly marked/signed.
• There are separate doors for entering and exiting.
• There is a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are hand held.
• Hand sanitisers are available inside the venue.
• There is a one-way system throughout.
• The one-way system is clearly marked/signed.
• There is clear signage inside to help with social distancing.
• Toilets are available.
• The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 19:00.
• Friday 09:00 - 18:00.
• Saturday 09:00 - 18:00.
• Sunday 11:00 - 17:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park is at the front of the venue.
• The car park type is multi storey.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 10+ designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 390cm x 480cm (12ft 10in x 15ft 9in).
• The nearest designated bay is 11m (12yd) from the car park entrance.
• The furthest designated bay is 70m (77yd) from the car park entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is concrete.
• The patron does not have to cross a road.
• The car park does have a height restriction barrier.
• The maximum height is 220.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.
• Comments View
  • The car park is on levels 1-5.

You are on Outside Access (Swan Walk). Skip to the next section.

Outside Access (Swan Walk)

• This information is for the entrance located on Market Place.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 157cm (5ft 2in) wide.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located between the car park and the shopping centre.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 166cm (5ft 5in) wide.

You are on Outside Access (Lockwood Walk). Skip to the next section.

Outside Access (Lockwood Walk)

• This information is for the entrance located on Western Road.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 156cm (5ft 1in) wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Other Floors (Shopping Centre). Skip to the next section.

Other Floors (Shopping Centre)

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• Steps View
  • The floors which are accessible by stairs are G-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4-5.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift (Shopping Centre). Skip to the next section.

Lift (Shopping Centre)

• There is a lift for public use.
• The lift is located inside the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-2.
• The lift is 22m (24yd) from car park entrance.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 95cm x 210cm (3ft 1in x 6ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is low.

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• Comments View
  • There are 2 similar lifts.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located next to the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4-5.
• The lift is 9m (29ft 6in) from car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 184cm x 133cm (6ft 0in x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is low.

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• Comments View
  • There are 3 similar lifts.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 120m (131yd 8in) from the Lockwood Walk entrance.
  • This accessible toilet is located on Westway.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 28m (30yd 1ft) from the car park entrance.
  • This accessible toilet is located opposite the lifts.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 74cm (2ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located opposite the lifts.
  • The female and male toilets are 27m (30yd) from the car park entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the standard toilet.
  • The height of the baby change table once extended is 86cm (2ft 10in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are not Text Relay aware.
• Children are welcomed at the venue.