Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Rainham.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Opening Hours
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 5 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 380cm x 600cm (12ft 6in x 19ft 8in).
- The nearest designated bay is 15m (16yd) from the main entrance.
- The furthest designated bay is 40m (44yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Side Entrance)
- This information is for the entrance located on platform 2.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 182cm (5ft 12in) wide.
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Comments
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- This entrance is used when the ticket office is shut.
Outside Access (Platform 2 Entrance)
- This information is for the entrance located at the front of the station.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 160cm (5ft 3in) wide.
Level Change (Platform 2 Entrance and Side Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 6 step(s) to the area / service.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- The ramp overcomes the steps.
Outside Access (Platform 1 Entrance)
- This information is for the entrance located on platform 1.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 114cm (3ft 9in) wide.
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Comments
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- To get from the designated parking spaces to the platform 1 entrance, patrons must cross a level crossing.
Level Change (Platform 1 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Reception
- The reception desk is 6m (19ft 8in) from the platform 2 entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk does not have a lowered section.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Customers cannot charge scooters or wheelchairs at the venue.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located on platform 2.
- The ticket office is 6m (19ft 8in) from the main entrance.
- The train companies operating from within this station are C2C.
- There is not a taxi rank at the station.
- Shops and services within the station include Grab n Go.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) accessed by ramp / slope is / are 1-2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.
Level Change (Bridge)
- There are steps to access this area / service.
- The steps are located to the right of the ticket office.
- There is / are 15+ step(s) to the area / service.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located to the right of the ticket office.
- The female and male toilets are 30m (33yd) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Comments
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- Toilets require a key which can be obtained from the ticket office.
- Toilets are only located on platform 2.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are not Text Relay aware.