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Rainham Station

Ferry Lane, Rainham, Essex, RM13 9JA

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Rainham.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Times (Ticket Office)

  • Monday 06:15 - 22:00.
  • Tuesday 06:15 - 22:00.
  • Wednesday 06:15 - 22:00.
  • Thursday 06:15 - 22:00.
  • Friday 06:15 - 22:00.
  • Saturday 06:45 - 16:00.
  • Sunday 09:15 - 16:40.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 380cm x 600cm (12ft 6in x 19ft 8in).
    • The nearest designated bay is 15m (16yd) from the main entrance.
    • The furthest designated bay is 40m (44yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Side Entrance)

  • This information is for the entrance located on platform 2.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 182cm (5ft 12in) wide.

Outside Access (Platform 2 Entrance)

  • This information is for the entrance located at the front of the station.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.

Level Change (Platform 2 Entrance and Side Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 6 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located on platform 1.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 114cm (3ft 9in) wide.
  • Comments View
    • To get from the designated parking spaces to the platform 1 entrance, patrons must cross a level crossing.

Level Change (Platform 1 Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception

  • The reception desk is 6m (19ft 8in) from the platform 2 entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on platform 2.
  • The ticket office is 6m (19ft 8in) from the main entrance.
  • The train companies operating from within this station are C2C.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Grab n Go.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by ramp / slope is / are 1-2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.

Level Change (Bridge)

  • There are steps to access this area / service.
  • The steps are located to the right of the ticket office.
  • There is / are 15+ step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.