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Romford Station

South Street, Romford, Essex, RM1 1SX

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Romford.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 130cm (4ft 3in) wide.

Outside Access (Alternative Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 155cm (5ft 1in) wide.

Level Change (Alternative Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the side of the building.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception (Ticket Office)

  • The reception desk is 26m (28yd) from the alternative entrance.
  • There is not level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Comments View
    • Announcements for the ticket office are in both audio and visual.
  • Opening Times View
    • Monday 06:00 - 20:00.
    • Tuesday 06:00 - 20:00.
    • Wednesday 06:00 - 20:00.
    • Thursday 06:00 - 20:00.
    • Friday 06:00 - 20:00.
    • Saturday 06:15 - 20:00.
    • Sunday 07:10 - 20:10.

Level Change (Ticket Office)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located as you enter the ticket office.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Inside Access

  • There is not level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.
  • Customers cannot charge scooters or wheelchairs at the venue.

Level Change (Inside Access)

  • There are steps to access this area / service.
  • The steps are located as you enter the main entrance.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Train Station

  • There are generally 7 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on the first floor at the front of the building.
  • The ticket office is 26m (28yd) from the alternative entrance.
  • The train companies operating from within this station are National Express East Anglia.
  • There is not a taxi rank at the station.
  • Shops and services within the station include West Cornwall Pasty, Coffee Republic, F.S.L Dry Cleaners, J.P.L News Kiosk, Cheque Station, Puccino's and cash Mmchines.
  • There are 5 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-5.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 4.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, the contact customer information office.

Train Station Platform

  • This information is for platform(s) 1-5.
  • The platform(s) accessed by ramp / slope is / are 1-5.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-5.
  • Accessible toilets are 155m (170yd) from the alternative entrance.

Level Change (Train Station Platform)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located ahead as you enter.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 155m (170yd) from the alternative entrance.
    • The accessible toilet is located on platform 4.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from customer information office.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is not a lateral transfer space.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.
  • Children are welcomed at the venue.