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Hayes and Harlington Station

Station Approach, Hayes, UB3 4BX

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Access Guide

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Introduction

  • At the time of survey August 2016, the station was currently undergoing improvement works, with a new footbridge and four new lifts being installed to provide step free access to every platform.

Assisisted Travel Information

  • Phone number: 0800 197 1329
  • Type talk: 18001 0800 197 1329
  • Please arrive at the station you’re travelling from 30 minutes before your train leaves, and contact a member of station staff.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Hatton Cross.

Parking (Station Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Venue Car Park View
    • The car park is located at the end of Viveash Close.
    • The car park type is open air/surface.
    • There is/are 0 designated parking bay(s) within the car park.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Parking (Blue Badge)

  • The venue does have its own car park.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located on Station Approach.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 540cm (12ft 2in x 17ft 9in).
    • The nearest designated bay is 11m (12yd 1in) from the Station Approach entrance.
    • The furthest designated bay is 15m (16yd 1ft) from the Station Approach entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 134cm (4ft 5in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.

Outside Access (Station Approach)

  • This information is for the entrance located off Station Approach.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 230cm (7ft 7in).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Reception (Ticket Office)

  • The desk/counter is 27m (29yd 1ft) from the Station Approach entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:00 - 20:00.
    • Tuesday 06:00 - 20:00.
    • Wednesday 06:00 - 20:00.
    • Thursday 06:00 - 20:00.
    • Friday 06:00 - 20:00.
    • Saturday 06:00 - 20:00.
    • Sunday 06:00 - 21:00.

Level Change (Concourse - Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the main entrance concourse.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 22:00 - 06:00.
  • The office to obtain help is 36m (39yd 1ft) from the Station Approach entrance.
  • This office is located is next to the ticket office.
  • There is a ticket office.
  • The ticket office is located on Station Approach.
  • The ticket office is 27m (29yd 1ft) from the Station Approach entrance.
  • The train companies operating from within this station are Great Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Western Railway.
  • There is not a taxi rank at the station.
  • Not all key concourse shops and services have level access.
  • There are 5 platform(s) in the station.
  • The platform(s) which has/have level access is / are 4.
  • The platform(s) accessed by steps only is / are 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 4.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1,3,4 & 5.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • The station has 5 platforms, but only platforms 3 and 4 are used the majority of the time.
    • There is no taxi rank, but two mini taxi offices are located next to the ticket office.

Footbridge

  • This footbridge spans platforms 3 & 4. There are 15+ medium well marked steps (with landing) and handrails on both sides.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial, Braille and tactile signage on or near the toilet door.
    • This accessible toilet is approximately 43m (47yd 1in) from the Station Approach entrance.
    • This accessible toilet is located next to the ticket office.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 110cm (3ft 7in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 160cm x 245cm (5ft 3in x 8ft).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located next to the ticket office.
    • The female toilet(s) is/are approximately 38m (41yd 1ft) from the Station Approach entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located next to the ticket office.
    • The male toilet(s) is/are approximately 40m (43yd 2ft) from the Station Approach entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.