You are on Introduction. Skip to the next section.

Introduction

• At the time of survey August 2016, the station was currently undergoing improvement works, with a new footbridge and four new lifts being installed to provide step free access to every platform.

You are on Assisisted Travel Information. Skip to the next section.

Assisisted Travel Information

• Phone number: 0800 197 1329
• Type talk: 18001 0800 197 1329
• Please arrive at the station you’re travelling from 30 minutes before your train leaves, and contact a member of station staff.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Hatton Cross.

You are on Parking (Station Car Park). Skip to the next section.

Parking (Station Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park is located at the end of Viveash Close.
  • The car park type is open air/surface.
  • There is/are 0 designated parking bay(s) within the car park.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Blue Badge). Skip to the next section.

Parking (Blue Badge)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park is located on Station Approach.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 540cm (12ft 2in x 17ft 9in).
  • The nearest designated bay is 11m (12yd 1in) from the Station Approach entrance.
  • The furthest designated bay is 15m (16yd 1ft) from the Station Approach entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the station.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 134cm (4ft 5in).

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• Comments View
  • Two sets of identical doors lead into the station.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.

You are on Outside Access (Station Approach). Skip to the next section.

Outside Access (Station Approach)

• This information is for the entrance located off Station Approach.
• There is level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 230cm (7ft 7in).

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• Comments View
  • This entrance gives level access to platform 4.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 27m (29yd 1ft) from the Station Approach entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Level Change (Concourse - Main Entrance). Skip to the next section.

Level Change (Concourse - Main Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the main entrance concourse.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 22:00 - 06:00.
• The office to obtain help is 36m (39yd 1ft) from the Station Approach entrance.
• This office is located is next to the ticket office.
• There is a ticket office.
• The ticket office is located on Station Approach.
• The ticket office is 27m (29yd 1ft) from the Station Approach entrance.
• The train companies operating from within this station are Great Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Great Western Railway.
• There is not a taxi rank at the station.
• Not all key concourse shops and services have level access.
• There are 5 platform(s) in the station.
• The platform(s) which has/have level access is / are 4.
• The platform(s) accessed by steps only is / are 3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 4.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1,3,4 & 5.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • The station has 5 platforms, but only platforms 3 and 4 are used the majority of the time.
  • There is no taxi rank, but two mini taxi offices are located next to the ticket office.

You are on Footbridge. Skip to the next section.

Footbridge

• This footbridge spans platforms 3 & 4. There are 15+ medium well marked steps (with landing) and handrails on both sides.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial, Braille and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 43m (47yd 1in) from the Station Approach entrance.
  • This accessible toilet is located next to the ticket office.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 110cm (3ft 7in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 160cm x 245cm (5ft 3in x 8ft).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located next to the ticket office.
  • The female toilet(s) is/are approximately 38m (41yd 1ft) from the Station Approach entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located next to the ticket office.
  • The male toilet(s) is/are approximately 40m (43yd 2ft) from the Station Approach entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.