You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a hotel and spa facility with sauna.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is West Drayton.
• The nearest underground station is Uxbridge.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the hotel.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 270cm x 460cm (8ft 10in x 15ft 1in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the accessible entrance.
  • The furthest Blue Badge bay is 7m (7yd 1ft) from the accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are single.
• The width of the door opening is 91cm (2ft 12in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the right going up.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The intercom is in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) automatically (towards you).

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• Second set of doors View
  • The automatic doors are push pad activated.
  • The door(s) is / are single.
  • The width of the door opening is 98cm (3ft 3in).
• Comments View
  • A hotel keycard is required to access this entrance.

You are on Level Change (Accessible Entrance). Skip to the next section.

Level Change (Accessible Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the left going up.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 8m (8yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played in the bar.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There are intercom assistance points located in the stairwells.
  • These have a hearing loop system and are 105cm in height.
  • These are shown in photograph 8.

You are on Eating and Drinking (Bar). Skip to the next section.

Eating and Drinking (Bar)

• The following information is for the bar.
• The bar is located beyond the reception desk.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 15m (16yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 46cm (1ft 6in).
• The distance between the floor and the highest table is 74cm (2ft 5in).
• There is ample room for a wheelchair user to manoeuvre.
• Drinking straws are available.
• Children are welcomed in the bar area.

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• Comments View
  • There is a patio area with seating adjacent to the bar.
  • There is a small threshold to overcome tho access the patio area.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.
• The restaurant is located to the right as you approach the reception desk.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 16m (17yd 1ft) from the main entrance.
• The standard height for tables is 75cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Level Change (Restaurant to Lift). Skip to the next section.

Level Change (Restaurant to Lift)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the rear of the restaurant.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 115cm (3ft 9in).

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • There is a similar staircase next to the lift by the alternative entrance.

You are on Lift (Main Entrance). Skip to the next section.

Lift (Main Entrance)

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3.
• The lift is approximately 8m (8yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 120cm x 140cm (3ft 11in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Accessible Entrance). Skip to the next section.

Lift (Accessible Entrance)

• There is a lift for public use.
• The lift is located ahead of you as enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4.
• The lift is approximately 10m (10yd 2ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 3 star.
  • There are 76 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 70 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 6 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 20m (21yd 2ft) from the main entrance lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 110.
  • The width of the door is 90cm.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 45cm (1ft 6in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • It is tied up and out of reach(higher than 10cm (4") from floor).
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 82cm (2ft 8in).
  • The door opens outwards.
  • The door weight is light.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 240cm x 275cm (7ft 10in x 9ft).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 67cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • The toilet seat is 45cm (1ft 6in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 75cm (2ft 6in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is not a functional emergency alarm available in the ensuite.
  • It is out of reach(higher than 10cm (4") from floor).
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • The shower seat is flip-down.
  • The flip down or fixed seat height is 48cm (1ft 7in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is medium.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is medium.
  • The colour contrast between the external ensuite door and wall is medium.
  • Lighting levels are medium.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is high.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The colour contrast between the dropdown rails and wall is medium.
  • The colour contrast between the grab rails and wall is medium.
  • Lighting levels are medium.
• Auxiliary Aids - General View
  • Some rooms have no auxiliary aids for people with sensory impairments.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 6.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
• Comments View
  • The beds can be turned 90 degrees to enable access to the bathroom.

You are on Outside Access (Lancaster Spa Entrance). Skip to the next section.

Outside Access (Lancaster Spa Entrance)

• This information is for the entrance located in the bar area.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 80cm (2ft 7in).

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• Comments View
  • A member of staff is required to access this entrance.

You are on Lancaster Spa. Skip to the next section.

Lancaster Spa

• The spa is located off the bar area.
• There is a jacuzzi and a sauna. Also a steam room and a plunge pool
• There are female and male accessible changing rooms available.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing room is located in the male changing room.
• There is an identical facility in the female changing room.
• The facility is 20m (21yd 2ft) from the main entrance.
• The door opens inwards.
• The width of the door is 81cm (2ft 8in).
• There is no lock for the facility door.
• The dimensions of the accessible changing room are 300cm x 260cm (9ft 10in x 8ft 6in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 74cm (2ft 5in).
• There is a dropdown rail on the transfer side.
• There is not a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 47cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 73cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is not fully functional.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is a locker within the accessible changing room.
• The locker is within reach for a wheelchair user.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head and a flip down seat.
• The height of the seat is 48cm (1ft 7in).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • This accessible toilet is located on the left as you enter through the main entrance.
  • The accessible toilet is located immediately beyond the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 135cm x 196cm (4ft 5in x 6ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 64cm (2ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is an intercom alarm system in this cubicle.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • There are two accessible toilets located next to each other here.
  • These toilets are signed as being both accessible and standard facilities.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.