Access Guide
COVID-19 Information
- There are separate doors for entering and exiting.
- There is a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are free standing.
- Hand sanitisers are available inside the venue.
- There is not a limited number of people allowed inside.
- There is not a one-way system throughout.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at desks/counters.
- Toilets are available.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is West Drayton.
- The nearest underground station is Uxbridge.
Opening Times
- Monday 06:00 - 23:00.
- Tuesday 06:00 - 23:00.
- Wednesday 06:00 - 23:00.
- Thursday 06:00 - 23:00.
- Friday 06:00 - 23:00.
- Saturday 06:00 - 23:00.
- Sunday 10:00 - 16:00.
Parking (Underground)
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located underground.
- The car park type is underground.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
- The nearest designated bay is 59m (64yd 1ft) from the main entrance.
- The furthest designated bay is 67m (73yd 10in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
- The maximum height is 215cm (7ft 1in).
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
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Comments
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- There are 3 parent and child parking spaces in the underground car park.
Level Change (Underground Car Park)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- The ramp does have handrails.
- The handrails are on the right going up.
Parking (Open Air)
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
View
- The car park is located at the rear of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
- The nearest designated bay is 65m (71yd 3in) from the main entrance.
- The furthest designated bay is 75m (82yd 1in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
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Comments
View
- There are 4 parent and child parking spaces in the open air car park.
Level Change (Open Air Car Park)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope is moderate.
Outside Access (Main Entrance)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 175cm (5ft 9in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the right as you face the entrance.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the right going up.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Counter (Customer Service)
- The counter is 11m (12yd 1in) from the main entrance.
- There is level access to the counter from the entrance.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 98cm (3ft 3in).
- There is not a lowered section.
- The height of the counter is medium height (77cm - 109cm).
- There is not a hearing assistance system.
- Lighting levels are bright.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Accessible Toilet
- There is not an/are not accessible toilet(s) within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- Home visits / services are not available.