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Brentford and Chiswick Citizens Advice Bureau

C/O Chiswick Town Hall, Heathfield Terrace, Chiswick, London, W4 4JN

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Chiswick.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Gunnersbury.
  • The nearest underground station is Chiswick Park.
  • Comments View
    • The Citizens Advice Bureau is located on the ground floor at the rear of Chiswick Town Hall.

Opening Times (Drop In)

  • Monday 10:00 - 12:00.
  • Tuesday Closed.
  • Wednesday 10:00 - 12:00.
  • Thursday 10:00 - 12:00.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 500cm x 500cm (16ft 5in x 16ft 5in).
  • The nearest designated bay is 9m (29ft 6in) from the main entrance.
  • The furthest designated bay is 18m (20yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the rear of the Town Hall.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 85cm (2ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 75cm (2ft 6in) wide.
  • Comments View
    • This is also the accessible entrance for Chiswick Town Hall.
    • The 2nd door is directly to the left as you enter the 1st.
    • .

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left of the entrance as you face it.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 82cm (2ft 8in).
  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • The ramp overcomes the steps mentioned and has handrails on both sides.

Reception

  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • Lighting levels are medium.
  • Comments View
    • The doors leading to reception and the consultation rooms are 71 cm wide.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • There is an adapted toilet available in the main part of Chiswick Town Hall.
    • Please see the separate guide for Chiswick Town Hall for more details.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.
  • Children are welcomed at the venue.