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Brentford and Chiswick Citizens Advice Bureau

C/O Chiswick Town Hall, Heathfield Terrace, Chiswick, London, W4 4JN

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Gunnersbury.
  • The nearest underground station is Chiswick Park.
  • Comments View
    • The Citizens Advice Bureau is located on the ground floor at the rear of Chiswick Town Hall.

Opening Times (Drop In)

  • Monday 10:00 - 12:00.
  • Tuesday Closed.
  • Wednesday 10:00 - 12:00.
  • Thursday Closed.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • Tuesday and Thursday are by pre-booked appointment only.
    • Early closure can occur if the service reaches capacity.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located in front of the accessible entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 226cm x 490cm (7ft 5in x 16ft 1in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the Accessible Entrance.
    • The furthest Blue Badge bay is 9m (9yd 2ft) from the Accessible Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The car park at the rear is for staff and Blue Badge holders only during the day, but can be used by people using the hall for private functions in the evenings and at weekends.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • There is ramped/sloped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 80cm (2ft 7in).
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are permanently held open.
    • The door(s) is/are single width.
    • The width of the door opening is 77cm.
    • The door(s) open(s) towards you (pull).
  • Ramp/Slope View
    • The ramp/slope is located to the left of the Accessible Entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 82cm (2ft 8in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the Accessible Entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There is a slightly sunken door mat as you enter the Accessible Entrance, which drops 2cm into the floor.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue, on Heathfield Terrace.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 134cm (4ft 5in).
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 138cm.
  • Step(s) View
    • The step(s) is/are located at the front of the building.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not welcomed in public parts of the venue.
  • The lighting levels are moderate to good.

Entrance (Citizens Advice Bureau)

  • This information is for the entrance located ahead and to the left as you enter via the Accessible Entrance.
  • Entrance View
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 84cm.

Toilet with Adaptations (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Accessible Entrance.
    • This accessible toilet is located ahead and to the left as you enter via the Accessible Entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 382cm x 205cm (12ft 6in x 6ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 307cm (10ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a low colour contrast between the external door and wall.
    • There is a medium colour contrast between the internal door and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are varied.

Consultation Room

  • There is level access to the Consultation Rooms.
  • There are 5 rooms in total.
  • Rooms 1 & 2 are through two sets of doors at the end of the main corridor, whilst Rooms 3, 4 & 5 are through the Citizens Advice Entrance and immediately to the left.
  • Room 5 can be accessed directly from the main corridor by a ramp for those with specific accessibility requirements.
  • All rooms are accessible by doors that open away from you.
  • These are all 84cm wide and may be hard to open.
  • They are manual doors that are single width.
  • Assistance can be provided to those who need help opening doors.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.