Skip to main content
The new name for DisabledGo

Search for accessible places to go

Brentford and Chiswick Citizens Advice Bureau

C/O Chiswick Town Hall, Heathfield Terrace, Chiswick, London, W4 4JN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Chiswick.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Gunnersbury.
  • The nearest underground station is Chiswick Park.
  • Comments View
    • The Citizens Advice Bureau is located on the ground floor at the rear of Chiswick Town Hall.

Opening Times (Drop In)

  • Monday 10:00 - 12:00.
  • Tuesday Closed.
  • Wednesday 10:00 - 12:00.
  • Thursday 10:00 - 12:00.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 500cm x 500cm (16ft 5in x 16ft 5in).
    • The nearest designated bay is 9m (29ft 6in) from the main entrance.
    • The furthest designated bay is 18m (20yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The car park at the rear is for Blue Badge holders and Town Hall staff only.
    • There is a public car park at the front of the Town Hall.

Outside Access (Main Entrance)

  • This information is for the entrance located at the rear of the Town Hall.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 85cm (2ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 75cm (2ft 6in) wide.
  • Comments View
    • This is also the accessible entrance for Chiswick Town Hall.
    • The 2nd door is directly to the left as you enter the 1st.
    • .

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left of the entrance as you face it.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 82cm (2ft 8in).
  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • The ramp overcomes the steps mentioned and has handrails on both sides.

Reception

  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • Lighting levels are medium.
  • Comments View
    • The doors leading to reception and the consultation rooms are 71 cm wide.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • There is an adapted toilet available in the main part of Chiswick Town Hall.
    • Please see the separate guide for Chiswick Town Hall for more details.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.
  • Children are welcomed at the venue.