Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Chiswick.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Gunnersbury.
- The nearest underground station is Chiswick Park.
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Comments
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- The Citizens Advice Bureau is located on the ground floor at the rear of Chiswick Town Hall.
Opening Times (Drop In)
- Monday 10:00 - 12:00.
- Tuesday Closed.
- Wednesday 10:00 - 12:00.
- Thursday 10:00 - 12:00.
- Friday Closed.
- Saturday Closed.
- Sunday Closed.
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Comments
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- Tuesday and Fridays are by pre-booked appointment only.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 500cm x 500cm (16ft 5in x 16ft 5in).
- The nearest designated bay is 9m (29ft 6in) from the main entrance.
- The furthest designated bay is 18m (20yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The car park at the rear is for Blue Badge holders and Town Hall staff only.
- There is a public car park at the front of the Town Hall.
Outside Access (Main Entrance)
- This information is for the entrance located at the rear of the Town Hall.
- There is not level access into the venue.
- The bell is not in a suitable position to allow wheelchair users to gain access.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 85cm (2ft 9in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 75cm (2ft 6in) wide.
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Comments
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- This is also the accessible entrance for Chiswick Town Hall.
- The 2nd door is directly to the left as you enter the 1st.
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Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left of the entrance as you face it.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 82cm (2ft 8in).
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 2 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- The ramp overcomes the steps mentioned and has handrails on both sides.
Reception
- The reception desk is 6m (19ft 8in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are not allowed in public parts of the venue.
- Lighting levels are medium.
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Comments
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- The doors leading to reception and the consultation rooms are 71 cm wide.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
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Comments
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- There is an adapted toilet available in the main part of Chiswick Town Hall.
- Please see the separate guide for Chiswick Town Hall for more details.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Comments
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- There are standard toilets available in the main part of Chiswick Town Hall.
- Please see the separate guide for Chiswick Town Hall for more details.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- This service can be requested.
- Staff are not Text Relay aware.
- Children are welcomed at the venue.