You are on Introduction. Skip to the next section.

Introduction

• The opening times vary depending on train times.
• The assisted travel telephone number is 0800 52 82 100.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Brentford.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Platform 1). Skip to the next section.

Parking (Platform 1)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park is at the side of the venue.
• The car park type is open air/surface.
• There are 2 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 325cm x 480cm (10ft 8in x 15ft 9in).
• The nearest designated bay is 22m (24yd) from the Platform 1 entrance.
• The furthest designated bay is 24m (26yd) from the Platform 1 entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are uneven surfaces.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The dropped kerb does not have tactile paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Parking (Plaftorm 2). Skip to the next section.

Parking (Plaftorm 2)

• The venue does have its own car park.
• Parking is not free for all users.
• The car park is at the side of the venue.
• The car park type is open air/surface.
• There are 0 designated parking bay(s) within the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The dropped kerb does not have tactile paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

• This information is for the entrance located on Platform 1.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 267cm (8ft 9in) wide.

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

• This information is for the entrance located on Platform 2.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 189cm (6ft 2in) wide.

You are on Level Change (Platform 2 Entrance). Skip to the next section.

Level Change (Platform 2 Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located before and after the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

• This information is for the entrance located on Platform 2.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 146cm (4ft 9in) wide.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 2m (6ft 7in) from the ticket office entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Opening Times View
  • Monday 06:30 - 10:30.
  • Tuesday 06:30 - 10:30.
  • Wednesday 06:30 - 10:30.
  • Thursday 06:30 - 10:30.
  • Friday 06:30 - 10:30.
  • Saturday Closed.
  • Sunday Closed.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Other Floors (Bridge). Skip to the next section.

Other Floors (Bridge)

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• Steps View
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.

You are on Lift. Skip to the next section.

Lift

• At the time of survey, the lift was out of service.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 10:30 til last train.
• There is a ticket office.
• The ticket office is located on Platform 2.
• The ticket office is 12m (13yd) from the Platform 2 entrance.
• The train companies operating from within this station are South West Trains.
• Shops and services within the station include Nicks Coffee Shop.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-2.
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which has/have level access is / are 2.
• The platform(s) accessed by ramp / slope is / are 1.
• Accessible toilets are 3m (9ft 10in) from the ticket office entrance.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 3m (3yd 10in) from the ticket office entrance.
  • This accessible toilet is located in the ticket office.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 190cm x 219cm (6ft 3in x 7ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 144cm (4ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • The accessible toilet is only open when the ticket office is open.
  • Baby change facilities are located within the venue.
  • The baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the ticket office.
  • The female and male toilets are 6m (19ft 8in) from the ticket office entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are bright.
• Comments View
  • The standard toilets are only open when the ticket office is open.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There are steps to access this area / service.
• The steps are located leading up to the standard toilets.
• There is / are 3 step(s) to the area / service.
• Lighting levels at the steps are bright.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.

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• Comments View
  • Braille, audio, tactile and large print documents can be requested by contacting the South West Trains Assisted Travel team. .