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Brentford Station

Station Approach, Brentford, Greater London, TW8 8DT

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Brentford.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Assisted Travel Information

  • To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December.
  • Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
  • National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
  • Text Relay service 18001 0800 52 82 100. To use this service, simply add 18001 before the number, or download the app.
  • A relay assistant will type back anything the hearing person says at the other end of the call.

Parking (Platform 1)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on Station Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 325cm x 480cm (10ft 8in x 15ft 9in).
    • The nearest Blue Badge bay is 22m (24yd 2in) from the Platform 1 Entrance.
    • The furthest Blue Badge bay is 24m (26yd 9in) from the Platform 1 Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Parking (Platform 2)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The parking is payable via an app called RingGo or via telephone. Telephone: - 0203 046 0010, reference location 2038.
    • The car park is located in the station carpark off Sidney Gardens, next to Platform 2.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 285cm x 460cm (9ft 4in x 15ft 1in).
    • The nearest Blue Badge bay is 3m (3yd 10in) from the Platform 2 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Platform 1 Entrance)

  • Entrance View
    • This information is for the entrance located off Station Road.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 267cm.

Outside Access (Platform 2 Entrance)

  • Entrance View
    • This information is for the entrance located on Platform 2 off the station car park.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 174cm.
  • Ramp/Slope View
    • The ramp/slope is located before and after the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • There is an identical entrance to the right of the one described above.

Outside Access (Boston Manor Road to Footbridge and lift)

  • Entrance View
    • This information is for the entrance located off Boston Manor Road.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 300cm.
  • Ramp/Slope View
    • The ramp/slope is located before and after the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • This entrance has a gutter which runs through the middle (photograph 5 and 6).

Outside Access (Ticket Office Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of building closest to Platform 2.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 149cm.
  • Comments View
    • There is a second identical door located to the right of the one described above.

Reception (Ticket Office)

  • The desk/counter is 2m (2yd 7in) from the Ticket Office Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/12/2021.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There is seating available in the ticket office.
    • The seating is fixed, bench seating.
    • The seating has armrests on both ends.

Level Change (Footbridge)

  • There is a/are step(s) located between Platforms 1 and 2.
  • The step(s) is/are used to access Platforms 1 and 2.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • Photographs 1 and 2 show the stairs leading from Platform 2 to the footbridge.
    • Photograph 3 show the footbridge.
    • Photographs 4 show the stairs leading from Platform 1 to the footbridge.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located on Platform 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform 1 and way out.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 9m (9yd 2ft) from the Platform 1 Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 185cm x 140cm (6ft 1in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Lift (Platform 2)

  • There is a lift for public use.
  • The lift is located on Platform 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform 2 and way out.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 2m (2yd 7in) from the Platform 2 Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 188cm x 148cm (6ft 2in x 4ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 10:30 a.m. to 6:30 a.m.
  • There is a ticket office.
  • The ticket office is located on Platform 2.
  • The ticket office is 12m (13yd 4in) from the Platform 2 entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There are self-service ticket machines available on both platforms as shown in photographs 5 and 6.
    • Help Points with hearing loops and access ramps are available on the station platforms (photographs 7 and 8).

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 3m (3yd 10in) from the Ticket Office Entrance.
    • This accessible toilet is located in the Ticket Office.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 190cm x 219cm (6ft 3in x 7ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 135cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • The Accessible Toilet is only open when the Ticket Office is open.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up to the Standard Toilets.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • Braille, audio, tactile and large print documents can be requested by contacting the South Western Railway customer service team on 0345 6000 650.