You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Brentford.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December.
• Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
• National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
• Text Relay service 18001 0800 52 82 100. To use this service, simply add 18001 before the number, or download the app.
• A relay assistant will type back anything the hearing person says at the other end of the call.

You are on Parking (Platform 1). Skip to the next section.

Parking (Platform 1)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Station Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 325cm x 480cm (10ft 8in x 15ft 9in).
  • The nearest Blue Badge bay is 22m (24yd 2in) from the Platform 1 Entrance.
  • The furthest Blue Badge bay is 24m (26yd 9in) from the Platform 1 Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Platform 2). Skip to the next section.

Parking (Platform 2)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The parking is payable via an app called RingGo or via telephone. Telephone: - 0203 046 0010, reference location 2038.
  • The car park is located in the station carpark off Sidney Gardens, next to Platform 2.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 285cm x 460cm (9ft 4in x 15ft 1in).
  • The nearest Blue Badge bay is 3m (3yd 10in) from the Platform 2 entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

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• Entrance View
  • This information is for the entrance located off Station Road.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 267cm.

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

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• Entrance View
  • This information is for the entrance located on Platform 2 off the station car park.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 174cm.
• Ramp/Slope View
  • The ramp/slope is located before and after the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • There is an identical entrance to the right of the one described above.

You are on Outside Access (Boston Manor Road to Footbridge and lift). Skip to the next section.

Outside Access (Boston Manor Road to Footbridge and lift)

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• Entrance View
  • This information is for the entrance located off Boston Manor Road.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 300cm.
• Ramp/Slope View
  • The ramp/slope is located before and after the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • This entrance has a gutter which runs through the middle (photograph 5 and 6).

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of building closest to Platform 2.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 149cm.
• Comments View
  • There is a second identical door located to the right of the one described above.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 2m (2yd 7in) from the Ticket Office Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 14/12/2021.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There is seating available in the ticket office.
  • The seating is fixed, bench seating.
  • The seating has armrests on both ends.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) located between Platforms 1 and 2.
• The step(s) is/are used to access Platforms 1 and 2.
• There is/are 15+ step(s).
• The step(s) is/are clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 13cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.

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• Comments View
  • Photographs 1 and 2 show the stairs leading from Platform 2 to the footbridge.
  • Photograph 3 show the footbridge.
  • Photographs 4 show the stairs leading from Platform 1 to the footbridge.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located on Platform 1.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 1 and way out.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 9m (9yd 2ft) from the Platform 1 Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 185cm x 140cm (6ft 1in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Platform 2). Skip to the next section.

Lift (Platform 2)

• There is a lift for public use.
• The lift is located on Platform 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 2 and way out.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 2m (2yd 7in) from the Platform 2 Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 140cm (4ft 7in).
• The dimensions of the lift are 188cm x 148cm (6ft 2in x 4ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 10:30 a.m. to 6:30 a.m.
• There is a ticket office.
• The ticket office is located on Platform 2.
• The ticket office is 12m (13yd 4in) from the Platform 2 entrance.
• The train companies operating from within this station are South Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• There is not a taxi rank at the station.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There are self-service ticket machines available on both platforms as shown in photographs 5 and 6.
  • Help Points with hearing loops and access ramps are available on the station platforms (photographs 7 and 8).

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 3m (3yd 10in) from the Ticket Office Entrance.
  • This accessible toilet is located in the Ticket Office.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 190cm x 219cm (6ft 3in x 7ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 135cm (4ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).
• Comments View
  • The Accessible Toilet is only open when the Ticket Office is open.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the Ticket Office.
  • The female and male toilets are approximately 6m (6yd 1ft) from the Ticket Office Entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • The standard toilets are only open when the Ticket Office is open.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading up to the Standard Toilets.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • Braille, audio, tactile and large print documents can be requested by contacting the South Western Railway customer service team on 0345 6000 650.