Access Guide
Introduction
- The opening times vary depending on train times.
- The assisted travel telephone number is 0800 52 82 100.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Brentford.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Parking (Platform 1)
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is at the side of the venue.
- The car park type is open air/surface.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 325cm x 480cm (10ft 8in x 15ft 9in).
- The nearest designated bay is 22m (24yd) from the Platform 1 entrance.
- The furthest designated bay is 24m (26yd) from the Platform 1 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Parking (Plaftorm 2)
- The venue does have its own car park.
- Parking is not free for all users.
- The car park is at the side of the venue.
- The car park type is open air/surface.
- There are 0 designated parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Platform 1 Entrance)
- This information is for the entrance located on Platform 1.
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 267cm (8ft 9in) wide.
Outside Access (Platform 2 Entrance)
- This information is for the entrance located on Platform 2.
- There is not level access into the venue.
- The main doors open (no doors).
- The door opening is 189cm (6ft 2in) wide.
Level Change (Platform 2 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located before and after the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
Outside Access (Ticket Office Entrance)
- This information is for the entrance located on Platform 2.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 146cm (4ft 9in) wide.
Reception (Ticket Office)
- The reception desk is 2m (6ft 7in) from the ticket office entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk does not have a lowered section.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
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Opening Times
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- Monday 06:30 - 10:30.
- Tuesday 06:30 - 10:30.
- Wednesday 06:30 - 10:30.
- Thursday 06:30 - 10:30.
- Friday 06:30 - 10:30.
- Saturday Closed.
- Sunday Closed.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are bright.
- Customers cannot charge scooters or wheelchairs at the venue.
Other Floors (Bridge)
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Steps
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- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
Lift
- At the time of survey, the lift was out of service.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 10:30 til last train.
- There is a ticket office.
- The ticket office is located on Platform 2.
- The ticket office is 12m (13yd) from the Platform 2 entrance.
- The train companies operating from within this station are South West Trains.
- Shops and services within the station include Nicks Coffee Shop.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1-2.
- Accessible toilets are located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 2.
- The platform(s) accessed by ramp / slope is / are 1.
- Accessible toilets are 3m (9ft 10in) from the ticket office entrance.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the ticket office entrance.
- This accessible toilet is located in the ticket office.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 190cm x 219cm (6ft 3in x 7ft 2in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 144cm (4ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- The accessible toilet is only open when the ticket office is open.
- Baby change facilities are located within the venue.
- The baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
- Inside the venue, there is level access to the baby change facility.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located in the ticket office.
- The female and male toilets are 6m (19ft 8in) from the ticket office entrance.
- Inside the venue, there is not level access to the female and male toilet.
- Lighting levels are bright.
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Comments
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- The standard toilets are only open when the ticket office is open.
Level Change (Standard Toilets)
- There are steps to access this area / service.
- The steps are located leading up to the standard toilets.
- There is / are 3 step(s) to the area / service.
- Lighting levels at the steps are bright.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.
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Comments
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- Braille, audio, tactile and large print documents can be requested by contacting the South West Trains Assisted Travel team. .