Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Brentford.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Assisted Travel Information
- To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December.
- Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
- National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
- Text Relay service 18001 0800 52 82 100. To use this service, simply add 18001 before the number, or download the app.
- A relay assistant will type back anything the hearing person says at the other end of the call.
Parking (Platform 1)
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located on Station Road.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 325cm x 480cm (10ft 8in x 15ft 9in).
- The nearest Blue Badge bay is 22m (24yd 2in) from the Platform 1 Entrance.
- The furthest Blue Badge bay is 24m (26yd 9in) from the Platform 1 Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
Drop-off Point
View
- There is not a designated drop off point.
Parking (Platform 2)
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The parking is payable via an app called RingGo or via telephone. Telephone: - 0203 046 0010, reference location 2038.
- The car park is located in the station carpark off Sidney Gardens, next to Platform 2.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 285cm x 460cm (9ft 4in x 15ft 1in).
- The nearest Blue Badge bay is 3m (3yd 10in) from the Platform 2 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
Drop-off Point
View
- There is not a designated drop off point.
Outside Access (Platform 1 Entrance)
-
Entrance
View
- This information is for the entrance located off Station Road.
- There is step-free access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 267cm.
Outside Access (Platform 2 Entrance)
-
Entrance
View
- This information is for the entrance located on Platform 2 off the station car park.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 174cm.
-
Ramp/Slope
View
- The ramp/slope is located before and after the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
-
Comments
View
- There is an identical entrance to the right of the one described above.
Outside Access (Boston Manor Road to Footbridge and lift)
-
Entrance
View
- This information is for the entrance located off Boston Manor Road.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 300cm.
-
Ramp/Slope
View
- The ramp/slope is located before and after the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
-
Comments
View
- This entrance has a gutter which runs through the middle (photograph 5 and 6).
Outside Access (Ticket Office Entrance)
-
Entrance
View
- This information is for the entrance located at the rear of building closest to Platform 2.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 149cm.
-
Comments
View
- There is a second identical door located to the right of the one described above.
Reception (Ticket Office)
- The desk/counter is 2m (2yd 7in) from the Ticket Office Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 14/12/2021.
- The hearing assistance system was working at the time of testing.
-
Comments
View
- There is seating available in the ticket office.
- The seating is fixed, bench seating.
- The seating has armrests on both ends.
Level Change (Footbridge)
- There is a/are step(s) located between Platforms 1 and 2.
- The step(s) is/are used to access Platforms 1 and 2.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 13cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
-
Comments
View
- Photographs 1 and 2 show the stairs leading from Platform 2 to the footbridge.
- Photograph 3 show the footbridge.
- Photographs 4 show the stairs leading from Platform 1 to the footbridge.
Lift (Platform 1)
- There is a lift for public use.
- The lift is located on Platform 1.
- The lift is a standard lift.
- The floors which are accessible by this lift are Platform 1 and way out.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 9m (9yd 2ft) from the Platform 1 Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 108cm (3ft 7in).
- The dimensions of the lift are 185cm x 140cm (6ft 1in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Lift (Platform 2)
- There is a lift for public use.
- The lift is located on Platform 2.
- The lift is a standard lift.
- The floors which are accessible by this lift are Platform 2 and way out.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 2m (2yd 7in) from the Platform 2 Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 140cm (4ft 7in).
- The dimensions of the lift are 188cm x 148cm (6ft 2in x 4ft 10in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 10:30 a.m. to 6:30 a.m.
- There is a ticket office.
- The ticket office is located on Platform 2.
- The ticket office is 12m (13yd 4in) from the Platform 2 entrance.
- The train companies operating from within this station are South Western Railway.
- The train companies that operate within this station include:.
- Please click here for access information for South Western Railway.
- There is not a taxi rank at the station.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
-
Additional Station Information
View
- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is not a wheelchair available to borrow.
-
Comments
View
- There are self-service ticket machines available on both platforms as shown in photographs 5 and 6.
- Help Points with hearing loops and access ramps are available on the station platforms (photographs 7 and 8).
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
-
Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 3m (3yd 10in) from the Ticket Office Entrance.
- This accessible toilet is located in the Ticket Office.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 190cm x 219cm (6ft 3in x 7ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 135cm (4ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are waste paper pedal bin disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
-
Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the Accessible Toilet.
- The height of the baby change table once extended is 88cm (2ft 11in).
-
Comments
View
- The Accessible Toilet is only open when the Ticket Office is open.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located in the Ticket Office.
- The female and male toilets are approximately 6m (6yd 1ft) from the Ticket Office Entrance.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
-
Comments
View
- The standard toilets are only open when the Ticket Office is open.
Level Change (Standard Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading up to the Standard Toilets.
- There is/are 3 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up the step(s).
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
-
Comments
View
- Braille, audio, tactile and large print documents can be requested by contacting the South Western Railway customer service team on 0345 6000 650.