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Chiswick Station

Burlington Lane, Chiswick, London, W4 3HB

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Access Guide

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Introduction

  • The Assisted Travel helpline is 0800 52 82 100.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Chiswick.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Gunnersbury.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is open air/surface.
    • The car park is next to platform 1.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 400cm (12ft 2in x 13ft 1in).
    • The nearest designated bay is 17m (19yd) from the platform 1 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Ticket Office Entrance)

  • This information is for the entrance located on Burlington Lane.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 120cm (3ft 11in) wide.
  • Comments View
    • There are similar doors on the far side of ticket office, leading directly onto platform 1, shown in photograph 2.

Level Change (Ticket Office Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located either side of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 100cm (3ft 3in).

Reception (Ticket Office)

  • The reception desk is 2m (6ft 7in) from the ticket office entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Opening Times View
    • Monday 06:00 - 10:00.
    • Tuesday 06:00 - 10:00.
    • Wednesday 06:00 - 10:00.
    • Thursday 06:00 - 10:00.
    • Friday 06:00 - 10:00.
    • Saturday Closed.
    • Sunday Closed.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located on Burlington Lane.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 148cm (4ft 10in) wide.

Level Change (Platform 1 Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Outside Access (Platform 2 Accessible Entrance)

  • This entrance gives access to platforms 2.
  • This information is for the entrance located on Station Approach.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 123cm (4ft 0in) wide.

Level Change (Platform 2 Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just inside the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The width of the ramp or slope is 122cm (4ft 0in).

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Train Station

  • The station is staffed.
  • The station is not staffed between 10.30 - 06.30.
  • There is a ticket office.
  • The ticket office is located on platform 1.
  • The train companies operating from within this station are Southwest Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located on Burlington Lane.
  • The taxi rank is 20m (22yd) from the platform 1 entrance.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1-2.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Other View
    • The services on the floors which are not accessible are the footbridge linking the platforms.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • Documents can also be provided in audio and tactile formats on request.