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Chiswick Station

Burlington Lane, Chiswick, London, W4 3HB

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Access Guide

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Assisted Travel Information

  • To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December:
  • Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
  • National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
  • Text Relay service 18001 0800 52 82 100. To use this service, simply add 18001 before the number, or download the app.
  • A relay assistant will type back anything the hearing person says at the other end of the call.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The parking is payable via an app called RingGo or via telephone. Telephone: - 0125 680 2804, reference location 77505.
    • The car park is located in the Station Car Park off Burlington Lane.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 240cm x 400cm (7ft 10in x 13ft 1in).
    • The nearest Blue Badge bay is 17m (18yd 1ft) from the Platform 1 Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Ticket Office Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building off Burlington Lane.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the building.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 174cm (5ft 9in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the right as you face the building.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • The lower handrail on the stairs is 67cm from stair pitch line.
    • The ticket office has a second set of doors which leads out to Platform 1 (photographs 9 and 10).
    • This door opens automatically outwards and is activated by push pad.
    • The exit push pad is at 92cm height from the ground.
    • The width of this door is 112cm.
    • There is a small lip on the threshold of this entrance.

Reception (Ticket Office)

  • The desk/counter is 2m (2yd 7in) from the Ticket Office Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/12/2021.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There are chairs without armrest in the waiting area of the ticket office.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located off Burlington Lane to the right of the Ticket Office.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 148cm (4ft 10in).

Outside Access (Platform 2 - from Station Approach - Accessible entrance)

  • Entrance View
    • This information is for the entrance located on Station Approach to the left of the stepped entrance.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 120cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you enter.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The width of the ramp/slope is 116cm (3ft 10in).

Outside Access (Platform 2 from Station Approach - Stepped Access)

  • Entrance View
    • This information is for the entrance located on Station Approach to the right of the accessible entrance.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 180cm.
  • Step(s) View
    • The step(s) is/are located to the right as you enter.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The stairs to the right provide access to Platform 2.
    • The stairs to the left provide access to the footbridge leading to Platform 1 (photograph 5 and 6).

Level Change (Footbridge - Platform 1 to Platform 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the footbridge linking both platforms.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 2 and 3 show the stairs leading from platform 1 to the footbridge.
    • Photograph 4 show the footbridge.
    • Photographs 5 and 6 show the stairs leading from platform 2 to the footbridge.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 10.15 A.M. - 06.15 A.M.
  • There is a ticket office.
  • The ticket office is located on Platform 1.
  • The ticket office is 10m (10yd 2ft) from the entrance to Platform 1.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a Ticket Office and a Coffee Kiosk.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Help Points with hearing loops and access ramps are available on the station platforms (photographs 6 and 7).
    • There are two self-service ticket machines available on the left as you enter through the entrance to platform 1 (photograph 8).

Toilet with Adaptations

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • Documents can also be provided in audio and tactile formats on request.
    • If you require documents in any other format (for example large print or braille) please contact South Western Railway customer service team on
    • 0345 6000 650.