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Feltham Citizens Advice Bureau

Second Floor, The Centre, Feltham, Middlesex, TW13 4GU

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Feltham.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Feltham.

Opening Times (Drop In)

  • Monday Closed.
  • Tuesday 10:00 - 12:00.
  • Wednesday Closed.
  • Thursday 10:00 - 12:00.
  • Friday 10:00 - 12:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The venue is open for pre booked appointments Mondays and Wednesdays.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the side of the venue.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 366cm x 430cm (12ft 0in x 14ft 1in).
    • The nearest designated bay is 20m (22yd) from the car park entrance.
    • The furthest designated bay is 40m (44yd) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a dropped kerb / non stepped access from the car park to the venue.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Car Park Entrance)

  • This information is for the entrance located at the rear of The Centre.
  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Ground Floor Entrance)

  • This information is for the entrance located at the front of the building on the ground floor.
  • There is level access into the venue.
  • The main doors open automatically.
  • The door opening is 100cm (3ft 3in) wide.

Lift

  • There is a lift for public use.
  • The lift is located ground floor entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • The lift is 10m (32ft 10in) from ground floor entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 117cm x 230cm (3ft 10in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Outside Access (Citizens Advice Bureau Entrance)

  • This information is for the entrance located on the second floor of The Centre.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 80cm (2ft 7in) wide.

Reception

  • The reception desk is 1m (3ft 3in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Customers cannot charge scooters or wheelchairs at the venue.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.
  • Children are welcomed at the venue.