You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Hounslow.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Hounslow Central.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park is at the front of the venue.
• The car park type is open air/surface.
• There are 1 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 300cm x 430cm (9ft 10in x 14ft 1in).
• The nearest designated bay is 8m (26ft 3in) from the platform 1 entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are dropped kerbs.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The dropped kerb does have tactile paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 06:25 - 13:10..
• Tuesday 06:25 - 13:10..
• Wednesday 06:25 - 13:10..
• Thursday 06:25 - 13:10..
• Friday 06:25 - 13:10..
• Saturday 07:40 - 14:30..
• Sunday Closed.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

• This information is for the entrance located on Platform 1.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are permanently held open.
• The door opening is 180cm (5ft 11in) wide.

You are on Level Change (Platform 1 Entrance). Skip to the next section.

Level Change (Platform 1 Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located just after the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 201cm (6ft 7in) wide.

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

• This information is for the entrance located on Platform 1.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 106cm (3ft 6in) wide.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 2m (6ft 7in) from the ticket office entrance.
• There is level access to reception from the entrance.
• The reception desk is low height.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Train Station. Skip to the next section.

Train Station

• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on Platform 1.
• The ticket office is 2m (6ft 7in) from the Platform 1 entrance.
• The train companies operating from within this station are South West Trains.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which has/have level access is / are 2.
• The platform(s) accessed by ramp / slope is / are 1.

You are on Level Change (Bridge). Skip to the next section.

Level Change (Bridge)

• There are steps to access this area / service.
• There is / are 15+ step(s) to the area / service.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilet facilities within this venue.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.
• Staff are not Text Relay aware.

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• Comments View
  • Braille, audio, tactile and large print documents can be requested by contacting the South West Trains assisted travel team. .

You are on Introduction. Skip to the next section.

Introduction

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• Comments View
  • The opening times are dependent on train times.
  • The assisted travel phone number is is 0800 5282 100.