Access Guide
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Hounslow.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Hounslow Central.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 1 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 300cm x 430cm (9ft 10in x 14ft 1in).
- The nearest designated bay is 8m (26ft 3in) from the platform 1 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Opening Times (Ticket Office)
- Monday 06:25 - 13:10..
- Tuesday 06:25 - 13:10..
- Wednesday 06:25 - 13:10..
- Thursday 06:25 - 13:10..
- Friday 06:25 - 13:10..
- Saturday 07:40 - 14:30..
- Sunday Closed.
Outside Access (Platform 1 Entrance)
- This information is for the entrance located on Platform 1.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 180cm (5ft 11in) wide.
Level Change (Platform 1 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located just after the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Outside Access (Platform 2 Entrance)
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 201cm (6ft 7in) wide.
Outside Access (Ticket Office Entrance)
- This information is for the entrance located on Platform 1.
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 106cm (3ft 6in) wide.
Reception (Ticket Office)
- The reception desk is 2m (6ft 7in) from the ticket office entrance.
- There is level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are bright.
- Customers cannot charge scooters or wheelchairs at the venue.
Train Station
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located on Platform 1.
- The ticket office is 2m (6ft 7in) from the Platform 1 entrance.
- The train companies operating from within this station are South West Trains.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1-2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 2.
- The platform(s) accessed by ramp / slope is / are 1.
Level Change (Bridge)
- There are steps to access this area / service.
- There is / are 15+ step(s) to the area / service.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Accessible Toilet
- There are not accessible toilet facilities within this venue.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.
- Staff are not Text Relay aware.
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Comments
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- Braille, audio, tactile and large print documents can be requested by contacting the South West Trains assisted travel team. .
Introduction
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Comments
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- The opening times are dependent on train times.
- The assisted travel phone number is is 0800 5282 100.