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Hounslow Station

Whitton Road, Hounslow, Middlesex, TW3 2DQ

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Access Guide

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Assisted Travel Information

  • To make an Assisted Travel booking contact the Assisted Travel team 24 hours a day, every day (except 25 and 26 December). Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
  • National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
  • Text Relay service 0800 52 82 100. To use this service simply add 18001 before the number, or download the app. A relay assistant will type a response back.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Hounslow.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Hounslow Central.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The parking is payable via an app called RingGo or via telephone. The telephone number is 01256 802 804, reference location 2048.
    • The car park is located in the Station Car Park off Whitton Road, next to Platform 1.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 230cm x 480cm (7ft 7in x 15ft 9in).
    • The nearest Blue Badge bay is 8m (8yd 2ft) from the Platform 1 Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Opening Times (Ticket Office)

  • Monday 06:25 - 13:10.
  • Tuesday 06:25 - 13:10.
  • Wednesday 06:25 - 13:10.
  • Thursday 06:25 - 13:10.
  • Friday 06:25 - 13:10.
  • Saturday 07:40 - 14:30.
  • Sunday Closed.

Outside Access (Ticket Office Entrance)

  • This information is for the entrance located on Platform 1.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 106cm (3ft 6in).
  • Comments View
    • There is a self-service ticket machine available on the left as you face the entrance (photograph 4).

Outside Access (Platform 1 to the Ticket Office)

  • Entrance View
    • This information is for the entrance located at the rear of the Ticket Office from Platform 1.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 133cm.
  • Step(s) View
    • The step(s) is/are located immediately after the entrance door.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
  • Comments View
    • There are 6 steps initially from Platform 1 and then one further step in front of the automatic door into the Ticket Office.

Access Point (Platform 1 from Station Car Park)

  • Access Point View
    • This information is for the access point located to the left of the Ticket Office.
    • There is an information board/map at this access point.
    • There is ramped/sloped or stepped access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is permanently held open.
  • Ramp/Slope View
    • The ramp/slope is located to the left of the steps.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 148cm (4ft 10in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located before the gates.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Access Point (Platform 2 from Maswell Park Road)

  • Access Point View
    • This information is for the access point located by Platform 2 on Maswell Park Road.
    • There is an information board/map at this access point.
    • There is step-free access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is permanently held open.
    • There is a self-service ticket machine to the left of the entrance to Platform 2.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located from Platform 1 to Platform 2.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Reception (Ticket Office)

  • The desk/counter is 2m (2yd 7in) from the Ticket Office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 13/12/2021.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • The Coffee Box Café Kiosk is located to the right as you enter the Ticket Office. At the time of this survey the kiosk was closed.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 13:10 to 06:25.
  • There is a ticket office.
  • The ticket office is located on Platform 1.
  • The ticket office is 2m (2yd 7in) from the Platform 1 Entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a Ticket Office, a shared Accessible Toilet and Coffee Box Café.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 2.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the Ticket Office Main Entrance.
    • This accessible toilet is located opposite the ticket counter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 182cm x 256cm (5ft 12in x 8ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 104cm (3ft 5in).
    • There is no dropdown rail for the toilet.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • This toilet is also the Standard Toilet.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • If you require documents in any other format (for example large print or braille) please contact South Western Railway customer service team on
    • 0345 6000 650.