You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Feltham.
• The nearest underground station is Hatton Cross.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 17:00.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 17:00.
• Sunday 10:00 - 17:00.

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• Comments View
  • Last entry is at 16:00.
  • There are interactive and educational animal shows every day and during the holidays at the following times: 10.30, 12.30 and 15:30.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 280cm x 470cm (9ft 2in x 15ft 5in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 11m (12yd 1in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Gate). Skip to the next section.

Outside Access (Main Gate)

• This information is for the entrance located at the front of the venue.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are permanently held open.
• The width of the door opening is 100cm (3ft 3in).

You are on Reception (Kiosk). Skip to the next section.

Reception (Kiosk)

• The desk/counter is 1m (3ft 3in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• There is not a hearing assistance system.

You are on Inside Access (Farm Buildings). Skip to the next section.

Inside Access (Farm Buildings)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Outside Access (Farm Shop Entrance). Skip to the next section.

Outside Access (Farm Shop Entrance)

• This information is for the entrance located in the wet weather barn.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 87cm (2ft 10in).

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• Comments View
  • Customers can exit through the main entrance if necessary.

You are on Level Change (Farm Shop Entrance). Skip to the next section.

Level Change (Farm Shop Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 73cm (2ft 5in).

You are on Outside Access (Cafe Entrance). Skip to the next section.

Outside Access (Cafe Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are light.
• The width of the door opening is 82cm (2ft 8in).

You are on Level Change (Cafe Entrance). Skip to the next section.

Level Change (Cafe Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left and right as you face the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 140cm (4ft 7in).

You are on Eating and Drinking (Farm Cafe). Skip to the next section.

Eating and Drinking (Farm Cafe)

• The following information is for the cafe.
• The cafe is located to the left as you enter the main gates.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• All chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the cafe entrance.
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The cafe stops serving food and drinks 30 minutes before closing.

You are on Urban Farm. Skip to the next section.

Urban Farm

• The paths that leads around the farms animal pens are maily tarmac and 90-100cm in width.
• There are some easy to moderate slopes located throughout the farm which are all suitable for wheelchair users.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main gates.
  • This accessible toilet is located to the left as you enter the main gates.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is light.
  • The dimensions of the accessible toilet are 208cm x 247cm (6ft 10in x 8ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 134cm (4ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is not an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is not a mirror.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the accessible toilet door.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 120cm (3ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located opposite reception (kiosk).
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the main gate.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located opposite reception (kiosk).
  • The male toilet(s) is/are approximately 15m (16yd 1ft) from the main gate.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are bright.
• Access to Standard Female and Male Toilet(s) View
  • Inside the venue, there is not level access to the female and male toilets.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the baby change block opposite reception (Kiosk).
  • The height of the baby change table once extended is 82cm (2ft 8in).
  • Inside the venue, there is not level access to the baby change facility.
• Comments View
  • There is 1 medium height step to access the baby change room.

You are on Level Change (Standard Toilets - Female). Skip to the next section.

Level Change (Standard Toilets - Female)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Level Change (Standard Toilets - Male). Skip to the next section.

Level Change (Standard Toilets - Male)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located within the grounds.
• A member of staff trained in BSL skills is not normally on duty.