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Isleworth Leisure Centre

Twickenham Road, Isleworth, Middlesex, TW7 7EU

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Isleworth.
  • The nearest underground station is Hounslow East / Richmond.

Opening Times

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 20:30.
  • Saturday 08:00 - 17:30.
  • Sunday 08:00 - 17:30.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • Users will have to register their vehicle via the PayByPhone website. The maximum stay is 4 hours.
    • The car park is located at the right side of the venue.
    • The car park type is open air/surface.
    • There is/are 5 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
    • The nearest Blue Badge bay is 15m (16yd 1ft) from the rear entrance.
    • The furthest Blue Badge bay is 25m (27yd 1ft) from the Car Park Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building, next to the car park.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the rear entrance.
    • The gradient of the ramp/slope is slight.

Reception (Main Entrance)

  • The desk/counter is 5m (5yd 1ft) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Eating and Drinking (Café)

  • The following information is for the café.
  • The café is located ahead as you enter via the rear entrance.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 5m (5yd 1ft) from the Rear Entrance.
  • The standard height for tables is 75cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Swimming Pool and Gym Access

  • To access the swimming pool and gym, customers must go through a gate.
  • Non-Wheelchair users can swipe their access cards to enter through the turnstile gate. The card swipe machine is 104cm high.
  • There is a separate automatic gate for wheelchair users which is 102cm wide and opens away from you on entry. Wheelchair users will need to contact a member of staff at the reception to go through this gate.

Fitness Suite (Gym)

  • Access to Fitness Suite View
    • The fitness suite is located to the left as you enter via the main entrance.
    • The fitness suite is 35m (38yd 10in) from the Main Entrance.
    • There is step free access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are double.
    • The door(s) is/are easy to open.
    • The opening is 140cm wide.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Training provided is by the company.
    • A portable hearing assistance system is available for induction.
    • Staff are trained to use the portable hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 13/12/2021.
    • The hearing assistance system was working at the time of testing.
    • There is not clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are steps into the swimming pool.
  • There are 4 steps.
  • The steps do not have handrails.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • The photograph shows the manual hoist.
    • It was not possible to take a photograph of the pool at the time of the survey.

Accessible Changing Room (Fitness Suite)

  • There are accessible changing rooms available.
  • The accessible changing room is located within the male and female changing rooms.
  • There is an identical facility in the male changing room.
  • The facility is 23m (25yd 6in) from the main entrance.
  • The door opens outwards.
  • The width of the door is 100cm (3ft 3in).
  • The door is locked by a lever twist.
  • The dimensions of the accessible changing room are 235cm x 242cm (7ft 9in x 7ft 11in).
  • The toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 173cm (5ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 43cm (1ft 5in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 73cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 59cm (1ft 11in).

Standard Changing Room (Fitness Suite)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 25m (27yd 1ft) from the Main Entrance.
  • The standard changing room(s) is/are approximately 20m (21yd 2ft) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the Fitness Suite.
  • The standard changing room(s) surveyed is/are located off the main corridor.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Accessible Changing Room (Swimming Pool)

  • There are accessible changing rooms available.
  • The accessible changing room is located in the changing village.
  • The facility is 25m (27yd 1ft) from the Main Entrance.
  • The door opens outwards.
  • The width of the door is 95cm (3ft 1in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 230cm x 230cm (7ft 7in x 7ft 7in).
  • The toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 70cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 54cm (1ft 9in).

Standard Changing Room (Swimming Pool)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the Main Entrance.
  • The standard changing room(s) is/are approximately 12m (13yd 4in) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
  • The standard changing room(s) surveyed is/are located off the main corridor.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Accessible Toilet (Main Reception - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the Main Entrance.
    • The accessible toilet is located to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 150cm x 300cm (4ft 11in x 9ft 10in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is poor.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • The transfer space is obstructed by the bins.

Standard Toilet(s) (Main Reception - Café)

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the front of the venue.
  • A member of staff trained in BSL skills is not normally on duty.