You are on Introduction. Skip to the next section.

Introduction

• Related link Isleworth Library.
• Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/isleworth-library
• Related link Isleworth Community Room.
• Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/isleworth-community-room

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Isleworth.
• The nearest underground station is Hounslow East / Richmond.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:30 - 22:00.
• Tuesday 06:30 - 22:00.
• Wednesday 06:30 - 22:00.
• Thursday 06:30 - 22:00.
• Friday 06:30 - 20:30.
• Saturday 08:00 - 17:30.
• Sunday 08:00 - 17:30.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • Users will have to register their vehicle via the PayByPhone website. The maximum stay is 4 hours.
  • The car park is located at the right side of the venue.
  • The car park type is open air/surface.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 15m (16yd 1ft) from the rear entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the Car Park Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building, next to the car park.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the rear entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception (Main Entrance). Skip to the next section.

Reception (Main Entrance)

• The desk/counter is 5m (5yd 1ft) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

• The following information is for the café.
• The café is located ahead as you enter via the rear entrance.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the Rear Entrance.
• The standard height for tables is 75cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Swimming Pool and Gym Access. Skip to the next section.

Swimming Pool and Gym Access

• To access the swimming pool and gym, customers must go through a gate.
• Non-Wheelchair users can swipe their access cards to enter through the turnstile gate. The card swipe machine is 104cm high.
  
• There is a separate automatic gate for wheelchair users which is 102cm wide and opens away from you on entry. Wheelchair users will need to contact a member of staff at the reception to go through this gate.

You are on Fitness Suite (Gym). Skip to the next section.

Fitness Suite (Gym)

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• Access to Fitness Suite View
  • The fitness suite is located to the left as you enter via the main entrance.
  • The fitness suite is 35m (38yd 10in) from the Main Entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are double.
  • The door(s) is/are easy to open.
  • The opening is 140cm wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is by the company.
  • A portable hearing assistance system is available for induction.
  • Staff are trained to use the portable hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 13/12/2021.
  • The hearing assistance system was working at the time of testing.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There are steps into the swimming pool.
• There are 4 steps.
• The steps do not have handrails.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

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• Comments View
  • The photograph shows the manual hoist.
  • It was not possible to take a photograph of the pool at the time of the survey.

You are on Accessible Changing Room (Fitness Suite). Skip to the next section.

Accessible Changing Room (Fitness Suite)

• There are accessible changing rooms available.
• The accessible changing room is located within the male and female changing rooms.
• There is an identical facility in the male changing room.
• The facility is 23m (25yd 6in) from the main entrance.
• The door opens outwards.
• The width of the door is 100cm (3ft 3in).
• The door is locked by a lever twist.
• The dimensions of the accessible changing room are 235cm x 242cm (7ft 9in x 7ft 11in).
• The toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 173cm (5ft 8in).
• There is a dropdown rail on the transfer side.
• There is not a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 43cm (1ft 5in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 73cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 59cm (1ft 11in).

You are on Standard Changing Room (Fitness Suite). Skip to the next section.

Standard Changing Room (Fitness Suite)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 25m (27yd 1ft) from the Main Entrance.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the reception desk.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the Fitness Suite.
• The standard changing room(s) surveyed is/are located off the main corridor.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

You are on Accessible Changing Room (Swimming Pool). Skip to the next section.

Accessible Changing Room (Swimming Pool)

• There are accessible changing rooms available.
• The accessible changing room is located in the changing village.
• The facility is 25m (27yd 1ft) from the Main Entrance.
• The door opens outwards.
• The width of the door is 95cm (3ft 1in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 230cm x 230cm (7ft 7in x 7ft 7in).
• The toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 160cm (5ft 3in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 70cm (2ft 4in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 54cm (1ft 9in).

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• Comments View
  • The transfer space is obstructed by a bench.

You are on Standard Changing Room (Swimming Pool). Skip to the next section.

Standard Changing Room (Swimming Pool)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the Main Entrance.
• The standard changing room(s) is/are approximately 12m (13yd 4in) from the reception desk.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located off the main corridor.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

You are on Toilet with Adaptations (Main Reception - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Main Reception - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Main Entrance.
  • The accessible toilet is located to the right as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 300cm (4ft 11in x 9ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • The transfer space is obstructed by the bins.

You are on Standard Toilet(s) (Main Reception - Café). Skip to the next section.

Standard Toilet(s) (Main Reception - Café)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the right of reception.
  • The shared toilet(s) is/are approximately 7m (7yd 1ft) from the Main Entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels in the shared toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located at the front of the venue.
• A member of staff trained in BSL skills is not normally on duty.