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Isleworth Station

London Road, Isleworth, Middlesex, TW7 4BX

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Isleworth.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Assisted Travel Information

  • To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December.
  • Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
  • National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
  • Text Relay service 18001 0800 52 82 100. To use this service, simply add 18001 before the number, or download the app.
  • A relay assistant will type back anything the hearing person says at the other end of the call.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The Car Park is open 24 hours. The parking is payable via an app called RingGo or via telephone. Telephone: - 020 3046 0010, reference location 77502.
    • The car park is located in the Station Car Park off London Road.
    • The car park type is open air/surface.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 450cm x 230cm (14ft 9in x 7ft 7in).
    • The nearest Blue Badge bay is 4m (4yd 1ft) from the entrance to Platform 1.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The main Car Park is to the left as you face the station.
    • The Blue Badge bay is located in front of the station.
    • The Blue Badge bay is free for short stays of 20 minutes only for drop off and pick ups.

Outside Access (Station Entrance to Platform 1)

  • Entrance View
    • This information is for the entrance located in front of the station off London Road.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 148cm.
  • Step(s) View
    • The step(s) is/are located to the left as you enter and lead up to Platform 1.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • There is a self-service ticket machines available on the right as you face this entrance (photograph 5).

Level Change (Station Entrance to Platform 2)

  • There is a ramp/slope located immediately beyond the entrance to the right in the subway.
  • The ramp/slope is used to access Platform 2.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • There is a/are step(s) located after the subway ramp.
  • The step(s) is/are used to access Platform 2.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • To access Platform 2, passengers need to enter the station entrance off London Road and then enter the subway on the right.
    • The subway leads to the steps described above which provide access to Platform 2.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • There is not a ticket office.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 2.
  • The platform(s) accessed by steps only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Help Points with hearing loops and access ramps are available on the station platforms (photographs 5 and 6).

Toilet with Adaptations

  • There is not an/are not accessible toilet facilities in this area.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • Comments View
    • Braille, audio, tactile and large print documents can be requested by contacting the South Western Trains customer service team on 0345 6000 650.