You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hounslow.
• The nearest underground station is Hounslow Central.

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user not at all.
  • The car park surface is block paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 77cm (2ft 6in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located in front of the entrance.
• There is / are 9 step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.

You are on Reception. Skip to the next section.

Reception

• The desk is 4m (4yd 1ft) from the main entrance.
• There is not level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Level Change (Reception). Skip to the next section.

Level Change (Reception)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located immediately beyond the entrance.
• There is / are 1 step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The step(s) is / are shallow.
• The steps do not have handrails.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• The lighting levels are medium.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the restaurant.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 6m (6yd 1ft) from the reception.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is breakfasts only.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are -1 - G - 1 - 2 - 3.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are medium.
• Other View
  • The services / areas on the floors which are not accessible are additional rooms.

You are on Room. Skip to the next section.

Room

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• General Information View
  • There are 20 rooms in total.
  • There are 4 standard ground floor rooms.
  • There are 16 standard rooms on other floors.
• Accessible Rooms View
  • There are not accessible ensuite facilities.
• Auxiliary Aids - General View
  • Some rooms have no auxiliary aids for people with sensory impairments.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are not welcome to stay with guests in rooms.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • Adjoining rooms are not available.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.