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Osterley Library

St Mary's Crescent, Osterley, Middlesex, TW7 4NB

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Isleworth.
  • The nearest underground station is Hounslow East.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the right hand side of the library.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are some pay and display standard parking bays located on the main road outside the venue.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the right side of the building.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 64cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 154cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The push pad or push button is 63cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 159cm.
  • Ramp/Slope View
    • The ramp/slope is located between the street and the Main Entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • Inside the second set of doors there are security barriers.
    • The width between the security barriers is 97cm.
  • Comments View
    • Inside the second set of doors there are security barriers.
    • The width between the security barriers is 97cm.

Reception

  • The desk/counter is 5m (5yd 1ft) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.
  • The hearing assistance system is not signed.
  • The hearing assistance system was tested on 16/12/2021.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service(s).
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does not have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Main Entrance.
    • This accessible toilet is located through a door marked "Staff Only" to the right past reception, then on the left down a short corridor.
    • The accessible toilet is located at the rear of the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 200cm x 190cm (6ft 7in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • A code is required from reception to open the Staff Only door and reach the Accessible Toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the front of the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.