Skip to main content

Osterley Library

St Mary's Crescent, Osterley, Middlesex, TW7 4NB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

  • The information in this section was taken in December 2021.
  • There is a hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 112cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Isleworth.
  • The nearest underground station is Hounslow East.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are some pay and display standard parking bays located on the main road outside the venue.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the right side of the building.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 64cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 154cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The push pad or push button is 63cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 159cm.
  • Ramp/Slope View
    • The ramp/slope is located between the street and the Main Entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • Inside the second set of doors there are security barriers.
    • The width between the security barriers is 97cm.
    • The security barriers are made of clear plastic.

Reception

  • The desk/counter is 5m (5yd 1ft) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.
  • The hearing assistance system is not signed.
  • The hearing assistance system was tested on 16/12/2021.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service(s).
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are moderate to good.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does not have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Main Entrance.
    • This accessible toilet is located through a door marked "Staff Only" to the right past reception, then on the left down a short corridor.
    • The accessible toilet is located at the rear of the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 200cm x 190cm (6ft 7in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • A code is required from reception to open the Staff Only door and reach the Accessible Toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the front of the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.