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Syon Lane Station

Syon Lane, Isleworth, Middlesex, TW7 5NT

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Access Guide

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Assisted Travel Information

  • To make an Assisted Travel booking, contact the Assisted Travel team 24 hours a day, every day except 25 and 26 December:
  • Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
  • National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
  • Text Relay service 18001 0800 52 82 100. To use this service, simply add 18001 before the number, or download the app.
  • A relay assistant will type back anything the hearing person says at the other end of the call.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Boston Manor.

Parking

  • The venue does not have its own car park.

Outside Access (Platform 1 and Lift from Syon Lane)

  • Entrance View
    • This information is for the entrance located off Syon Lane.
    • There is ramped/sloped and stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 148cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately after the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 148cm (4ft 10in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located ahead after the first ramp.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
  • Comments View
    • Photograph 3 shows the first ramp as you enter
    • Photographs 4 and 5 show the bridge leading to the lift which provides step free access to Platform 2.
    • Photographs 6 and 7 show the steps after the first ramp which lead down to Platform 1.

Outside Access (Platform 2- Stepped Access from Syon Lane)

  • Entrance View
    • This information is for the entrance located off Syon Lane to the left as you face the station.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 140cm.
  • Step(s) View
    • The step(s) is/are located immediately ahead of the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
  • Comments View
    • Photograph 5 shows the stairs leading from Platform 2 up to Syon Lane.
    • There is a steep slope with uneven surface located immediately before this entrance (photograph 6).
    • The stairs described above can be avoided by using the accessible lift to Platform 2.

Lift (Access Platform 2)

  • There is a lift for public use.
  • The lift is located after the accessible bridge from Syon Lane.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform 2.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 20m (21yd 2ft) from the Syon Lane Platform 1 Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 155cm x 168cm (5ft 1in x 5ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Outside Access (Platform 1- Accessible Entrance from Rothbury Gardens)

  • Entrance View
    • This information is for the entrance located on Rothbury Gardens.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 120cm.
  • Ramp/Slope View
    • The ramp/slope is located before and after the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 130cm (4ft 3in).
  • Comments View
    • Planting on both sides of the access leading to Platform 1 may reduce the width provided above.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • There is not a ticket office.
  • The train companies operating from within this station are South Western Railways.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railways.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by lift is / are 2.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There are self-service ticket machines available on both platforms.
    • Help Points are available on both platforms and on overbridge leading from Syon Lane to the lift.

Toilet with Adaptations

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • If you require documents in any other format (for example large print or braille) please contact South Western Railway customer service team on
    • 0345 6000 650.