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Treaty Centre

High Street, Hounslow, Middlesex, TW3 1ES

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About this venue

The Treaty Centre has a great range of shops including big high street names, plenty of dining options and a soft play area for children.

Access Guide

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Opening Times

  • Monday 08:45 - 18:00.
  • Tuesday 08:45 - 18:00.
  • Wednesday 08:45 - 18:00.
  • Thursday 08:45 - 19:00.
  • Friday 08:45 - 18:00.
  • Saturday 08:45 - 18:00.
  • Sunday 10:45 - 17:00.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Hounslow.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Hounslow.
  • The nearest underground station is Hounslow.

Parking (Level 3b)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park type is multi storey.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 417cm x 479cm (13ft 8in x 15ft 9in).
    • The nearest designated bay is 40m (44yd) from the lift.
    • The furthest designated bay is 45m (49yd) from the lift.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Grove Road Entrance)

  • This information is for the entrance located on Grove Road.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 132cm (4ft 4in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 174cm (5ft 9in) wide.

Outside Access (Next Entrance)

  • Entrance View
    • This information is for the entrance located in High Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (High Street Entrance)

  • This information is for the entrance located on High Street.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 234cm (7ft 8in).

Level Change (High Street Entrances)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Alternative High Street Entrance)

  • This information is for the entrance located on the High Street.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.

Outside Access (Hanworth Road Entrance)

  • This information is for the entrance located on Hanworth Road.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 129cm (4ft) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 140cm (4ft) wide.

Outside Access (Car Park Entrance)

  • This information is for the entrance located on level 3b of the car park.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 164cm (5ft 5in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 164cm (5ft 5in) wide.
  • Comments View
    • This entrance gives access to level 2 of the shopping centre from level 3b of the car park.
    • Lift access to the lower floors is via Debenhams or the Library/Theatre Complex.

Level Change (Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between the two sets of doors.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Other Floors (Car Park)

  • Steps View
    • The floors which are accessible by stairs are B-LG-G-1-2-3-4-5-6.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Other Floors (Shops)

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2.
    • The escalators steps are clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is bright.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located to the right of the Grove Road entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-LG-G-1-2-3-4-5-6.
  • The lift is 31m (34yd) from Grove Road entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 118cm (3ft 10in).
  • The dimensions of the lift are 162cm x 180cm (5ft 4in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Treaty Kitchen

  • The Treaty Kitchen is comprised of various different caf├ęs and restaurants.
  • There are chairs without armrests available.
  • Some of the tables are fixed.
  • There is space for a wheelchairs to manoeuvre.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the Grove Road entrance.
    • This accessible toilet is located to the right of Grove Road entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of security staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is light.
    • The dimensions of the accessible toilet are 158cm x 268cm (5ft 2in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 68cm (2ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Treaty Kitchen)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the High Street entrance.
    • The accessible toilet is located on the first floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 155cm x 220cm (5ft 1in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the left of the Grove Road entrance.
    • The female and male toilets are 20m (22yd) from the Grove Road entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located to the left of the Grove Road entrance.
    • The height of the baby change table once extended is 97cm (3ft 2in).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s) (Treaty Kitchen)

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left of the Treaty Kitchen.
  • The parent and baby room is approximately 30m from the High Street entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Access Guides Available For (The Treaty Centre)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.
  • Children are welcomed at the venue.