You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a theatre, cinema, gallery, studios and the Guru restaurant, cafe and bar.
• Related link Guru Restaurant.
• Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/guru-restaurant-cafe-and-bar

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Kew Bridge.
• The nearest underground station is Gunnersbury.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 23:00.
• Tuesday 10:00 - 23:00.
• Wednesday 10:00 - 23:00.
• Thursday 10:00 - 23:00.
• Friday 10:00 - 23:00.
• Saturday 10:00 - 23:00.
• Sunday 10:00 - 23:00.

You are on Parking (Level 2 - Open Air). Skip to the next section.

Parking (Level 2 - Open Air)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 294cm x 304cm (9ft 8in x 9ft 12in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the Level 1 - Underground Car Park entrance.
  • The furthest Blue Badge bay is 26m (28yd 1ft) from the Level 1 - Underground Car Park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Level 1 - Underground Car Park). Skip to the next section.

Parking (Level 1 - Underground Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Parking is free for the first 30 mins for non-badge holders. Blue Badge Holders must show their badge and register their car to get free parking. Parking charges can be paid via machines within the car park or via the RingGo app.
  • Parking is free for the first 30 mins. Blue Badge holders must show their badge and register their car to get free parking.
    Parking charges can be paid via machines within the car park or via the RingGo app.
  • The car park is located underneath the venue.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 362cm x 521cm (11ft 11in x 17ft 1in).
  • The nearest Blue Badge bay is 7m (7yd 1ft) from the Level 1 - Car Park Entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the Level 1 - Car Park Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance - Level 2). Skip to the next section.

Outside Access (Main Entrance - Level 2)

• This information is for the entrance located at the left side of the building.
• There is not level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 138cm (4ft 6in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left side of the venue.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 105cm (3ft 5in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left side of the venue.
• There is/are 9 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• The ramp/slope does bypass the step(s).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on the left side of the building.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left of the building.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 105cm (3ft 5in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to left of the building.
  • There is/are 9 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.

You are on Outside Access (Level 1 - Underground Car Park Entrance). Skip to the next section.

Outside Access (Level 1 - Underground Car Park Entrance)

• This information is for the entrance located on level 1 of the underground car park.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 120cm (3ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 96cm (3ft 2in).

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The desk/counter is 14m (15yd 11in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is not signed.
• Staff are not trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are Levels 0-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located next to the box office.
• The lift is a standard lift.
• The floors which are accessible by this lift are Levels 0-1-2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 14m (15yd 11in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 86cm (2ft 10in).
• The dimensions of the lift are 106cm x 138cm (3ft 6in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Level Change (Theatre Foyer). Skip to the next section.

Level Change (Theatre Foyer)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located opposite the Cinema.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 121cm (3ft 12in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located opposite the Guru Restaurant Bar.
• There is/are 7 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Cinema (Level 0). Skip to the next section.

Cinema (Level 0)

• The cinema has 1 screens.
• All screens have level access.

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• Seating and additional access information View
  • Films are mainly art.
  • There are designated spaces for wheelchair users.
  • Designated spaces are situated at the front of the cinema.
  • Wheelchairs may be left with you.
  • A companion may sit near you.
  • Companions sit beside or behind you.
  • It is 43m (47yd 1in) from the foyer to the accessible toilet.
  • It is 46m (50yd 11in) from the accessible toilet to the furthest screen.
  • This venue does not have audio description.
  • There is a hearing assistance system.
  • The hearing assistance system is a headset.
  • Staff are trained to use the hearing assistance system.
  • A deposit is not required for the hearing assistance system.
  • The rows suitable for hearing assistance systems are all rows.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/01/2023.
  • The hearing assistance system was working at the time of testing.
  • Subtitles are available.
  • Concessions are not available.
  • Assistance dogs are allowed in the cinema.
  • There is not a wheelchair to borrow.
• Comments View
  • There's one screening per week, on Tuesday's which has subtitles on the screen and audio descriptions on the headsets provided.

You are on Theatre (Level 0). Skip to the next section.

Theatre (Level 0)

• There are designated spaces for wheelchair users.
• Designated seating is located in the theatre on either side.
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit beside you.
• It is 17m (18yd 1ft) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is a headset.
• Staff are trained to use the hearing assistance system.
• A deposit is not required for the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• There is not a wheelchair to borrow.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

You are on Level Change (Theatre). Skip to the next section.

Level Change (Theatre)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on both sides of the seating in the theatre room.
• The lighting levels at the step(s) are low to moderate.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).

You are on Accessible Toilet (Level 0 - Theatre Foyer - No Transfer Space). Skip to the next section.

Accessible Toilet (Level 0 - Theatre Foyer - No Transfer Space)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 46m (50yd 11in) from the lift.
  • This accessible toilet is located within the theatre foyer.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from the box office or a member of staff.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 123cm x 145cm (4ft x 4ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on your left as you face the toilet.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Standard Toilet(s) (Level 2 - Box Office). Skip to the next section.

Standard Toilet(s) (Level 2 - Box Office)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Level 2, to the left as you face the box office.
  • The female and male toilets are approximately 16m (17yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Standard Toilet(s) (Level 0 - Theatre Foyer). Skip to the next section.

Standard Toilet(s) (Level 0 - Theatre Foyer)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on Level 0, next to the Cinema.
  • The male toilet(s) is/are approximately 19m (20yd 2ft) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the raised section of the Theatre Foyer.
  • The female and male toilets are approximately 37m (40yd 1ft) from the lift.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.