Access Guide
Introduction
- Services / facilities within the building include a theatre, cinema, gallery, studios and the Guru resturant, cafe and bar.
- Related link Guru Restaurant.
- Https://www.accessable.co.uk/london-borough-of-hounslow/access-guides/guru-restaurant-cafe-and-bar
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Brentford.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Kew Bridge.
- The nearest underground station is Gunnersbury.
Opening Times
- Monday 10:00 - 23:00.
- Tuesday 10:00 - 23:00.
- Wednesday 10:00 - 23:00.
- Thursday 10:00 - 23:00.
- Friday 10:00 - 23:00.
- Saturday 10:00 - 23:00.
- Sunday 10:00 - 23:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is at the front of the venue.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- The car park is Pay and Display.
- There are 6 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 300cm x 430cm (9ft 10in x 14ft 1in).
- The car park type is part open air, part underground.
- The nearest designated bay is 50m (55yd) from the main entrance.
- The furthest designated bay is 56m (61yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are level changes with no dropped kerbs.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
- The maximum height is 200.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Car park is free for the first hour, the £1 per hour there after.
- The details above are for the 3 designated bays outside the main entrance.
- There are a further 3 designated bays in the underground part of the car park, next to the car park entrance.
Outside Access (Main Entrance)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 138cm (4ft 6in) wide.
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Comments
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- This entrance gives access to Level 2 of the venue.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left of the entrance as you face it.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 105cm (3ft 5in).
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 9 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are in the centre.
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Comments
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- The ramp overcomes the steps.
Outside Access (Car Park Entrance)
- This information is for the entrance located leading from the underground part of the car park.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 120cm (3ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 120cm (3ft 11in) wide.
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Comments
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- This entrance gives access to Level 1 of the venue.
Level Change (Car Park Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located between the two sets of doors.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
Reception (Box Office)
- The desk/counter is 15m (16yd 1ft) from the main entrance.
- There is not level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a portable loop.
Inside Access
- There is not level access to the service.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are varied.
- Customers cannot charge scooters or wheelchairs at the venue.
Level Change (Inside Access)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from the main entrance to the box office,.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The width of the ramp or slope is 108cm (3ft 7in).
Other Floors
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Steps
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- The floors which are accessible by stairs are Levels 0-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located next to the box office.
- The lift is a standard lift.
- The floors which are accessible by this lift are Levels 0-1-2.
- The lift is 14m (15yd) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 86cm (2ft 10in).
- The dimensions of the lift are 106cm x 138cm (3ft 6in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Cinema
- The cinema has 1 screens.
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Seating and additional access information
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- Films are mainly art.
- There are designated spaces for wheelchair users.
- Designated spaces are situated at the front of the cinema.
- Wheelchairs may be left with the patron.
- Companions sit beside or behind you.
- It is 43m (47yd) from the foyer to the accessible toilet.
- It is 46m (50yd) from the accessible toilet to the furthest screen.
- This venue does not have audio description.
- There is a hearing assistance system.
- The hearing system is a headset.
- Staff are trained to use the system.
- A deposit is not required for the sound enhancement system.
- The rows suitable for hearing loops are all rows.
- Subtitles are not available.
- Concessions are not available.
- Assistance dogs are allowed in the cinema.
- There is not a wheelchair to borrow.
Level Change (Cinema)
- There is a ramp or slope to access this service.
- The ramp or slope is located either side of the cinema.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
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Comments
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- The ramp leads from the cinema entrance to the designated seating at the front.
Theatre
- There are designated spaces for wheelchair users.
- Designated seating is located the theatre on either side.
- Wheelchairs are left with the patron.
- A companion may sit with you.
- Companions sit beside you.
- It is 17m (18yd 1ft) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is not a hearing assistance system.
- There is not a wheelchair to borrow.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
Level Change (Theatre and accessible Toilet Access)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the foyer area on Level 0, outside the cinema.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- The width of the ramp/slope is 121cm (3ft 12in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the foyer area on Level 0, outside the cinema.
- There is/are 7 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- The ramp bypasses the steps.
Accessible Toilet
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 57m (62yd 1ft) from the lift.
- This accessible toilet is located on the raised area of Level 0, just past the theatre.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from the box office or a member of staff.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 77cm (2ft 6in).
- The door is light.
- The dimensions of the accessible toilet are 123cm x 145cm (4ft x 4ft 9in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 63cm (2ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 120cm (3ft 11in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
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Comments
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- Baby change facilities are located within the venue.
- The baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 92cm (3ft ).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located opposite the box office.
- The female and male toilets are 14m (15yd) from the main entrance.
- Inside the venue, there is not level access to the female and male toilet.
- Lighting levels are medium.
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Comments
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- There are also standard toilets located on Level 0, next to the cinema and theatre.
Additional Info
- Staff do receive disability awareness / equality training.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.
- Staff are not Text Relay aware.
- Children are welcomed at the venue.