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Crown Dale Medical Centre

61 Crown Dale, West Norwood, London, SE19 3NY

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Access Guide

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Introduction

  • There are eleven consultation rooms in the building.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Norwood.
  • The nearest underground station is Brixton.

Opening Times

  • Monday 08:00 - 18:30.
  • Tuesday 08:00 - 18:30.
  • Wednesday 08:00 - 20:30.
  • Thursday 08:00 - 18:30.
  • Friday 08:00 - 18:30.
  • Saturday 09:00 - 12:00.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located to the rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 245cm x 460cm (8ft x 15ft 1in).
    • The nearest designated bay is 35m (38yd 10in) from the main entrance.
    • The furthest designated bay is 38m (41yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 93cm (3ft 1in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are single width.
    • The door(s) is / are heavy.
    • The door opening is 84cm (2ft 9in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp or slope is easy.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp or slope is 120cm (3ft 11in).
  • Comments View
    • There is a similar slope to the rear of the venue from the car park, with a width of 132cm. (Figures 2 and 3).

Reception

  • The desk is 6m (6yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are not trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service.
  • This venue does not play background music/noise.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is 13m (14yd 8in) from the main entrance.
    • This accessible toilet is located to the left of the building in the wing containing consultation rooms 1-6.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 153cm x 220cm (5ft x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 94cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 120cm (3ft 11in) high.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.