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Herne Hill Train Station

Railton Road, Herne Hill, London, SE24 0JW

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Brixton.

Opening Times

  • Monday 06:00 - 00:45.
  • Tuesday 06:00 - 00:45.
  • Wednesday 06:00 - 00:45.
  • Thursday 06:00 - 00:45.
  • Friday 06:00 - 00:45.
  • Saturday 06:00 - 00:45.
  • Sunday 06:00 - 00:45.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are available.
    • On street Blue Badge parking is located in front of the station on Railton Road.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • Standard marked parking bays are located on Railton Road.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the station on Railton Road.
    • There is not a dropped kerb from the drop off point.
  • Comments View
    • The on street standard parking is limited to 30 minutes.
    • There is a shallow kerb (3cm) between the Blue Badge parking, drop off zone and the pavement in front of the station.
    • The bays are lay-bys at the side of the road and not marked.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station building on Railton Road.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 126cm (4ft 2in) wide.
  • Comments View
    • One door is held open, giving an opening of 63cm.
    • The other is bolted closed.
    • There is a second, similar entrance to the left of the one shown.

Level Change (Main Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.

Outside Access (Accessible Entrances - Railton Road and Milkwood Road)

  • This information is for the entrance located to the left of the station building, on Railton Road.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 210cm (6ft 11in) wide.
  • Comments View
    • This entrance links to a subway connecting to Milkwood Road.
    • There is a similar entrance, without doors, at the Milkwood Road end of the underpass.
    • From the subway there is an archway without doors, 120cm wide leading into the underpass and ticket hall.

Level Change (Accessible Entrances - Railton Road and Milkwood Road)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of and beyond the entrances.
  • The ramp or slope is easy.
  • Comments View
    • There is level access into the subway from Milkwood Road, but the road itself has a long easy gradient.

Reception (Ticket Office)

  • The desk is 23m (25yd 6in) from the Railton Road accessible entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are 3 counters.
    • The right hand counter can be lowered to wheelchair height on request.
    • There are also ticket machines located to the right of the ticket counters and in the underpass.
    • The top of the machine touch screens is 125cm.
  • Opening Times View
    • Monday 06:10 - 19:40.
    • Tuesday 06:10 - 19:40.
    • Wednesday 06:10 - 19:40.
    • Thursday 06:10 - 19:40.
    • Friday 06:10 - 19:40.
    • Saturday 06:10 - 19:40.
    • Sunday 08:10 - 17:40.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 20.00-06.00.
  • The office to obtain help is 55m (60yd 5in) from the platfform 1-2 lift.
  • This office is located on platform 1-2.
  • There is a ticket office.
  • The ticket office is located in the station building, on Railton Road.
  • The ticket office is 20m (21yd 2ft) from the Railton Road accessible entrance.
  • The train companies operating from within this station are Southeastern and Thameslink.
  • Please click here for access information for Southeastern.
  • Please click here for access information for Thameslink.
  • There is not a taxi rank at the station.
  • Shops and services within the station include an espresso bar and Holty's Newsagent in the ticket hall. The Arcade Cafe kiosk is located in the subway linking the two accessible entrances. There is also a Coffee Bay Express kiosk on platforms 1-2.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1,2,3 and 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 and 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1,2,3 and 4.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 3.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact a member of staff on the platforms.
  • Comments View
    • There are no barriers at this station.
    • There is a large step between the platform and the trains on all platforms.
    • Portable ramps are available on all platforms to access the trains.
    • Pre-booking is advised for assistance.
    • There is seating with arm rests available on all platforms.
    • Staff time is split between the ticket office, help office and generally being around the station.

Level Change (Access to Platforms)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in the underpass.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).

Lift (Platforms 1-2)

  • There is a lift for public use.
  • The lift is located in the underpass.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are underpass - platform.
  • The lift is 21m (22yd 2ft) from the Railton Road accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 150cm x 170cm (4ft 11in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is a second identical lift, 15m further along the underpass to access platforms 3-4.

Waiting Rooms

  • There is level access into the waiting room on platforms 3 and 4.
  • The room has a heavy inward (push) opening door which is 73cm wide.
  • There are benches without armrests in the waiting room.
  • The waiting room on platform 1-2 has a heavy, inward opening door which is 85cm wide.
  • There is 1 medium unmarked step up at this entrance.
  • There are some seats with armrests in this waiting room.
  • There is also a separate ladies waiting room leading to the female standard toilets.
  • There are no audio or visual announcements in the waiting rooms.

Accessible Toilet (Platform 3)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is Braille , tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is 45m (49yd 8in) from the platform 3-4 lift.
    • This accessible toilet is located on platform 3.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from staff in the information office on platform 1-2.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 230cm x 275cm (7ft 7in x 9ft).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm (5ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on platform 1-2, off the ladies waiting room.
    • The female toilets are 50m (54yd 2ft) from the platform 1-2 lift.
    • Inside the venue, there is not level access to the female toilet.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located at the far end of platforms 1-2.
    • The male toilets are 100m (109yd 1ft) from the lift.
    • Inside the venue, there is not level access to the male toilet.
    • Lighting levels are medium.

Level Change (Standard Toilets)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in the doorways to the female and male toilet facilities.
  • There is / are 1 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.