Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Tooting Broadway.
Opening Hours
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the ticket office building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 1 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 250cm x 505cm (8ft 2in x 16ft 7in).
- The nearest designated bay is 4m (4yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located at the front of the building.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
Outside Access (Ticket Office Entrance)
- This information is for the entrance located at the front of the building, off Estreham Road.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 120cm (3ft 11in).
Level Change (Ticket Office Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does not have handrails.
- The width of the ramp or slope is 126cm (4ft 2in).
Outside Access (Greyhound Lane Entrance)
- This information is for the entrance located at the junction of Greyhound Lane and Eardley Road.
- There is not level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 324cm (10ft 8in).
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Comments
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- There is also a separate entrance with ramped access from Eardley Road directly to Platform 4. As Platform 4 is no longer in use, this entrance is now locked.
Level Change (Greyhound Lane Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located from Greyhound Lane towards the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the right going up.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on Eardley Road, to the left as you face the entrance.
- There is/are 5 step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Outside Access (Out of Hours)
- This information is for the entrance located to the left of the ticket office building.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The width of the door opening is 170cm (5ft 7in).
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Comments
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- These doors are only opened when the station building is closed.
Reception (Ticket Office)
- The desk/counter is 6m (6yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 01:00-05:00.
- There is a ticket office.
- The ticket office is located ahead as you enter the ticket office entrance.
- The ticket office is 5m (5yd 1ft) from the ticket office entrance.
- The train companies that operate within this station include:.
- Please click here for access information for Southern Rail.
- There is not a taxi rank at the station.
- Shops and services within the station include a refreshment kiosk on platform 2/3.
- All key concourse shops and services have level access.
- There are 4 platform(s) in the station.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by lift is / are 1-2-3.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-2-3.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1.
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, please call in advance.
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Comments
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- Platform 4 is no longer in use. The stairs leading to it and the alternative ramped entrance have been gated off.
- There is a waiting room on platform 2/3. The waiting room has an 80cm wide automatic door operated by push pad. There is an easy 115cm wide ramp up to the door with handrails to both sides (photograph 4).
Opening Times (Kiosk)
- Monday 06:15 - 18:00.
- Tuesday 06:15 - 18:00.
- Wednesday 06:15 - 18:00.
- Thursday 06:15 - 18:00.
- Friday 06:15 - 18:00.
- Saturday 07:00 - 18:00.
- Sunday 08:00 - 16:00.
Level Change (Platform - Footbridge)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located on platforms 1, 2 & 3.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are bright.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift (Platform - Footbridge)
- There is a lift for public use.
- The lift is located on platform 1.
- The lift is a standard lift.
- The floors which are accessible by this lift are platform - footbridge.
- The lift is approximately 18m (19yd 2ft) from the ticket office entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 123cm (4ft).
- The dimensions of the lift are 140cm x 161cm (4ft 7in x 5ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- There is a similar lift to connect the footbridge to platforms 2/3. The Greyhound Lane entrance is at footbridge level.
Toilet with Adaptations
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 13m (14yd 8in) from the ticket office entrance.
- This accessible toilet is located on platform 1, to the right after passing through the ticket office.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door is light.
- The dimensions of the accessible toilet are 180cm x 232cm (5ft 11in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 118cm (3ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 68cm (2ft 3in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on platform 1.
- The female toilet(s) is/are approximately 13m (14yd 8in) from the ticket office entrance, to the right after passing through the ticket office.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on platform 1, to the right after passing through the ticket office.
- The male toilet(s) is/are 17m (18yd 1ft) from the ticket office entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.