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Streatham Ice and Leisure Centre

390 Streatham High Road, Streatham, London, SW16 6HX

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Access Guide

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Introduction

  • Services / facilities within the building include a creche and soft play, ice rink, ice rink, skate shop, cafe, fitness suite, 2 studios, cycle studio, accessible pool viewing, main pool, teaching pool, sports hall and changing facilities.
  • Comments View
    • Please contact the centre for details of individual activity timetables. The ice rink may also open outside of standard leisure centre times.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Streatham.
  • The nearest underground station is Tooting Bec.

Opening Times

  • Monday 06:00 - 22:00.
  • Tuesday 06:00 - 22:00.
  • Wednesday 06:00 - 22:00.
  • Thursday 06:00 - 22:00.
  • Friday 08:00 - 20:00.
  • Saturday 05:30 - 19:00.
  • Sunday 06:00 - 19:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located off Streatham High Road.
    • The car park type is underground.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 470cm x 650cm (15ft 5in x 21ft 4in).
    • The nearest designated bay is 9m (9yd 2ft) from the car park lift.
    • The furthest designated bay is 25m (27yd 1ft) from the car park lift.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 230cm (7ft 7in).
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • Blue Badge holders are entitled to 6 hours free parking. Other users are entitled to 4 hours free parking. Tickets are validated at reception.

Level Change (Car Park to Entrance Level)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the car park, next to the lift.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Car Park Lift)

  • There is a lift for public use.
  • The lift is located in the car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are -1-G.
  • The lift is approximately 50m (54yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 176cm (5ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 190cm (6ft 3in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the path leading from Streatham High Road.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on Streatham High Road.
  • There is/are 6 step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • The ramp/slope does bypass the step(s).

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Comments View
    • There are security barriers to the left of the reception for access to the upper floors and to the right for the ground and lower floors.
    • There are wide (100cm) barriers in both locations.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the fitness suite and studios.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • Photograph 5 shows the accessible pool viewing area. This is off the corridor to the right of reception. Please ask reception staff for access to this area.

Eating and Drinking (The Terrace Cafe)

  • The following information is for the cafe.
  • The cafe is located in the entrance foyer.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the main entrance.
  • The distance between the floor and the lowest table is 45cm (1ft 6in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 08:30 - 20:00.
    • Tuesday 08:30 - 20:00.
    • Wednesday 08:30 - 20:00.
    • Thursday 08:30 - 20:00.
    • Friday 08:30 - 20:00.
    • Saturday 08:00 - 14:00.
    • Sunday 08:00 - 14:00.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the right past reception.
    • The fitness suite is 16m (17yd 1ft) from the main entrance.
    • There is level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are single.
    • The doors are heavy.
    • The opening is 84cm (2ft 9in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • Equipment suitable for mobility or sensory impaired users includes hand cycles.
    • A portable hearing loop is available for induction.
    • Staff are trained to use the portable hearing loop.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Accessible Changing Room (Fitness Suite)

  • There are accessible changing rooms available.
  • The accessible changing room is located to the left of the fitness suite.
  • The facility is 8m (8yd 2ft) from the fitness suite entrance.
  • The door opens outwards.
  • The width of the door is 95cm (3ft 1in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 250cm x 250cm (8ft 2in x 8ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 180cm (5ft 11in).
  • There is no dropdown rail.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 46cm (1ft 6in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are handrails, a flip down seat and a fixed seat.
  • The height of the seat is 50cm (1ft 8in).
  • Comments View
    • The adjustable shower hose was missing at the time of our visit (March 2016).

Other Floors (Ice Rink and Upper Floors)

  • Steps View
    • The floors which are accessible by stairs are 0-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Ice Rink and Upper Floors)

  • There is a lift for public use.
  • The lift is located to the left of reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2.
  • The lift is 12m (13yd 4in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 133cm (4ft 4in).
  • The dimensions of the lift are 140cm x 248cm (4ft 7in x 8ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Reception (Ice Rink Skate Hire)

  • The desk/counter is 9m (9yd 2ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • From the skate hire desk there is level access to the ice rink. There is a small raised threshold on each entrance to the rink. Wheelchairs are allowed onto the ice.
    • There is a refreshment kiosk, with a lowered counter, at this level, which is open during busy times.
    • There is also a shop selling skates and equipment.
    • http://www.streathamskates.co.uk.

Sports Ground (Ice Rink)

  • Non-Segregated Seating View
    • Wheelchair users have a designated accessible seating area.
    • There is level access to the designated seating area.
    • There is access by lift.
    • Wheelchair seating is located through the soft play area on the 2nd floor, to the left.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 2m (2yd 7in).
    • The accessible toilet is located to the left of the designated seating area.
    • There is not an audio description service.
    • There is seating on level 2 that can be accessed via a moderate ramp.

Standard Changing Room (Ice Rink)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 14m (15yd 11in) from the lift.
  • The standard changing room(s) is/are approximately 14m (15yd 11in) from the reception desk.
  • The standard changing room(s) is/are approximately 8m (8yd 2ft) from the ice rink.
  • The standard changing room(s) surveyed is/are located on level 1.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There are similar changing rooms on level -2 for the sports hall.

Accessible Toilet (Level 2 - Ice Rink Viewing)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
    • This accessible toilet is located on level 2, at the far end of the balcony level seating area.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 270cm (4ft 11in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is no dropdown rail.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a second accessible toilet on this level(photograph 2).
    • This is 5m from some of the designated seating areas and the creche and soft play area. This toilet has the transfer space to the left, with a drop down rail.
    • There is a further accessible toilet at ice rink level, on Level 1 (photograph 3).
    • This toilet was out of order on the day of our visit (March 2016).

Other Floors (Swimming Pool and Sports Hall)

  • Steps View
    • The floors which are accessible by stairs are -2--1-0.
    • There are 12 steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Swimming Pool and Sports Hall)

  • There is a lift for public use.
  • The lift is located to the right past reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are -2--1-0.
  • The lift is approximately 18m (19yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 131cm (4ft 4in).
  • The dimensions of the lift are 140cm x 258cm (4ft 7in x 8ft 6in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is hydraulic.
  • There are steps into the swimming pool.
  • There are 6 steps.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • The photographs show the main pool.
    • There is also a teaching pool. There are 4 steps with handrails into this pool.
    • There are 2 pool-side hoists available.

Accessible Changing Room (Swimming Pool Family Changing)

  • There are accessible changing rooms available.
  • The accessible changing room is located within the family changing area.
  • The facility is 20m (21yd 2ft) from the lift.
  • The door opens outwards.
  • The width of the door is 100cm (3ft 3in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 270cm x 240cm (8ft 10in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 185cm (6ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 47cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 50cm (1ft 8in).
  • Comments View
    • There are additional male and female accessible toilets within the pool changing area.
    • The female toilet (photograph 3) has the transfer space to the left. The alarm cord was tied up at the time of the survey.
    • The male toilet has the transfer space to the right.

Standard Changing Room (Swimming Pool)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 5m (5yd 1ft) from the lift.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
  • The standard changing room(s) surveyed is/are located on level -1.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Accessible Shower (Sports Hall Changing)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located on level -2.
  • The facilities available in the accessible shower(s) include; handrails and a flip down seat.
  • The height of the seat is 51cm (1ft 8in).
  • Other facilities available include; dropdown rails.
  • There is level access to the services from the accessible shower facilities.
  • Comments View
    • There are accessible showers in both the accessible toilets in this location. The showers and toilets are laid out as a mirror image, with the transfer spaces on opposite sides. There is a similar shower in the standard changing rooms.

Accessible Toilet (Level -2)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the lift.
    • This accessible toilet is located on level -2.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 258cm x 254cm (8ft 6in x 8ft 4in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm (5ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a second accessible toilet to the right of the one described. The second toilet has the transfer space to the right (photograph 3).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on level 2.
    • The female and male toilets are 7m (7yd 1ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilets on all levels.
  • Comments View
    • There are similar toilets in the ice rink seating area, on level 1, in the fitness suite, in the swimming pool changing area (photographs 3 and 4) and on level -2. There are some ambulant cubicles in the pool level standard toilets.
    • Photograph 5 shows the baby change bench in the lobby outside the toilets on level 2, near the creche and soft play. This bench is 68cm high.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.