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West Norwood Station

Knights Hill, West Norwood, London, SE27 0HS

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Tooting Bec.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 152cm (4ft 12in) wide.
  • Comments View
    • Ticket barriers are located to the right as you enter.
    • This entrance leads to the ticket office and the footbridge down to the platforms.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 5 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).

Reception (Ticket Office)

  • The desk is 3m (3yd 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are.
  • There is a hearing assistance system.
  • The hearing system is not available only on request.
  • The type of system is a portable loop.
  • Staff are not trained to use the system.
  • Comments View
    • The ticket office is due to close in September 2016.
  • Opening Times View
    • Monday 06:10 - 19:35.
    • Tuesday 06:10 - 19:35.
    • Wednesday 06:10 - 19:35.
    • Thursday 06:10 - 19:35.
    • Friday 06:10 - 19:35.
    • Saturday 07:40 - 14:15.
    • Sunday 07:40 - 15:15.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Platform - Footbridge)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located on each platform.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Platform 2 Entrance)

  • This information is for the entrance located on Hannen Road.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 205cm (6ft 9in) wide.
  • Comments View
    • This entrance gives direct access to platform 2.
    • There are ticket barriers to the right as you enter, 87cm wide.

Level Change (Platform 2 Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located on Cotswold Street, to the right of the main entrance.
  • There is not level access into the venue.
  • The door opening is 137cm (4ft 6in) wide.

Level Change (Platform 1 Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on Cotswold Street.
  • The ramp or slope is moderate.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 00:30-05:30.
  • There is a ticket office.
  • The ticket office is located ahead as you enter the main entrance.
  • The ticket office is 3m (3yd 10in) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Southern Rail.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1 & 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.