Access Guide
Location
- The venue is situated within the centre of the town or city.
- This venue is situated in Blackheath.
- The venue is not situated on a road which has a steep gradient.
Opening Times
- Monday 06:10 - 20:00.
- Tuesday 06:10 - 20:00.
- Wednesday 06:10 - 20:00.
- Thursday 06:10 - 20:00.
- Friday 06:10 - 20:00.
- Saturday 06:40 - 20:00.
- Sunday 08:10 - 19:40.
Outside Access (Platform 1 Entrance)
- This information is for the entrance located opposite the entrance to platform 1.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are light.
- The door opening is 144cm (4ft 9in) wide.
Level Change (Platform 1 Entrance)
- There are steps to access this area / service.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are bright.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The car park is located beside the station.
Outside Access (Platform 2 Entrance)
- This information is for the entrance located opposite the entrance to platform 2.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are light.
- The door opening is 142cm (4ft 8in) wide.
Level Change (Platform 2 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading down to platform 2.
- The ramp or slope is steep.
- The ramp or slope is permanent.
- The width of the ramp or slope is 213cm (6ft 12in).
Outside Access (Ticket Office Entrance)
- This information is for the entrance located opposite the ticket office.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are light.
- The door opening is 85cm (2ft 9in) wide.
Level Change (Ticket Office Entrance)
- There are steps to access this area / service.
- There is / are 1 step(s) to the area / service.
- Lighting levels at the steps are bright.
- The steps are not clearly marked.
- The steps are shallow.
Reception
- The reception desk is 5m (16ft 5in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Train Station
- The station is not staffed.
- There is not an office to obtain help.
- The train companies operating from within this station are South Eastern.
- There is not a taxi rank at the station.
- Shops and services within the station include newsagent's kiosk and drinks kiosk.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) accessed by ramp / slope is / are 2.
- The platform(s) accessed by steps only is / are 1.
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Comments
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- The ramp is steep.
- The ramp is permanent.
- The ramp/slope is located leading to platform 2.
- There are 15+ steps.
- The steps are well lit.
- The steps are medium height.
- The steps have handrails.
- The steps have handrails on on both sides going up.
- The steps are not clearly marked.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- The accessible toilet is located in the female toilets.
- There is not level access to the accessible toilet.
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Features and Dimensions
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- This is not a unisex toilet.
- The door opens inwards.
- The door is locked by a sliding bolt.
- The dimensions of the accessible toilet are 212cm x 118cm (6ft 11in x 3ft 10in).
- There is not a lateral transfer space.
- The tap type is lever.
- There is not a functional emergency alarm available.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 132cm (4ft 4in) high.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 101cm (3ft 4in) high.
- There is a sink.
- The sink is placed higher than 74cm (2ft 5in).
- The sink is 76cm (2ft 6in) high.
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Colour Contrast and Lighting
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- The contrast between the walls and floor is good.
- Lighting levels are bright.
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Comments
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- Wall mounted and drop down rails are not available.
- The adapted toilet is not fully adapted for a wheelchair user.
- It is only accessible via three medium steps from platform level with a handrail on the right hand side.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located downstairs on platform 1.
- Inside the venue, there is not level access to the female and male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- Staff are Text Relay aware.