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Forest Hill Pools

Dartmouth Road, Forest Hill, London, SE23 3HZ

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Access Guide

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Introduction

  • Services / facilities within the building include a main pool, learner pool, gym, studios, community room and cafe.
  • Comments View
    • Different activities may have different opening times.
    • Please contact the centre for details.
    • The community room is available for hire.

Opening Times

  • Monday 06:00 - 22:00.
  • Tuesday 06:00 - 22:00.
  • Wednesday 06:00 - 22:00.
  • Thursday 06:00 - 22:00.
  • Friday 06:00 - 22:00.
  • Saturday 07:00 - 18:00.
  • Sunday 07:00 - 18:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Forest Hill.
  • The nearest underground station is Clapham South.
  • The nearest DLR station is Beckenham Road Tramlink.

Parking (Blue Badge Only)

  • The venue does have its own car park.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 450cm x 500cm (14ft 9in x 16ft 5in).
  • The nearest designated bay is 40m (43yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located next to the ramp / stairs at the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • Dartmouth Road is a Red Route where stopping is not allowed between 07:00 - 19:00.
    • Parking is restricted to 30 minutes in the on-street bays opposite the venue.
    • There is some unrestricted on-street parking along side roads near the venue.

Outside Access (Main Entrance - Dartmouth Road)

  • This information is for the entrance located at the front of the original building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 140cm (4ft 7in) wide.

Level Change (Main Entrance - Dartmouth Road)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left of the entrance.
  • There is / are 7 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).

Outside Access (Cafe Entrance)

  • This information is for the entrance located to the right of the main building, at the front of the new wing.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 200cm (6ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 142cm (4ft 8in) wide.
  • Comments View
    • This entrance leads to the cafe end of the foyer.

Level Change (Cafe Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left of the cafe entrance.
  • There is / are 4 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).
  • Comments View
    • There is also a separate moderate ramp from the left of the cafe entrance.
    • This starts close to the Blue Badge parking bay.
    • This ramp has handrails to both sides.

Reception

  • The desk is 4m (4yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are security barriers to the right after reception.
    • The wide barrier is 100cm.
    • There are similar security barriers if approaching reception from the cafe entrance.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played in the gym.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There is a fixed hearing loop in the gym.
    • The photographs show the larger of the two exercise studios and the meeting room.
    • These are on the first floor along with the smaller studio and the gym.
    • There is also a seating area with sofas and a cold drinks vending machine outside the gym.
    • The vending machine controls are within reach of a wheelchair user.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • The lift is located to the left after reception, from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 30m (32yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • There is a main pool and a teaching pool.
    • Each pool has its own hoist.
    • There are two wetside wheelchairs available.

Fitness Suite (Gym)

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor.
    • The fitness suite is 15m (16yd 1ft) from the lift.
    • There is level access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are single.
    • The doors are heavy.
    • The opening is 82cm (2ft 8in) wide.
  • Fitness Suite (General) View
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Comments View
    • Some of the staff have been trained to assist customers who have been referred by their GP.
    • Equipment which may be suitable for disabled users includes upper body resistance machines and a hand bike.
    • There is also a rowing machine with a full seat and seat belts.

Eating and Drinking (Cafe)

  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is 5m (5yd 1ft) from the cafe entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is light meals and snacks.
  • Comments View
    • There is additional seating on sofas with coffee tables in the foyer near the cafe entrance.
  • Opening Times View
    • Monday 07:00 - 22:00.
    • Tuesday 07:00 - 22:00.
    • Wednesday 07:00 - 22:00.
    • Thursday 07:00 - 22:00.
    • Friday 07:00 - 22:00.
    • Saturday 07:00 - 18:00.
    • Sunday 07:00 - 18:00.

Changing Places (Dry Changing - Partial)

  • Location and access View
    • The facility is located on the first floor, opposite the gym.
    • The facility is 17m (18yd 1ft) from the lift.
    • There is level access to the facility.
  • Dimensions and features View
    • You do not need a key for the facility.
    • The door opens outwards.
    • The width of the door is 85cm (2ft 9in).
    • The dimensions of the facility are 250cm x 360cm (8ft 2in x 11ft 10in).
    • The facility changing bench height is fixed.
    • The facility changing bench is free standing.
    • The length of the bench is 177cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook.
    • The facility toilet is corner.
    • The transfer space on the left as you face the toilet is 188cm (6ft 2in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on the left.
    • The type of sink is fixed.
    • Wall mounted hand rails are available at the sink.
    • As you face the sink, rails are available on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
    • It is not a push button style alarm.
  • Comments View
    • There is a wheel-in shower in the same room.
    • The shower does not cover the area of the changing bench.

Accessible Shower (Dry Changing Place)

  • Accessible shower facilities are available.
  • The showers are located in the first floor changing place.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
  • The height of the seat is 48cm (1ft 7in).
  • There is level access to the services from the shower facilities.
  • Comments View
    • There are similar accessible showers within the standard male and female dry changing rooms.

Accessible Toilet (First Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the lift.
    • This accessible toilet is located opposite the gym, next to the changing place.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff at reception.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 89cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 140cm (4ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is another accessible toilet within the first floor changing place.
    • This has the transfer space to the left.

Standard Changing Room (Dry Changing Rooms)

  • There are standard changing rooms available.
  • The standard changing room is 18m (19yd 2ft) from the lift.
  • The standard changing room is 30m (32yd 2ft) from the reception desk.
  • The standard changing room is 10m (10yd 2ft) from the gym.
  • The standard changing rooms are located on the first floor.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There are individual cubicles as well as communal changing areas.
    • The lockers are located in the general circulation area outside of the changing rooms.
    • There are lockers at all heights, including some with knee space beneath for wheelchair users.

Standard Shower (Dry Changing)

  • Shower facilities are available.
  • The showers are located within the standard male and female dry changing rooms.
  • There is level access to the shower facilities.

Changing Places (Pool Changing - Partial)

  • Location and access View
    • The facility is located off the family pool changing area.
    • The facility is 24m (26yd 9in) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do not need a key for the facility.
    • The door opens outwards.
    • The width of the door is 90cm (2ft 11in).
    • The dimensions of the facility are 240cm x 450cm (7ft 10in x 14ft 9in).
    • The facility changing bench height is fixed.
    • The facility changing bench is free standing.
    • The length of the bench is 177cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook.
    • The facility toilet is corner.
    • The transfer space on the left as you face the toilet is 175cm (5ft 9in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • The type of sink is fixed.
    • Wall mounted hand rails are available at the sink.
    • As you face the sink, rails are available on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
    • It is not a push button style alarm.
  • Comments View
    • There is a wheel-in shower available.

Accessible Shower (Pool Changing)

  • Accessible shower facilities are available.
  • The showers are located within the pool changing place.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair, and a flip down seat.
  • The height of the seat is 49cm (1ft 7in).
  • Other facilities available are accessible toilet and hoist.
  • There is level access to the services from the shower facilities.

Standard Changing Room (Pool Changing)

  • There are standard changing rooms available.
  • The standard changing room is 18m (19yd 2ft) from the main entrance.
  • The standard changing room is 10m (10yd 2ft) from the reception desk.
  • The standard changing room is 10m (10yd 2ft) from the pool.
  • The standard changing rooms are located ahead after reception.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • Most of the changing is unisex family changing.
    • There are individual cubicles as well as some larger family-size cubicles.
    • These include a baby changing table.
    • Off the family changing area, there are separate male and female changing rooms.
    • From 09:00 - 15:00 these are reserved for school use.
    • There are lockers at all heights, including with knee space for wheelchair users.

Standard Shower (Pool Changing)

  • Shower facilities are available.
  • The showers are located within the family pool changing area.
  • There is level access to the shower facilities.
  • Comments View
    • There are some showers in cubicles as well as communal showers.
    • There are similar showers within the separate male and female / schools changing rooms.

Changing Places (Foyer - Partial)

  • Location and access View
    • The facility is located to the right of the foyer from the main entrance.
    • The facility is 8m (8yd 2ft) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from reception staff.
    • The door opens outwards.
    • The width of the door is 85cm (2ft 9in).
    • The dimensions of the facility are 250cm x 320cm (8ft 2in x 10ft 6in).
    • The facility changing bench height is fixed.
    • The facility changing bench is free standing.
    • The length of the bench is 177cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook.
    • The facility toilet is corner.
    • The transfer space on the left as you face the toilet is 110cm (3ft 7in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on the left.
    • The type of sink is fixed.
    • Wall mounted hand rails are available at the sink.
    • As you face the sink, rails are available on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has not got a non slip floor.
    • A functioning emergency alarm is available.
    • It is not a push button style alarm.

Accessible Toilet (Ground Floor)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial, Braille and tactile signage on or near the toilet door.
    • The accessible toilet is 18m (19yd 2ft) from the Cafe Entrance.
    • The accessible toilet is located to the left after the cafe entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from reception staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 150cm x 270cm (4ft 11in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There are additional accessible toilets in the foyer after reception (near the lift), in the foyer changing place, in the pool changing place, and within the family changing area (transfer space to the left).
    • The toilets located after the security barriers do not require a Radar key.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the right of the foyer from the main entrance.
    • The female and male toilets are 4m (4yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the male and female standard toilets.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are additional standard toilets and baby changing facilities within the dry changing rooms (first floor) and pool changing rooms (ground floor).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Comments View
    • The door signage throughout the building is Braille and Tactile.
    • There are Braille timetables and other information booklets on the reception desk.
    • There are wheelchair accessible drinking fountains within the building.