You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a National Rail and London Overground station.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Forest Hill.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 05:30 - 01:00.
• Tuesday 05:30 - 01:00.
• Wednesday 05:30 - 01:00.
• Thursday 05:30 - 01:00.
• Friday 05:30 - 01:00.
• Saturday 05:30 - 01:00.
• Sunday 06:30 - 01:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Payment is by phone only (PayByPhone app or website), quoting location 801610.
  • The car park is located at the front of the station, outside Platform 1.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 235cm x 460cm (7ft 9in x 15ft 1in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Devonshire Road - Platform 1). Skip to the next section.

Outside Access (Devonshire Road - Platform 1)

• This information is for the entrance located on Devonshire Road.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 152cm (4ft 12in).

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• Comments View
  • This entrance gives level access to Platform 1.

You are on Outside Access (Perry Vale - Platform 2). Skip to the next section.

Outside Access (Perry Vale - Platform 2)

• This information is for the entrance located on Perry Vale.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The standard barriers have an opening width of 60cm. The wide barriers have an opening width of 100cm.
• Comments View
  • The standard barriers have an opening width of 60cm. The wide barriers have an opening width of 100cm.

You are on Level Change (Stairs connecting platform 1 and 2). Skip to the next section.

Level Change (Stairs connecting platform 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on either side of the footbridge linking the two platforms.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Level Change (Perry Vale Entrance). Skip to the next section.

Level Change (Perry Vale Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the top of the steps.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 117cm (3ft 10in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right as you pass through the ticket barriers.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does not bypass the step(s).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 4m (4yd 1ft) from the Platform 1 entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 11/07/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • Ticket office opening times 06.10-20.50 Monday to Friday, 06:40-21.15 Saturday & 07.10-21.45 Sunday.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 4m (4yd 1ft) from the Platform 1 Entrance.
• This office is located immediately to the right as you enter from the Platform 1 Entrance, before you reach the ticket barriers.
  The station is staffed from the first to last train every day.
• There is a ticket office.
• The ticket office is located immediately to the right as you enter from the Platform 1 Entrance, before you reach the ticket barriers.
• The ticket office is 4m (4yd 1ft) from the Platform 1 Entrance.
• The train companies operating from within this station are Southern and London Overground.
• There is a taxi rank at the station.
• The taxi rank is located immediately to the left as you face the Platform 1 entrance.
• The taxi rank is 3m (3yd 10in) from the Platform 1 Entrance.
• Shops and services within the station include Assistance and Tickets, Excess Fares Payment, and Forest Hill On The Hoof Coffee Station.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are Platform 1 (from Devonshire Road - Platform 1 Entrance).
• The platform(s) accessed by lift is / are Platform 2 (from Devonshire Road - Platform 1 Entrance).

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are Both.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • The station is staffed whenever it is open (from first to last train).
  • The ticket office is open from 06:10-20:50 from Monday to Friday, 06:40-21:15 on Saturdays, and 07:10-21:45 on Sundays.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which has/have level access is / are 1 - from Devonshire Road.
• The platform(s) accessed by lift is / are 2 - from Devonshire Road.
• The platform(s) accessed by steps only is / are 1 and 2 - from Perry Vale.

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• Comments View
  • There are boarding ramps and help points located on the platforms.
    
  • On Platform 1 there is an enclosed waiting room with push button operated automatic doors. The buttons are 101cm high and the doors have an opening width of 127cm.

You are on Lift (Footbridge). Skip to the next section.

Lift (Footbridge)

• There is a lift for public use.
• The lift is located on platforms 1 and 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 25m (27yd 1ft) from the either entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 137cm x 160cm (4ft 6in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.