Access Guide
Location
- The venue is situated outside the centre of the town or city.
- The venue is not situated on a road which has a steep gradient.
COVID-19 Information
- The information in this section was taken in March 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Parking
- The venue does have its own car park.
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Venue Car Park
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- There are 1 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 650cm (11ft 6in x 21ft 4in).
- The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
- The car park surface is tarmac.
Outside Access (Perry Vale - Platform 2)
- There is not level access into the venue.
- The main doors open (no doors).
Level Change (Perry Vale - Platform 2)
- There are steps to access this area / service.
- There is / are 15+ step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Main Entrance)
- This information is for the entrance located on Devonshire Road.
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 152cm (4ft 12in) wide.
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Comments
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- The doors are usually held open.
- This entrance gives level access to Platform 1.
Reception
- The reception desk is 4m (13ft 1in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
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Comments
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- Ticket office opening times 06.10-20.50 Monday to Friday, 06:40-21.15 Saturday & 07.10-21.45 Sunday.
Inside Access
- There is not level access to the service.
- Lighting levels are bright.
Level Change (Inside Access)
Train Station
- There are generally 4 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The station is not staffed between 21:10 - 06:00.
- The train companies operating from within this station are Southern Railway.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by steps only is / are 2.
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Comments
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- There are 15+ steps to the platform 2.
- The steps are well lit.
- The steps are medium height.
- The steps have handrails.
- The steps have handrails on on both sides going up.
- The steps are clearly marked.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
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Comments
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- The photograph shows Platform 2.