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Forest Hill Station

Devonshire Road, Forest Hill, London, SE23 3HB

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Access Guide

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Location

  • The venue is situated outside the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.

COVID-19 Information

Parking

  • The venue does have its own car park.
  • There are 1 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 350cm x 650cm (11ft 6in x 21ft 4in).
  • The nearest designated bay is 10m (32ft 10in) from the main accessible entrance.
  • The car park surface is tarmac.

Outside Access (Perry Vale - Platform 2)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Perry Vale - Platform 2)

  • There are steps to access this area / service.
  • There is / are 15+ step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Main Entrance)

  • This information is for the entrance located on Devonshire Road.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 152cm (4ft 12in) wide.
  • Comments View
    • The doors are usually held open.
    • This entrance gives level access to Platform 1.

Reception

  • The reception desk is 4m (13ft 1in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Comments View
    • Ticket office opening times 06.10-20.50 Monday to Friday, 06:40-21.15 Saturday & 07.10-21.45 Sunday.

Inside Access

  • There is not level access to the service.
  • Lighting levels are bright.

Level Change (Inside Access)

Train Station

  • There are generally 4 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 21:10 - 06:00.
  • The train companies operating from within this station are Southern Railway.
  • There are 2 platform(s) in the station.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by steps only is / are 2.
  • Comments View
    • There are 15+ steps to the platform 2.
    • The steps are well lit.
    • The steps are medium height.
    • The steps have handrails.
    • The steps have handrails on on both sides going up.
    • The steps are clearly marked.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.