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Grove Park Station

Baring Road, Grove Park, London, SE12 0DZ

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Grove Park.

Parking

  • The venue does not have its own car park.

Outside Access

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There are no doors at this entrance.
  • The width of the door opening is 245cm (8ft).

Reception (Ticket Office)

  • The desk/counter is 10m (10yd 2ft) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/02/2023.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • The ticket office counter has user height adjustable buttons. This enables the counter to range in height from 75cm - 95cm.
    • There are oyster/contactless machines with touch pad heights of 100cm.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located at the front of the station building.
  • The ticket office is 6m (6yd 1ft) from the main entrance.
  • The train companies operating from within this station are South Eastern Railway.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Resta Coffee in ticket office and kiosk on Platform 4-5,.
  • Not all key concourse shops and services have level access.
  • There are 5 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 2,3,4,5.
  • The platform(s) accessed by steps only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1,2,3,4,5.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 2/3.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-5.
  • The platform(s) accessed by ramp / slope is / are 2, 3, 4, 5.
  • The platform(s) accessed by steps only is / are 1 (trains towards Bromley North).
  • Accessible toilets are 60m (65yd 1ft) from the entrance.
  • Comments View
    • There are 15+ steps to platform 1.
    • The steps are well lit.
    • The steps are medium height.
    • The steps have handrails.
    • The steps have handrails on both sides going up.
    • The steps are clearly marked.
    • There is a ramp/slope to access platforms 2-5.
    • The ramp is steep.
    • The ramp is permanent.
    • The ramp/slope is located between ticket office and platforms.
    • The width of the ramp/slope is 210cm.

Level Change (Step into waiting room)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the door threshold.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

Waiting Room / Area (new)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are light.
  • The width of the door opening is 60cm.
  • The type of flooring is wood.
  • There is room for a wheelchair user to manoeuvre.
  • Seating in this area includes; chairs with armrests.
  • All chairs are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • There is space for an assistance dog to rest within the seating area.
  • Vending machines are not available.

Toilet with Adaptations (Platform 2 & 3 - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 40m (43yd 2ft) from the main entrance.
    • This accessible toilet is located on Platform 2-3.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is not a lateral transfer space.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 145cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 100cm.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • There is a medium colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Comments View
    • The toilet is centrally placed in the room. Although there is a drop down rail to the right of the toilet, there is only 50cm space available.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located within the waiting room on platforms 2/3.
    • The female toilet(s) is/are approximately 35m (38yd 10in) from the ramp to platform.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on Platforms 2-3.
    • The male toilet(s) is/are approximately 40m (43yd 2ft) from the ramp to platform.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are low to moderate.
  • Comments View
    • On Police advice, the male toilets on platform 2-3 are kept locked. Please contact the staff to open the facility if required. Standard male toilets on platforms 4-5 are currently permanently closed.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.