- The venue is situated within the centre of the town or city.
- This venue is situated in Hither Green.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Hither Green.
- The information in this section was taken in April 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
- The venue does not have its own car park.
Outside Access (Fernbrook Road)
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are light.
- The door opening is 330cm (10ft 10in) wide.
- The main doors are gates that are held open.
Level Change (Fernbrook Road)
- There is a ramp or slope to access this service.
- The ramp or slope is located at the entrance to the station.
- The ramp or slope is steep.
- The ramp or slope is permanent.
- The width of the ramp or slope is 240cm (7ft 10in).
Reception (Ticket Office)
- The desk is 15m (16yd 1ft) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
- Monday 06:10 - 20:00.
- Tuesday 06:10 - 20:00.
- Wednesday 06:10 - 20:00.
- Thursday 06:10 - 20:00.
- Friday 06:10 - 20:00.
- Saturday 06:10 - 19:30.
- Sunday 06:40 - 13:20.
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- This office is located on platform 5 (supervisors office).
- The train companies operating from within this station are South Eastern.
- There is not a taxi rank at the station.
- There are 6 platform(s) in the station.
Train Station Platform
- This information is for platform(s) 1-6.
- The platform(s) accessed by ramp / slope is / are 4, 5.
- The platform(s) accessed by steps only is / are 1, 2, 3, 6.
- There are 15+ steps.
- The steps are well lit.
- The steps are medium height.
- The steps have handrails.
- The steps have handrails on on both sides going up.
- The steps are clearly marked.
- The ramp is easy.
- The ramp is permanent.
Availability and Location of Standard Toilets
- Standard toilets are available.
Access to Standard Female Toilet(s)
- The female toilets are located on Platform 4.
- The female toilets are 20m (22yd) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
Access to Standard Male Toilet(s)
- The male toilets are located on Platform 5.
- The male toilets are 20m (22yd) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
Baby Change Facilities
- Baby change facilities are not located within the venue.
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- Staff are Text Relay aware.