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Ladywell Station

Ladywell Road, Ladywell, London, SE13 7XB

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Access Guide

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Opening Times

  • Monday 06:00 - 19:50.
  • Tuesday 06:00 - 19:50.
  • Wednesday 06:00 - 19:50.
  • Thursday 06:00 - 19:50.
  • Friday 06:00 - 19:50.
  • Saturday 07:10 - 14:20.
  • Sunday Closed.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Level Change (from Ladywell Road to the Front Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading down off Ladywell Road.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 28/02/2023.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There are contactless/oyster card machines near the exit onto platform 1. The touch pad is located at a height of 100cm.
    • There are bench style seats with arms located within the ticket office.

Outside Access (Railway Terrace Ticket Office)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are permanently held open.
    • The door(s) is/are double width.
    • The width of the door opening is 124cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading to the door threshold.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Outside Access (Railway Terrace direct access to Platform 1)

  • Entrance View
    • This information is for the entrance located to the left of the ticket office.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are permanently held open.
    • The door(s) is/are double width.
    • The width of the door opening is 250cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There are contactless/oyster card readers at this point with operating touch point of 100cm high.

Outside Access (From Ladywell Road to platform 2)

  • Entrance View
    • This information is for the entrance located on Ladywell Road.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There are no doors at this entrance.
    • The width of the door opening is 160cm.
  • Ramp/Slope View
    • The ramp/slope is located leading from Ladywell Road to platform 2.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
  • Comments View
    • There are contactless/oyster machines at this point with operating pad heights of 100cm.

Level Change (Stairs to and from Platforms 1 and 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left of platform 1.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on Railway Terrace.
  • The ticket office is 5m (5yd 1ft) from the entrance.
  • The train companies operating from within this station are South Eastern.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a kiosk selling hot drinks, newspapers etc.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are not available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.
  • Comments View
    • There are Help Points and portable ramps located on both platforms.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.