You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in Ladywell.
• The venue is situated on a road which has a steep gradient.
• The nearest mainline station is Ladywell.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by ramp / slope is / are 2.

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• Comments View
  • There is a ramp/slope to access the platform 2.
  • The ramp is moderate.
  • The ramp is permanent.
  • The width of the ramp/slope is 245cm.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.
• Staff are Text Relay aware.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in April 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Outside Access (Railway Terrace). Skip to the next section.

Outside Access (Railway Terrace)

• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are light.
• The door opening is 122cm (4ft 0in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are single width.
  • The doors are light.
  • The door opening is 97cm (3ft 2in) wide.

You are on Level Change (Railway Terrace). Skip to the next section.

Level Change (Railway Terrace)

• There is a ramp or slope to access this service.
• The ramp or slope is located at the ticket office entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.

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• Comments View
  • This entrance gives access to the ticket office and platform 1.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 5m (16ft 5in) from the front entrance.
• There is level access to reception from the entrance.
• The reception desk is low height.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Comments View
  • The ticket office is open Monday to Friday 06:10 - 19:30 & Saturday 07:20 - 14:00.

You are on Outside Access (Ladywell Road). Skip to the next section.

Outside Access (Ladywell Road)

• There is not level access into the venue.
• The main doors open (no doors).

You are on Level Change (Ladywell Road). Skip to the next section.

Level Change (Ladywell Road)

• There is a ramp or slope to access this service.
• The ramp or slope is located from Ladywell Road to platform 2.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The width of the ramp or slope is 245cm (8ft 0in).

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• Comments View
  • This entrance gives access to platform 2.

You are on Train Station. Skip to the next section.

Train Station

• The station is not staffed.
• There is not an office to obtain help.
• The train companies operating from within this station are South Eastern.
• There is not a taxi rank at the station.
• Shops and services within the station include a kiosk selling hot drinks, newspapers etc.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.