Access Guide
Outside Access (Railway Terrace)
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are light.
- The door opening is 122cm (4ft 0in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are single width.
- The doors are light.
- The door opening is 97cm (3ft 2in) wide.
Level Change (Railway Terrace)
- There is a ramp or slope to access this service.
- The ramp or slope is located at the ticket office entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
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Comments
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- This entrance gives access to the ticket office and platform 1.
Outside Access (Ladywell Road)
- There is not level access into the venue.
- The main doors open (no doors).
Level Change (Ladywell Road)
- There is a ramp or slope to access this service.
- The ramp or slope is located from Ladywell Road to platform 2.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The width of the ramp or slope is 245cm (8ft 0in).
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Comments
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- This entrance gives access to platform 2.
Location
- The venue is situated within the centre of the town or city.
- This venue is situated in Ladywell.
- The venue is situated on a road which has a steep gradient.
- The nearest mainline station is Ladywell.
Parking
- The venue does not have its own car park.
Reception (Ticket Office)
- The reception desk is 5m (16ft 5in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
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Comments
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- The ticket office is open Monday to Friday 06:10 - 19:30 & Saturday 07:20 - 14:00.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by ramp / slope is / are 2.
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Comments
View
- There is a ramp/slope to access the platform 2.
- The ramp is moderate.
- The ramp is permanent.
- The width of the ramp/slope is 245cm.
Train Station
- The station is not staffed.
- There is not an office to obtain help.
- The train companies operating from within this station are South Eastern.
- There is not a taxi rank at the station.
- Shops and services within the station include a kiosk selling hot drinks, newspapers etc.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.
- Staff are Text Relay aware.