You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:00 - 19:50.
• Tuesday 06:00 - 19:50.
• Wednesday 06:00 - 19:50.
• Thursday 06:00 - 19:50.
• Friday 06:00 - 19:50.
• Saturday 07:10 - 14:20.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Level Change (from Ladywell Road to the Front Entrance). Skip to the next section.

Level Change (from Ladywell Road to the Front Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading down off Ladywell Road.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the front entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 28/02/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are contactless/oyster card machines near the exit onto platform 1. The touch pad is located at a height of 100cm.
    
  • There are bench style seats with arms located within the ticket office.

You are on Outside Access (Railway Terrace Ticket Office). Skip to the next section.

Outside Access (Railway Terrace Ticket Office)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 124cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located leading to the door threshold.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Outside Access (Railway Terrace direct access to Platform 1). Skip to the next section.

Outside Access (Railway Terrace direct access to Platform 1)

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• Entrance View
  • This information is for the entrance located to the left of the ticket office.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 250cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There are contactless/oyster card readers at this point with operating touch point of 100cm high.

You are on Outside Access (From Ladywell Road to platform 2). Skip to the next section.

Outside Access (From Ladywell Road to platform 2)

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• Entrance View
  • This information is for the entrance located on Ladywell Road.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There are no doors at this entrance.
  • The width of the door opening is 160cm.
• Ramp/Slope View
  • The ramp/slope is located leading from Ladywell Road to platform 2.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
• Comments View
  • There are contactless/oyster machines at this point with operating pad heights of 100cm.

You are on Level Change (Stairs to and from Platforms 1 and 2). Skip to the next section.

Level Change (Stairs to and from Platforms 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left of platform 1.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on Railway Terrace.
• The ticket office is 5m (5yd 1ft) from the entrance.
• The train companies operating from within this station are South Eastern.
• There is not a taxi rank at the station.
• Shops and services within the station include a kiosk selling hot drinks, newspapers etc.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by ramp / slope is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by ramp / slope is / are 2.

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• Comments View
  • There are Help Points and portable ramps located on both platforms.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.