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Lee Station

Burnt Ash Road, Lee, London, SE12 9JG

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Access Guide

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Introduction

Opening Times

  • Monday 06:00 - 19:50.
  • Tuesday 06:00 - 19:50.
  • Wednesday 06:00 - 19:50.
  • Thursday 06:00 - 19:50.
  • Friday 06:00 - 19:50.
  • Saturday 07:30 - 14:30.
  • Sunday 08:00 - 16:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Lee.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on the approach to platform 1.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 239cm x 460cm (7ft 10in x 15ft 1in).
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the ticket office.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.

Outside Access (Access to platform 1 from car park)

  • Entrance View
    • This information is for the entrance located to the left of the ticket office.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are permanently held open.
    • The door(s) is/are double width.
    • The width of the door opening is 195cm.
  • Ramp/Slope View
    • The ramp/slope is located leading from Burnt Ash Hill Road.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 105cm (3ft 5in).

Outside Access (Access to platform 2)

  • Entrance View
    • This information is for the entrance located to the left on Burnt Ash Hill.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are permanently held open.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
  • Ramp/Slope View
    • The ramp/slope is located leading from Burnt Ash Hill.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The lighting levels at the ramp/slope are moderate to good.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the platform 1 entrance gate.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/02/2023.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There is an exit doorway from the ticket office to platform 2. This doorway measures 95cm wide.
    • There is a waiting/seating area located in the ticket office with bench seats with arms on both sides.
    • There is a contactless/oyster card touch pad outside the ticket office with an operating height of 100cm.

Level Change (From ticket office to platform 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the door threshold.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The train companies operating from within this station are South Eastern.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a snack bar.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1,2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are not available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1,2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.
  • Accessible toilets are 12m (13yd 4in) from the ticket office.
  • Comments View
    • There are portable ramps and emergency help points located on platform 1.

Level Change (Access to and from platforms 1 and 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at both ends of the platforms.
  • There is/are 48 step(s) to the area/service.
  • The lighting levels at the step(s) are low to moderate.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Features and Dimensions View
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is an emergency alarm.
    • There is a/are sanitary disposal units.
  • Comments View
    • The toilet is not available for public use as directed by the manager.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • There is a kiosk on platform 1 that provides snacks and refreshments between 5am - 10am weekdays.