You are on Introduction. Skip to the next section.

Introduction

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:00 - 19:50.
• Tuesday 06:00 - 19:50.
• Wednesday 06:00 - 19:50.
• Thursday 06:00 - 19:50.
• Friday 06:00 - 19:50.
• Saturday 07:30 - 14:30.
• Sunday 08:00 - 16:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Lee.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on the approach to platform 1.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 239cm x 460cm (7ft 10in x 15ft 1in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the ticket office.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

You are on Outside Access (Access to platform 1 from car park). Skip to the next section.

Outside Access (Access to platform 1 from car park)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located to the left of the ticket office.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 195cm.
• Ramp/Slope View
  • The ramp/slope is located leading from Burnt Ash Hill Road.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 105cm (3ft 5in).

You are on Outside Access (Access to platform 2). Skip to the next section.

Outside Access (Access to platform 2)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located to the left on Burnt Ash Hill.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
• Ramp/Slope View
  • The ramp/slope is located leading from Burnt Ash Hill.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the platform 1 entrance gate.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 27/02/2023.
• The hearing assistance system was working at the time of testing.

Collapse all Expand all

• Comments View
  • There is an exit doorway from the ticket office to platform 2. This doorway measures 95cm wide.
    
  • There is a waiting/seating area located in the ticket office with bench seats with arms on both sides.
    
  • There is a contactless/oyster card touch pad outside the ticket office with an operating height of 100cm.

You are on Level Change (From ticket office to platform 2). Skip to the next section.

Level Change (From ticket office to platform 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the door threshold.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are shallow (2cm - 10cm).

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The train companies operating from within this station are South Eastern.
• There is not a taxi rank at the station.
• Shops and services within the station include a snack bar.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1,2.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1,2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by ramp / slope is / are 2.
• Accessible toilets are 12m (13yd 4in) from the ticket office.

Collapse all Expand all

• Comments View
  • There are portable ramps and emergency help points located on platform 1.

You are on Level Change (Access to and from platforms 1 and 2). Skip to the next section.

Level Change (Access to and from platforms 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at both ends of the platforms.
• There is/are 48 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

Collapse all Expand all

• Features and Dimensions View
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is an emergency alarm.
  • There is a/are sanitary disposal units.
• Comments View
  • The toilet is not available for public use as directed by the manager.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

Collapse all Expand all

• Comments View
  • There is a kiosk on platform 1 that provides snacks and refreshments between 5am - 10am weekdays.