Access Guide
Introduction
- The ticket office is at the DLR Station.
- The ticket office is open Monday to Friday 06:10 - 20:50, Saturday 06:10 - 20:20 & Sunday 07:10 - 20:50.
Location
- There is a bus stop within 150m (164yds) of the venue.
Outside Access (Main Entrance)
- This information is for the entrance located On Station Road.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 122cm (4ft).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope is permanent.
Parking
- The venue does not have its own car park.
-
Public Car Parks
View
- There is not a car park for public use within 200m (approx).
-
On Street Blue Badge Parking
View
- On street marked Blue Badge bays are not available.
-
On Street Standard Parking
View
- Clearly signed and / or standard marked parking bays are not available.
-
Drop-off Point
View
- There is a designated drop off point.
- The drop off point is located outside the main entrance.
Reception (Ticket Office)
- The desk/counter is 20m (21yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The train companies operating from within this station are Southeastern Railway.
- The train companies that operate within this station include:.
- Please click here for access information for Southeastern Railway.
- There is a taxi rank at the station.
- The taxi rank is located at the main entrance.
- The taxi rank is 10m (10yd 2ft) from the main entrance.
- Shops and services within the station include a kiosk in the entrance hall.
- There are 4 platform(s) in the station.
-
Additional Station Information
View
- Announcements on platforms are audio and visual.
-
Comments
View
- The station is manned 24 hours a day.
Train Station Platform
- This information is for platform(s) 1-4.
- The platform(s) which has/have level access is / are 1,2,3,4.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are platforms 1 and 4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are low.
Lift
- The lift is located on platforms 1 and 4.
- The lift is a standard lift.
- The floors which are accessible by this lift are Ground floor to Platfrom.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 160cm x 181cm (5ft 3in x 5ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
-
Comments
View
- There are two lifts within the station, to access platforms 1 and 4.
Toilet with Adaptations
- There are accessible toilet facilities within this venue.
-
Location and Access
View
- The toilet is for the sole use of disabled people.
- This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
- This accessible toilet is located between platforms 2 and 3.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 220cm x 150cm (7ft 3in x 4ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 81cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is no flush.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 121cm (3ft 12in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located on platform 2.
- The female toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located on platform 2.
- The male toilet(s) is/are approximately 30m (32yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
-
Comments
View
- There are 2 wheelchairs available to borrow.